According to a Paychex study, 73% of U.S. workers today desire employee self-service tools, yet still approximately half of employers are not meeting the need.

1. The employer portion of the Paychex Small Business Survey was administered by Bredin, a third-party research
firm specializing in small business. The survey was conducted online between November 17, 2017 and
November 23, 2017 and polled 257 principals of U.S. companies with 1-500 employees. Paychex also polled
404 full-time U.S. workers in businesses with less than 1,000 employees. The survey was conducted online
via SurveyMonkey Audience between November 21, 2017 and November 29, 2017.
NEARLY ALL WORKERS WANT HR SELF-SERVICE,
BUT NOT ALL EMPLOYERS ARE MEETING THAT NEED
EMPOWERING EMPLOYEES:
payx.me/employees
Meet Today’s Independent Workforce
73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%73%
70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%70%
65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%65%
46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%46%
of employees require an employer today
to offer a high-level of HR self-service.
Update personal information,
with 2-19 employees
Employee self-service adoption today
largely correlates with business size:
with 20-99 employees
with 100-500 employees
Manage PTO,
Download/view payroll information,
Report time worked,
View schedule.
TOP 5 tasks
employees
want to
accomplish
themselves:
Some Employers Still Missing the Self-Service Boat
53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%53%of business owners DO NOT
offer any employees self-service.
Growing businesses
that want to compete
for talent need to
embrace technology.
80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80%80% want to accomplish these tasks online.