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Types of AMC are discussed and how to manage them. Standard Operative clauses of AMC, General items which need coverage under AMCs and Advantages of AMCs are presented by Welingkar’s Distance Learning …

Types of AMC are discussed and how to manage them. Standard Operative clauses of AMC, General items which need coverage under AMCs and Advantages of AMCs are presented by Welingkar’s Distance Learning Division.

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  • 1. Welingkar’s Distance Learning Division CHAPTER-09 Managing AMCs We Learn – A Continuous Learning Forum
  • 2. Welingkar’s Distance Learning Division Annual Maintenance Contracts • • • • These are executed for operative machinery, equipment and some form of physical appliances only While any machinery, equipment or appliance gets released of its warranty, after a pass of assured time, the manufacturer initiates proposal for an AMC which will become like an extended warranty In India, AMC concept is still under development Certain AMC packages are designed by the Servicing Agencies, with economically viable slots for paying visits to the customer We Learn – A Continuous Learning Forum
  • 3. Welingkar’s Distance Learning Division Types of Annual Maintenance Contracts • Comprehensive AMC • Consumables • Service AMC We Learn – A Continuous Learning Forum
  • 4. Welingkar’s Distance Learning Division Standard Operative clauses of AMC • • • • • • • • • • Period of AMC Type of AMC Time limit for response to a service complaint Service on Sundays and holidays Service during late or odd hours Terms of payment Discount in case of major break downs Schedule of payments Penalty clauses, for lapses or delays Exit clause We Learn – A Continuous Learning Forum
  • 5. Welingkar’s Distance Learning Division General items which need coverage under AMCs • • • • • • • • • • • • Air conditioning D.G. sets Compressors Xerox machines Computer systems and peripherals EPABX & communication systems Miscellaneous service contracts UPS Pest control Fire fighting equipment HT maintenance DM plant We Learn – A Continuous Learning Forum
  • 6. Welingkar’s Distance Learning Division Advantages of AMCs • A skilled and knowledgeable technician is capable of maintaining the machinery and equipment covered under AMC in a better way • The life span of the machinery increases and minimizes the wear and tear • The loss of production of machinery is minimized, this adds value by reducing the cost of production indirectly • The costs of employing highly skilled personnel for maintaining every machinery will be reduced under AMC • Specialist attending on behalf of the AMC takes relatively much less time for trouble-shooting, which is again a big adventure We Learn – A Continuous Learning Forum