1. Russell J Page MInstRE, EngTech, MCMI, AMBCS
E-mail - russ_page.808@icloud.com, LinkedIn - https://uk.linkedin.com/in/russellpageminstre
Mobile: 07736 844081, Home: 01935 431599
138 Milford Road, Yeovil, Somerset, BA21 4QL
PERSONAL STATEMENT
Highly experienced and motivated IT Service Delivery Manager, accomplished in delivering a high
level of technical, managerial and system support to a wide variety of MOD, Government & Local
Government Authorities.
I am an adaptable and efficient Service Manager with excellent communication skills at all levels.
Cleared to work on the highest security level of projects and applications (SC – recently renewed &
DV+ – currently dormant).
I thrive on roles where I can utilise my previous experiences and knowledge to develop safe and
secure IT systems whilst researching new technologies to remain current. I enjoy challenges and
never shy away from change.
KEY TECHNICAL SKILLS
• Managing Secure Government IT Systems, working to JSP-440, GAP & Home Office
standards.
• Working with the Compliance team on investigating and resolving vulnerabilities reported
by Security Systems.
• Managing a teams and maintaining a good work/training balance (within budget) to
maintain an efficient up-to-date service.
• The ability to explain technical requirements to Clients to manage their expectations and
achieve realistic & agreed outcomes.
• The ability to deal with & manage multiple stakeholders to achieve the desired outcome.
• Customer focused.
QUALIFICATIONS & CURRENT TRAINING
• ITIL® 2011 Foundation certificate in IT Service Management (Certificate 00160897)
• Progressing with the BCS ‘Continual Personal Development’ to achieve BCS Chartered IT
Professional.
• Member of itSMF®
UK. itSMF®
UK is the country’s leading association for those involved in
IT service management.
• CompTIA A+ & CompTIA Network+ (Certified – COMP001008481079)
• Server 2008 R2 Trained (M6416, M6419, M6420)
• VMware 5 Configured Professional course (14 March 2012)
• I have £4000 in training grants that can be taken over the next 6 years.
Dated: 22 January 2016

2. EMPLOYMENT HISTORY
Service Delivery Manager (Oct 2014 - Current)
Sopra-Steria (Local Government contract)
As the Service Delivery Manager (SDM) for North Dorset District Council (NDDC) I manage an on
premises & off premises teams supporting the NDDC account, with excellent SLA & C-Sat results.
A close working relationship is important in assisting NDDC to use their current resources more
efficiently and develop realistic improvements that are business driven and not "Just for the sake of
it".
Working within ISO-27001 & the ITIL Process, I deliver Secure, Sound and Accredited IT systems
to enable my clients to operate at their best, this is where I take pride in delivering the best service
I can to my clients, utilising every SM tool SopraSteria has to offer.
With good resources available to me, no task is beyond my ability to assist in, or take full control of
on your behalf. These benefits are currently being fully utilised by my Client with great results, I
could do the same for you.
My role and responsibilities include, but are not limited to:
• Managing their IT systems to remain CoCo & PSN compliant.
• Managing the account and all documentation to make sure it runs to the ITIL process.
• Maintaining the Proximity team as well as liaising with multiple off site teams, to maintain
full support to the Client.
• Managing small projects to deliver system upgrades and service improvement to the Client.
• Support the Client in developing new ways of working or improving systems for enhanced
performance or better efficiency.
• Managing 3rd
Party vendor support Contracts, in their support SLA’s and renewals. *
• Managing and Maintaining a CSIP (Customer Service Improvement Program) to better
develop the service and record all possible innovations.
Software as a Service (SaaS) Manager (Jun 2014 - Oct 2014)
Steria (MOD contract)
As the SaaS Manager I was responsible for the day to day lifecycle management of the installed
end user computing corporate applications in order to ensure end user services remain available.
This was accomplished by managing activity related to patch, version control, and management of
all new applications through the triage and approvals process and onward into the packaging
process in line with agreed standards. In addition to the SaaS Management responsibilities,
maintain a relationship with SACM to ensure SW Library, licence currency and compliance is
maintained.
My role and responsibilities included:
• Maintaining version control, to agreed policies, on all approved corporate apps contained
within network connected end user devices, and managing exceptions following agreed and
documented processes.
• Maintain the currency of patching of all corporate network connected devices.
• Assist SACM Manager in maintaining the SW records to ensure licence compliance.
Dated: 22 January 2016

3. • Support SACM Licence Management and compliance function to ensure efficient licence
usage and reuse
• Management of all updates to approved corporate apps through the packaging process.
• Management of Operating System image packaging.
• Manage system & user acceptance testing.
• Facilitate regular contact with SDM ’s, to retain applications roadmap view, taking input via
SDM’s from the Client community, to agree future new business apps requirements.
• Management of all new approved corporate apps delivered from initial triage through the
packaging process and into standard support processes.
• Management of applications through lifecycle and into retirement.
• Act as key stakeholder in the development of future SLAM services.
Service Configurations Manager (2012 > 2014)
Steria (MOD contract)
As the Configurations Manager I liaise with Service Desk, Demand Services and the Customer on
behalf of Service Transition Management in order to triage workflow entering the Configurations
Lab and ensure SLA were met and are not breached.
My role and responsibilities included:
• Attend Service review meetings as requested by Service Management.
• Engage with Service Operations and Delivery throughout the life of projects to ensure
that they were provided with updates on a regular basis.
• Ensure through life support costs were not exceeded.
• Undertake Service Impact Assessments and give through life support recommendations
to the project team;
• Produce Service Support Model (SSM) for new services;
• Identification of Risks, Issues, Assumptions and Dependencies related to Projects and
their impact upon ongoing support;
• Undertake quality assurance of handover / service introduction collateral and assist with
handover of service assets into Service Transition governance;
• Assist with service introduction tasks, including readiness checks of documentation and
support teams;
• Confirm the project has met Service Delivery and Operations acceptance criteria in
relation to People, Processes and Technology prior to release into the production
environment;
• Input into Continual Service Improvement and Innovation (CSI) initiatives across the D5
account, and;
• Identification of areas of improvement for the Service Design Manager position with
regards to documentation and process.
Server & Application Support Team Leader (2009 > 2012)
IT System and Application Support Organisation MOD
Dated: 22 January 2016

4. Originally assigned to support a networked application dedicated to supporting battlefield
engineering but due to my IT abilities I was instantly tasked with the setting up of a new team to
deliver Application Support to the recently deployed Training LAN systems. In setting up the team
I overcame the lack in training and equipment at very short notice to produce a very effective team
that had a marked improvement on the T-LAN and its training output.
Key Achievements
- Assisted in the development and integration of the T-LAN in multiple sites.
- Provided application support to collective training for overseas operations.
- Assisted in the development of Data Migration between multiple sites.
- Advised as an SME on the “Data Management Cell” working group, concerned with the
Data to be installed and migrated on the T-LAN (Training-LAN).
- Assisted with the integration of external systems into the network.
- Assisted in the preparation for future application & data start state.
- Advised QinetiQ as an SME on the development of the bespoke systems and software.
- Assisted and advised external stakeholders on process and technical detail.
Interests
I enjoy walking, cycling, camping and wildlife photography, best enjoyed when combined all three.
I also regularly help out at the local Army Cadet Regiment and assist with IT support where I can.
Dated: 22 January 2016