BSMReview, a Business Service Management community of business and IT professionals, conducted a survey to measure the maturity of BSM initiatives industry-wide. The survey provides a 2011 benchmark for the adoption, perceptions and expectations of Business Service Management. The survey results validate the industry definition of Business Service Management, quantify its value to the organization and provide a means for organizations to assess the level of IT and business alignment based on market and business maturity.
For more info visit: http://bit.ly/NetIQBSM or to watch BSM Reviews on-demand webinar visit: http://bit.ly/BSMReview
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