1. “WE DON’T REMEMBER DAYS, WE REMEMBER MOMENTS”
THE ROYALE RECRUITMENT EXPERIENCE

2. CATEGORY: BEST CANDIDATE EXPERIENCE
PROGRAMME: END TO END CANDIDATE HANDLING PROCESS
ORGANIZATION: ROYALE CONSULTANT MANAGEMENT PTE. LTD

3. “In the end people don’t remember the details but how they
felt”
VISION AND GOAL
To provide an absolute seamless
process, turn tedious transition
phases to memorable moments and
create honest valuable relationships
- that’s what Royale Consultant
Management focuses to deliver with
its customized boutique size service
approach “End to End Candidate
Recruitment Process”

4. CANDIDATE SEARCH EXPERIENCE
As seamless end to end process flags one of
Royale’s precise candidate experience goals,
we make sure to primarily conform to
technology and have presence in all accessible
platforms where candidates are now placing
their information. We see to it that we invest
on these available tools just as so we reach the
vastness of talents as possible.
This is to contribute to easiness on the
candidate’s part of being contacted without
needing to go through lengthy manual process
or even walk-in’s just to get an initial interview.
TOOLS WE USE varies from:
 LinkedIN
 Monster.com
 Jobstreet
 Jobsbank
 Indeed.com
 Jobscentral
 Bullhorn Reach
 Royale Website
Flexibility right on initial contact
Upon contacting candidates we make sure to
initially ask of the following:
 Best availability to be contacted
 Preferred way of being contacted
We always put into consideration that
candidates especially those that are currently
employed are occupied during office hours and
might not be in better convenience to talk or
meet.
_________________________________
We uphold to our goals of ensuring
extended flexibilities even if it means
adjusting our hours to accommodate
call requests during lunch times,
before and after office hours
___________________________________________
CANDIDATE MEET EXPERIENCE
The same approach is applied as process
progress to meeting the candidate
 Best availability to meet
 Preferred area to meet
Royale recruiters adheres to flexibility
requirements of meeting the candidates on
their most convenient time, may it be a
working lunch, pre-work breakfast, high noon
tea or after work dinner and drinks.
Making every encounter remarkable…
We give high importance of their time and
convenience. This also allows us to set a very
relax mood as we do initial interview, wherein
conducive relax places (for the candidate)
tends to produce the most honest and best
answers.
CANDIDATE CLIENT INTERVIEW
EXPERIENCE
As we enter this process with the candidates
certain important tools and support are
provided to sustain the seamlessness
 On-site interview packet that has:
-Relevant company information
-Maps and detailed how to go-to
-Relevant documents to bring
-Tips on how to put best foot forward
in an interview
 Set of practice interview questions
 Easy to fill-out forms that avoid
painful documentation processes
 Calls and messages of encouragement
before and after the interview
 Relevant and timely after interview
updates

5. CANDIDATE OFFER EXPERIENCE
As the candidate gets shortlisted and client
communicates with Royale to facilitate, we
ensure a thorough representation by going
back to our interview assessments. We make
sure that the candidate gets most if not all of
his/her needs and essentials.
In cases of a not so favorable offer, we don’t
hesitate to be honest with both parties and not
push the candidate to accept the offer just so
to protect our interest of closing a deal.
Thus showing how we primarily value honesty,
integrity and lasting relationships.
We mediate and make sure client understands
on to why we think an offer is not serving the
best interests of our candidate.
__________________________________________________
My consultant understood and didn’t push
hard when I declined the offer and explained
that in total I am losing 20% of my annual
income even with top-up benefits – Kelvin
Khoo
___________________________________________________
CANDIDATE ONBOARDING
EXPERIENCE
As the candidate waits for onboarding with
their new employer Royale makes sure they’re
kept warm and updated by sending relevant
information, reminders and continuously
bridging both parties.
______________________________________
I had a hard time filing my resignation
because my boss has been all good to me,
my consultant has been there for me and
offered sound advices that addressed my
problem – Balaji VJ (Geotechnical
Engineer placed April 6, 2015 with Bachy-
Soletanche)
___________________________________________
We provide timeline driven reminders as the
start date approach. Provide other services
such as consultation in cases they need some
advice when they encounter issues or stoppers
as they exit their previous company.
To sum up, Royale upholds to turning tedious
transition phases to memorable moments. We
want to make sure that candidates are
prepared and conditioned that they are
actually entering a brand new phase of their
professional lives.
____________________________________________________
I couldn’t wait for my career’s next chapter
____________________________________________________
Making every encounter remarkable…
CANDIDATE AFTER PLACEMENT
EXPERIENCE
It may look like the end of the process but for
Royale we believe that it only just begun. Our
candidates now goes to our pipeline of
talents that gets constant updates from us.
We sustain professional relationships that
are open and available for consultation. We
make sure we check on them at least once
every quarter.
We maintain enough presence to the point
that we win our candidates trust that we are
involved in every chapter of their
professional lives.
____________________________________________________
A few months before my contract ended I
contacted my recruiter and advise of the
situation, they were quick to process me
and find a new placement - Ouie Chiao
____________________________________________________

6. Source Candidates
using tools and job
platforms
Phone Interview
/ Email
Correspondence
Candidate
Shortlisted
by the client
Immediately and
transparently advise
the candidate of the
outcome
START
Meet the
Candidate
Prepare the
candidate for On-
Site Interview
Candidate on Site
Interview
Candidate
Shortlisted
by the
client
Candidate Job
Offer
Immediately and
transparently advise
the candidate of the
outcome
Candidate on
Boarding
Experience
Candidate after
placement
END
YES
NO
YES
NO
“RCM END TO END CANDIDATE RECRUITMENT FLOWCHART”

7. Provide an
absolute
seamless
process
Turn tedious
transition
phases to
memorable
moments
Create honest
valuable
relationships
THE RCM RECRUITMENT EXPERIENCE
RCM utmost believe that sharing our unique candidate experience not just inspires other entities in the
Recruitment industries but also promote changes in the cliché processes rampant now. We believe winning
this award will encourage small recruitment firms to continue striving being the best experience every
candidate will have.

8. About us
In today’s competitive marketplace where talents are
instrumental in driving corporate success, it is
important for business to identify and secure talents to
stay ahead of the game.
At Royale Consultant Management, we are passionate
about people. We strive to provide quality services in
recruitment and human resource management and
development.
We are a dynamic team of head hunters who are
seasoned professionals across different verticals and
capable of helping our clients find exceptional talents.