ITO and BPO are very different beasts. Although both fall under the umbrella named 'outsourcing', the level of impact, breadth, maturity and skill sets associated with them can vary substantially.

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Should we be managing ITO and BPO engagements differently'
Published on May 2009
Report Summary
ITO and BPO are very different beasts. Although both fall under the umbrella named 'outsourcing', the level of impact, breadth,
maturity and skill sets associated with them can vary substantially.
Table of Content
Executive summary
In a nutshell
Ovum view
SWOT analysis
Strengths
Weaknesses
Opportunities
Threats
Competitive environment
Key competitors
Unisys' differentiators
Structure
Overview
Products and services
Overview
Strategy analysis
Strategy objectives
Focus: concentrate resources on fewer markets and offerings
Service quality: creating a clear and differentiated value proposition
Cost efficiency: driving cost efficiency across operations
Restructuring: simplify organisational structure
Strategy execution
Focus: concentrate resources on fewer markets and offerings
Service quality: creating a clear and differentiated value proposition
Cost efficiency: driving cost efficiency across operations
Simplify organisational structure
Future outlook
Financial analysis
Group analysis
Segment analysis
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List of Tables
Table 1: Unisys key financial indicators
Table 2: Unisys segment analysis
List of Figures
Figure 1: Unisys organisational structure
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Should we be managing ITO and BPO engagements differently'
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