The document discusses the responsibilities of resident assistants (RAs) who are on call in residence halls. It explains that RAs and night staff work together to ensure safety in the residence halls. RAs assist night staff who may be unfamiliar with areas of the residence halls. When on call, RAs perform evening rounds of the building and remain available to support night staff by responding to any calls they receive. The document provides details on call-in procedures for RAs, performing evening rounds, supporting night staff, gathering information when receiving calls, and maintaining respect and communication with others on call.
3. Why We’re On-Call
Safety, safety, safety!
Protect the residence hall and the residents inside.
RAs and Night Staff work together to ensure
quality safety.
4. Know your area!
Night Staff doesn’t necessarily live inside the
residence halls, so they may not be familiar with the
location of everything. It is up to the RAs to assist
Night Staff when dealing with unfamiliar areas.
6. Call In
Professional staff leave their offices at 5:00PM.
RAs call the Hall Coordinator on-call cell phone
between 4:45-5:00PM
RA states name, area, and date of on-call
RA on-call name is indicated on calendar or on-call
board.
7. Evening Rounds
Rounds – the RA on-call walks through the building
taking note of maintenance issues and being social
with residents.
Weekdays – 2 rounds
Weekends – 3 rounds
8. Support for Night Staff
On-call RA remains in the building.
After rounds, Night Staff become primary eyes and
ears of the building.
On-call RAs stand by for a Night Staff phone call.
10. Gather Information
Gather as much information on the phone.
Allows for critical thinking before addressing the situation.
Emergency? Call UTPD immediately.
Determine if HC should be called.
Take notes.
Write IRIS
11. Respect and Communication
Maintain an up-to-date on-call calendar.
Get to know each other.
Understand our differences.
