- Over 6 million people in the UK work as lone workers, facing risks of violence, intimidation, and health issues without close supervision. Assaults on NHS staff, including 163 attacks per day, have risen significantly. - Employers have a legal obligation under health and safety laws to protect lone workers and comply with their duty of care. Failure to do so could result in prosecution and fines, as demonstrated by two recent corporate prosecutions. - There is a significant growth opportunity for lone worker protection services across market sectors as employers increase awareness of their legal obligations and employees are better informed about employer's duty of care. When choosing a lone worker protection service, considerations include whether it meets the requirements of BS8484

1. DAVID FOSTER
General Manager, Response Service Centre
IFSEC INTERNATIONAL 2013
Monday 13 May 2013
CORPORATE MANSLAUGHTER ACT –
Implications for Lone Worker Sector

2. Threats are stark
• Health & Safety Executive Statistics - 2011/12 reveals:
• 643,000 incidents of violence at work
• 324,000 physical assaults on workers
• 319,000 classified as threats
• Occupations with highest risk of experiencing violence
• Health
• Education
• Protective Services

3. Who are lone workers?
• Over 6 million people in the UK work as lone workers.
• HSE definition of lone workers:
• Key threats to lone workers, with varying level of risks
• Risk of violence, intimidation
• Occupational risks
• Personal well being risks including health issues
“ An employee who performs an activity that is intended to be carried out in
isolation without close or direct supervision. ”
Some examples of lone workers are social workers, bailiffs, parking attendants,
service engineers, caretakers, builders and forestry workers.

4. Threats are stark
• Assaults on NHS Staff (2011/2012)
• Over 60,000 assaults on their staff (up by 3%)
• 163 Attacks per day.
• Steepest increase – Assaults by Patients
• Rose from 39,770 to 46,265
• Increase of 16%
• Data from NHS Protect – (Surveyed 425 NHS Organization's)

5. Employer’s responsibility
• Legal obligation –
• Health & Safety at Work Act 1974
• Management of Health & Safety at Work Regulations 1999
• Corporate Manslaughter & Homicide Act 2007
• Ever pressing need to comply with Duty of Care
• Two corporate prosecutions (SW & Ireland)
• Financial loss – Cotswold Geotechnical fined £385K
• Directors & line managers can face prosecution,
if found negligent.

6. Implications for Lone Worker
Sector
• Increased awareness by employers as to their Legal Obligations.
• Employees better informed about their ‘Employers Duty of Care’.
• Clearly identified risks to individuals within the workplace.
=
• Significant growth opportunity for Lone Worker Protection across a
number of market sectors
• Anticipate 2013 to see highest year on year growth for Lone Worker
Protection.

7. How to choose LWP service?
Source: BSIA

8. ARC – plays a critical role in LWP

9. • BS5979 Cat ll ARC - Audited by external inspectorate
• BS8484 - Police response for Panic Attacks/Lone Worker
Protection
• BS7858 – Staff are fully vetted
• ISO9001 - Best quality processes
ARC – accreditations

10. Conclusion
To choose a lone worker service, you should consider:
• A lone worker service that meets both your needs and the requirements
of BS8484, which includes face-to-face training.
• Device & network independent response provider ARC.
• An ARC that has experienced and trained staff, capable of giving lone
workers the support they need.
• A lone worker service that is answered by human, don’t leave distress
moments to responses from machine.
• A supplier that are able to provide requisite management information
through online portal.

11. Thank you for your time
Any questions?
Remember to visit us at
Stand J30
David Foster
General Manager – Response Service Centre