Tatweer: Consultancy & Training Services- Front Staff & Receptionist’s Excellence Education

1. Performance Enhancement through People & Processes
http://www.tatweer.ae (p) +97126815957 (f) +97126815958
TATWEER
Consultancy & Training Services
“Even the best has room for
improvement”

2. Performance Enhancement through People & Processes
http://www.tatweer.ae (p) +97126815957 (f) +97126815958
Front Staff & Receptionist’s
Excellence Education
MSD 4.2-1 R4
2

3. Performance Enhancement through People & Processes
http://www.tatweer.ae (p) +97126815957 (f) +97126815958
Description
This covers common errors made by front
office management and aims correct, if not
alleviate, these opportunities. It
also provides tips and best practices that will
make the common receptionist,
an exceptional asset of any corporation.
MSD 4.2-1 R4
3

4. Performance Enhancement through People & Processes
http://www.tatweer.ae (p) +97126815957 (f) +97126815958
Who Should Attend?
This course is intended for front liners in any
industry, both experience and inexperienced,
who interact with guests, affiliates, clients
and internal co-workers.
MSD 4.2-1 R4
4

5. Performance Enhancement through People & Processes
http://www.tatweer.ae (p) +97126815957 (f) +97126815958
Course Outline
• Professional Excellence - Definition of true excellence
• Developing a Professional Image - Dressing with Impact, Good
Grooming, Grooming your workspace, the person & the personality
• First Lasting Impression - Greetings, Delighting your guests, Follow
ups, Your report card
• Elements of Courtesy - The Power of smile, The Magic word
• Tools of Trade - Telephone etiquette, use and abuse of the
Telephone, E-mail: your new best friend
• Verbal & Non-verbal Communication - Body Language, Speaking
clearly, Keeping It Short, Active Listening
• Giving Good Explanations - Descriptive sentences, Activity: Teach
me how to...
• Conveying the correct message - First Language influences,
Positive Scripting, Polite refusals
MSD 4.2-1 R4
5

6. Performance Enhancement through People & Processes
http://www.tatweer.ae (p) +97126815957 (f) +97126815958
We offer this course on public and on on-site
basis. Public trainings are offered regularly
in Dubai and Abu Dhabi.
MSD 4.2-1 R4
6

7. Performance Enhancement through People & Processes
http://www.tatweer.ae (p) +97126815957 (f) +97126815958
For More Information
Visit our website :
www.tatweer.ae
Or contact us:
e mail: Training@tatweer.ae
Phone: +971 2 681 5957
Fax: +971 2 681 5958
MSD 4.2-1 R4
7