Winning and Retaining Business in the North American Mining Equipment Sector, 2015

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Category : Mining
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Introduction to Report
 Launch Date: June 25, 2015
 Number of Pages: 62
 Geography Coverage: North America
 Available Format: PDF
Price For Single User License: USD 4,950
Price For Site User License: USD 9,900
Price For Global User License: USD 14,850
Delivery Time: Within 24 Hours (During Working Days)

About the Report
This report provides a detailed analysis of customer
preferences throughout the North American mining
sector, focusing on the factors that influence purchasing
decisions and the performance of major equipment
suppliers.
The analysis is based on Publisher’s extensive survey of
101 mine managers and procurement managers.

Key Highlights:
When choosing an equipment supplier, respondents rate
‘Product quality/reliability’, ‘Availability of replacement
parts’ and 'Maintenance and service costs' as most
important.
Overall the major suppliers such as Caterpillar, Joy
Global, Komatsu, and Atlas Copco performed consistently
well in terms of customer satisfaction.
Account managers make a significant impact in setting a
manufacturer apart from the competition as the
respondents cited 'Better timing of contact', ‘Better ability
to build long-term relationships' ‘Better understanding of
your needs’ as key differentiating factors when choosing
their current main supplier.

Areas of Analysis Include
Customer priorities when buying mining equipment,
with ratings of the importance of 18 separate factors, and
the satisfaction ratings on 16 factors, for customers when
choosing mining equipment, including cost factors,
supplier attributes and product attributes.
Ratings of current suppliers across the same factors,
identifying the best-performing suppliers and how well
suppliers performed versus the importance of each factor.
In-depth analysis of the major suppliers Caterpillar, Joy
Global, Komatsu and Atlas Copco, including their overall
performance ratings and their ratings for each of the
factors relative to its importance.

Areas of Analysis Include Continues…
Rankings of the leading suppliers for each equipment
type, with respondents indicating who they viewed as the
top suppliers throughout North America for trucks,
excavators, loaders, shovels, dozers, drills, longwalls,
engines, tyres, pumps and mining software.
Insight into the likelihood of switching supplier and key
action points for suppliers, outlining required product and
service improvements.

Reasons to Buy:
Identify key areas for differentiation by understanding
what factors most influence choice of supplier
Target product and service improvement areas based on
where mining equipment suppliers are currently
underperforming relative to customer expectations
Develop successful sales and marketing strategies
through an understanding of the leading competitors and
their strengths and weaknesses.

Report Coverage:
1. Executive Summary
2. Customer Priorities in Supplier Selection
3. Supplier Performance and Key Success Factors
4. Customer Retention and Key Areas of Improvement
5. Action Points and Recommendations
6. Appendix I
7. Appendix II
8. Appendix III
For more details regarding Report coverage see the last slide
All logos and Images mentioned on this slide belong to their respective owners.

Company Coverage: (Partial List)
1. Caterpillar
2. Komatsu
3. Hitachi
4. Atlas Copco
5. Sandvik
6. Liebherr
7. ThyssenKrupp
8. Volvo
9. Eickhoff
10. JH Fletcher
For more details regarding company coverage see the last slide
All Images mentioned on this slide belong to their respective owners.

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Winning and Retaining Business in the North American Mining Equipment Sector, 2015

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Winning and Retaining Business in the North American Mining Equipment Sector, 2015