How can SolarWinds VNQM help in VoIP call quality and network monitoring and troubleshooting.

1. SolarWinds®
Troubleshooting Cisco VoIP quality best practieces
Michal Hrncirik, Product Manager
© 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

2. © 2012
SOLARWI
NDS
WORLDWI
DE,
LLC. ALL
RIGHTS
RESERVED.
VNQM comes to solve the VoIP problems!
vs
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3. VoIP Engineer’s playground
© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
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Cisco gear Cisco gear

4. Typical VoIP Use cases
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 Can’t connect, echo, voice is breaking up!
 IT needs to see VoIP quality metrics from the specific call
 Correlate call details with underlying network performance to
troubleshoot
 Find problematic network device or configuration problem
User Complaints
about Poor Call
Quality
 Network must be always ready for normal quality VoIP call
 Pro-active alerting in a case of VoIP related networking issues
 Do not stress current network too much but secure 24/7/365
automated monitoring
VoIP engineer needs
to ensure high
quality VoIP

5. VoIP & Network Quality Manager Overview
© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
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• Monitor and help troubleshoot REAL Cisco VoIP performance and quality
• Monitor Capacity of Cisco MGCP gateways
• Automatic Monitoring WAN performance between sites
• Available as a stand-alone product or module of SolarWinds platform products
• Very fast setup – ready to monitor your VoIP in less than 30 minutes.
• Do not operates any changes – listen only mode for VoIP devices

6. VNQM as part of SolarWinds product family
© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
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Scalability and High Availability
SolarWinds Additional Polling Engines, Web Server & Fail Over Engine
Config & Change
Management
SolarWinds
Network
Configuration
Manager (NCM)
IP Address
Management
SolarWinds IP
Address
Manager
(IPAM)
Device Tracking
SolarWinds User
Device Tracker
(UDT)
VoIP & WAN
Monitoring
SolarWinds VoIP
& Network
Quality
Manager
(formerly IP SLA
Manager)
Fault & Performance Monitoring
SolarWinds Network Performance
Monitor (NPM)
Traffic Monitoring
SolarWinds NetFlow Traffic
Analyzer (NTA)
Orion® Core Technology

7. © 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
How SolarWinds Orion Platform Solves the Problem
1. SolarWinds VoIP & Network Quality Manager (VNQM)
 Provides visibility into Cisco Call Manager (MOS, jitter, latency, packet loss, codec, signaling path)
 Real time monitoring of Cisco® MGCP PRI Gateways
*Avaya VoIP support now available in BETA!
 Uses Cisco IPSLA technology for synthetic VoIP and Network benchmarking
2. SolarWinds Network Performance Monitor
 Monitor network devices for availability and performance issues.
3. Integrated into a single web console for one tool troubleshooting
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8. © 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
DEMO
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9. © 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
Summary
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1. Add call manager into VNQM for monitoring of your real VoIP.
2. Setup alerts for regions, termination reasons and bad MOS score
3. Use VNQM to setup UDP Path Jitter operation among VoIP regions
4. SEARCH & LOCATE the problem in CDRs and CMRs.
5. Use VNQM topology view and isolate the problem within your network
6. See NPM node details in case IPSLA detect network issue and seek for errors or
availability problems

10. © 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
Thanks for your attention!
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Performance Monitor and VoIP & Network Quality Manager
www.solarwinds.com
» Michal Hrncirik, Product Manager
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11. © 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
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