Capito Ltd is a multi-functional company based in Livingstone, Scotland. They supply ICT hardware and software as well as infrastructure consultancy and managed support services. A long-standing client of NQA, they opted for certification to ISO 27001 in order to protect their clients’ information assets.

1. Capito Ltd is a multi-functional company based in Livingstone, Scotland. They
supply ICT hardware and software as well as infrastructure consultancy and
managed support services. A long-standing client of NQA, they opted for
certification to ISO 27001 in order to protect their clients’ information assets.
keeping capito
secure with
iso 27001

2. “We really
wanted to use
ISO 27001
as a selling
point when
we pitched for
new business.”
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Capito is confident they have now developed
a rigorous and systematic approach to
information security management. By gaining
the demanding ISO 27001 certification, Capito
is able to provide reassurance to its clients that
their data, whether verbal, written or stored in
an IT system, is preserved with integrity.
Successfully trading for over twenty years, Capito is a
leading provider of IT consultancy services, enterprise
infrastructure to end user computing solutions and
managed support services to private and public
sector customers throughout the UK. The business is
underpinned by its long standing relationship with class
leading technology partners and its commitment to deliver
success to customers.
The company’s ethos has always focused on delivering
the best quality technical solutions and service.
Demonstrating this commitment has been achieved, in
part, through certification to widely recognised standards.
The organisation has worked with NQA for over ten years
during which time it has been certified to ISO 9001 Quality
Management and ISO 14001 Environmental Management.
Capito’s customers need to be able to rely absolutely on
the security of the data that is handled and shared with
the organisation so it was a logical step for Capito to seek
certification to the information security standard ISO 27001.
“We wanted the ISO 27001 certification as part of our
overall management system and to demonstrate to our
customers our commitment to Information Security and
our own continuous improvement objectives. It increases
our credibility and assures our clients that we do business
to the highest standards.” Says Managing Director,
Alan Middleton.
Increasing security
The ISO 27001 standard is intended to bring information
security under explicit management control. Companies
use an Information Security Management System to
minimise business risk and protect their clients’ information.
“We want our customers to have confidence in us. Our
ISO 27001 certification demonstrates that our information
security procedures have been assessed by independent
auditors and that they meet the highest international
standards. It is a clear endorsement of our ability to protect
their information assets.”
Seeking certification
Given the nature of its business, Capito already had
in place robust systems to ensure the security of its
customers’ data. The company’s own internal auditing
team were therefore tasked with designing and putting in
place the additional management processes required for
certification and ensuring that these worked seamlessly
with its established protocols. Most importantly, the journey
towards certification also involved detailed communication
with all staff. This was essential to ensure not only a buy-in
from every level but also to capitalise on internal expertise
when implementing the new procedures.
The final stage in the process was to work with a
certification body for the audit. It was a natural step to
approach NQA, given the long-standing relationship
between the two organisations. NQA has demonstrated
time and again its understanding of the Capito business
model and has always been ready to provide informed and
practical advice on improvements that could be made.
Alan Middleton explained: “There was no question of
choosing anyone else for the final auditing process. We’ve
worked closely with NQA in the past when undertaking
certification for ISO 9001 and ISO 14001 and we have
always found the process easy and stress-free. We knew
that they would provide us with support both before and
after certification and it was for these reasons we chose
to go with NQA.”
Capito, with NQA, have now developed a rigorous and
systematic approach to information security management.
By gaining ISO 27001 certification, Capito is able to
provide reassurance to its clients that their data, whether
verbal, written or stored in an IT system, is preserved with
integrity. Capito is extremely proud of this deserved award.
“We want our customers
to have confidence in us.
By seeking certification
to ISO 27001 they can
rest assured we’ve
reached demanding high
international standards
that enable us to protect
their information assets.”
CS/CAP/02/JUL13