An award winning project enabling real time online collaboration for underwriting functions.

1. RedDot’s CMS solution
delivers legal expertise
Prompted by a new Financial Services Authority (FSA) directive surrounding the issue of
contract certainty for the insurance market, one of the UK‘s leading insurance law firms,
Reynolds Porter Chamberlain LLP (RPC), recognised the need to introduce a solution
to help its clients with information on wordings used in contracts. Using its Content
Management System (CMS) and LiveServer to deliver an end-to-end solution, RedDot has
developed and implemented an extranet for RPC which provides a secure portal of expert
advice and information for reinsurance companies.
About Reynolds Porter Chamberlain Challenge
Reynolds Porter Chamberlain Limited Liability Historically, the insurance industry had been
Partnership (LLP) is a leading Central London providing protection for business customers
practice employing more than 260 lawyers. Its but not finalising the contract details until
renowned professional liability practice covers a much later date. This practise was leading
all professions, including legal, financial, to disputes over what had been agreed, and
construction and medical, and its insurance the FSA delivered a directive to the insurance
and reinsurance practice embraces high market to ensure all its contract wordings
profile litigation, corporate and regulatory were in place before protection commenced.
work.
A big part of contract certainty involves
ensuring that both client and underwriter
understand exactly what is covered by a
policy from the moment it comes into force.
This change in working habits would impact
the financial position of many insurance
companies who would be unable to invoice for

2. Solution
payment until the contract was finalised. In
the case of major reinsurance contracts, such
RPC explored six different content solutions
as the Twin Towers, this process could take
before deciding that RedDot’s CMS and
upwards of 12 months to complete.
LiveServer was the exact match for its
requirements.
RPC’s focus on customer service and an
awareness that its insurance clients would
RedDot’s internal consultants and product
need to demonstrate contract certainty
management team created a bespoke
from December 2006, prompted a decision
environment using its standard products –
by the firm to develop an extranet to help
CMS and LiveServer – and ran the project from
reinsurers identify legal risk associated with
its own offices to provide the client with an
each component clause usually found in
end-to-end solution.
reinsurance contracts.
The simplicity and flexibility of the solution
created by RedDot’s professional services
enables RPC’s legal team to update the
information directly to the site in a secure
environment, removing the need for a
webmaster and ensuring that those with the
legal and reinsurance knowledge remain in
control of editing the information.
The live server has been built featuring a very
specific clause matrix defining the type and
level of information which can be viewed by
each audience segment; from RPC’s internal
lawyers who enjoy a fully comprehensive view
of the information through to more limited
views for certain customer profiles.
The extranet contains a unique methodology
that allows clients to compare clauses and
decide which is the most appropriate for their
By using the market wordings database
particular circumstance. The RedDot solution
already in the public domain and applying its
creates this interface in one easy-to-find
legal expertise and market knowledge to each
format.
of the clauses, RPC’s extranet would enable
reinsurers to access quality standard wording
Julie Berry, IT Director at RPC, says: “RedDot
to fit each contract.
proved to be extremely reliable, and demon-
strated excellent project management skills.
Crucial to the success of the extranet would
We were heavily reliant on them hitting their
be keeping it within specification and working
deadlines – and they did not miss one date!
to tight deadlines to ensure it was ready for
The solution was implemented in less than
the market in time for the reinsurance renewal
three months.”
dates.
Reynolds Porter Chamberlain

3. Results
When you‘re looking for a supplier you‘re not just looking at
Since the extranet went live in January 2007,
the technical solution; you‘re looking at the people you‘re
it has become an outstanding success for RPC
going to be working with, and our working relationship with RedDot
and for the reinsurers using it.
was second to none. The team understands its product management
inside out, and has delivered on 100% of the promises made during
Figures show that 17 subscribing companies
the consultation stage. If they say they can do it,
have already signed up for the service, and
they can do it.
more than 100 individual users are benefiting
> Julie Berry, IT Director at RPC
from its services.
The selection of RedDot CMS and LiveServer
Content Management software helped meet
RPC’s objectives of providing quick and easy
access to a fully categorised listing of clauses
and wordings for its external clients.
It is also being successfully used on a regular
basis as an internal tool by RPC’s reinsurance
lawyers to create wordings for clients and
other related commercial contracts.
Berry says: “The RedDot product is completely
stable and sound and we’ve had absolutely
no problems with it. Our extranet is now
saving our subscribers significant time and
effort enabling them to make an informed
judgement as to which clause can be used.
Information is easily searchable, and we have
received very positive feedback.”
Having defined the requirement in
detail, RedDot’s comprehensive
solution was ideal for RPC’s
requirements providing them with
a professional development service
through every phase of the project.
RedDot’s CMS solution delivers legal expertise

4. About RedDot, The Open Text Web Solutions Group
Open Text Corporation is the largest independent provider of Enterprise Content Management
software and solutions. For more information about Open Text, please visit: www.opentext.com
RedDot, The Open Text Web Solutions Group with more than a decade of experience in Web
Content Management (WCM), provides Web-Centric ECM solutions to create, manage and
deliver the content that drives business. RedDot content management and delivery solutions
are recognised throughout the industry for their legendary ease of use and feature leading
multilingual support; enterprise Web 2.0 capabilities; content integration; and contextualised
delivery. From midmarket to enterprise, more than 2,600 clients around the world rely on RedDot
to create, manage and deliver personalised Web experiences for their Intranets, Extranets and
Web sites. For more information about RedDot, The Open Text Web Solutions Group, please visit
our Web site.
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