Towards a Modern Learning & Development Toolkit
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Changes in society, business and technology have all impacted on how we learn to perform well in the workplace. Internal Learning and Development departments face lots of challenges to deliver better results for the business. This presentation presents a toolkit of ideas to help L&D deliver those results.
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Towards a Modern Learning & Development Toolkit
- 1. © Logicearth Learning Services, 2014 @logiceart h Modernising workplace learning Developing a strategy to better support workplace learning in the 21st Century Fiona Quigley, Director of Learning Innovation, Logicearth Learning Services You are free to share this presentation as a whole, but please do not reuse any of the images
- 2. About me @logiceart h 1. Background in IT and teaching 2. Worked in organisational learning and development since early 2000s 3. Delivered training, created content, video production 4. Passionate about helping people and organisations to grow and develop 5. Worked in a variety of industries – public and private sector
- 3. About us www.logicearth.com @logiceart h
- 4. Housekeeping @logiceart h • Use the panel at the right side of your screen • Watch out for messages from Mark in Chat • If you have a question, click Mark’s name • If all else fails – call +44 28 90328311 Google doc – use this as our communication tool, collect your responses
- 6. Who’s in the room? @logiceart h 1. I work in HR 2. I work in Training 3. I work in L&D 4. Other Poll
- 7. Why bother - Client stories @logiceart h Why bother?
- 8. Impact of recession @logiceart h 1. Pay freezes or cuts 2. Curbs on overtime 3. Short-time working 4. Redundancies (voluntary and compulsory) 5. More rigorous work regimes Do more with less! Work smarter not harder… Why bother?
- 9. Which parts of the business are helping the CEO to develop the people strategy? Some data @logiceart h Why bother?
- 10. Technology as a driver @logiceart h Why bother? Chat activity What has happened for this generation? Which of these is new in last 10 years?
- 11. Example - YouTube @logiceart h Why bother?
- 12. Buzz words – recognise? @logiceart h I have heard of: 1. Gamification 2. HTML5 3. Learning scenarios 4. MOOCs 5. Performance support 6. TinCan 7. m-learning 8. BYOD 9. Simulations 10. Big data Poll Why bother?
- 13. Buzz words – understand? @logiceart h I can explain the purpose of: 1. Gamification 2. HTML5 3. Learning scenarios 4. MOOCs 5. Performance support 6. TinCan 7. m-learning 8. BYOD 9. Simulations 10. Big data Poll Why bother?
- 14. Post-industrial era @logiceart h Why bother?
- 15. Imposter syndrome @logiceart h Why bother?
- 16. Can L&D deliver? @logiceart h Why bother?
- 17. A few casualties @logiceart h Kodak RIM (Blackberry) IBM Others? Why bother?
- 18. What is it? @logiceart h
- 19. Learning AND performance @logiceart h Source: Conrad Gottfredson, Bob Mosher What is it?
- 20. Learning is a process @logiceart h What is it?
- 21. Industrial era training @logiceart h e.g. Everyone needs to complete an ergonomics course 1. Find the best supplier 2. Send everyone on the course (classroom/eLearning) 3. Were the scones/room/toilets nice/images/interactions? 4. Did you like the trainer/content (evaluation)? 5. Rinse-repeat (manual handling, health and safety etc) 6. (No opportunity to use or apply the learning for weeks!) What is it?
- 22. Don’t forget about forgetting @logiceart h What is it?
- 23. The modern version @logiceart h We have some staff complaining of back pain: 1. What might need to be learned from new? 2. When might more learning be needed? 3. Where might staff have to apply their learning? 4. What might change? 5. Where could problems occur? Business/staff need Assess Try out Impact? What is it?
- 24. = Don’t always need classroom @logiceart h If you wanted to help staff to sit at their desks better without pain, how could you do this? Type your ideas in the chat area Chat activity What is it?
- 25. = Don’t always need a classroom Demo @logiceart h What is it?
- 27. From our customers @logiceart h Barriers
- 28. What are your barriers? @logiceart h Modernising workplace learning If you wanted to have better learning experiences to meet businesses needs, what is currently stopping you? Type your comments in the chat area Chat activity Barriers
- 29. Perception of L&D @logiceart h Source: Donald Taylor Chairman of LPI, UK The Training Ghetto Barriers
- 30. The L&D Health Check Survey @logiceart h Barriers
- 31. Modern L&D toolkit @logiceart h
- 32. Learning models @logiceart h Two most common: 5 moments of learning need 70: 20: 10 Facilitated by and supported by technology Modern L&D toolkit
- 33. 70: 20: 10 We send people on courses, but that is not where the majority of people learn most in the workplace. @logiceart h Where is it? Modern L&D toolkit
- 34. 70: 20: 10 We send people on courses, but that is not where the majority of people learn most in the workplace @logiceart h 10: Formal learning 20: From peers/manager/coaching 70: On the job/in the workflow/experience Modern L&D toolkit Just in case Just in time Where is it?
- 35. Where do you start? @logiceart h Modern L&D toolkit
- 36. Case study: CocaCola Enterprises @logiceart h Business need: Going through modernisation programme New company procurement system All staff need trained, across UK and Europe Multiple languages Correct completed expenses, on time Traditional delivery Network of trainers across Europe Logistics! Travel etc Classroom only Paper-based manuals ££££Costs What could we do better? Modern L&D toolkit
- 37. Case study: CocaCola Enterprises @logiceart h Delivery & Support methods Multiple languages Instructional videos Modern L&D toolkit Technology LMS Intranet Modern learning solution Find out what is core learning How do I??? Youtube style instructional videos Easy to update Two languages – English and French LMS, Intranet Campaign/Communications plan Big worry! Results?
- 38. Case study: CocaCola Enterprises @logiceart h Results Approximately 40% reduction in initial project costs Correctly completed expenses Easier than they thought Wanted more – new procurement system Project completed in weeks not months! Staff loved the convenience Modern L&D toolkit
- 39. Case study: CocaCola Enterprises @logiceart h Modern L&D toolkit Demo
- 40. Case study: Datacash eCommerce Payments @logiceart h Business need: Going through modernisation programme New eCommerce Payment System Limited world-wide network of expert trainers Customers waiting on training and support Costly to rollout on-going updates Traditional delivery Logistics! Classroom only Powerpoint presentations ££££Costs Modern L&D toolkit What could we do better?
- 41. Case study: Datacash eCommerce Payments @logiceart h Modern learning solution Find out what is core learning Customer pain points How do I??? Multi-device content Explainer videos Modern L&D toolkit Results Delivery & Support methods Modern eLearning content Stories Scenarios Explainer videos Video demos Technology LMS – why? Multi-device content – why?
- 42. Case study: Datacash eCommerce Payments @logiceart h Results Reduction in training costs (travel etc) Better use of limited expert staff Help with succession planning (experts sharing knowledge) Happier, more engaged customers New business model - train your customers Modern L&D toolkit
- 43. Case study: Datacash eCommerce Payments @logiceart h Modern L&D toolkit DDeemmoo
- 44. Practical steps for you @logiceart h
- 45. Where do you start? @logiceart h Let’s take a nice easy example – Leadership training! Practical steps for you
- 46. Or… easier to remember! @logiceart h 1. Be proactive 2. Love a challenge 3. Think staff engagement 4. Modernise, modernise, modernise 5. Get help! Practical steps for you
- 47. Getting help @logiceart h Anything can be outsourced Lots of players, we know the best e.g. Translation has always been a worry for some of our clients Lots of people are already doing this: • Look at Linkedin • Look at Twitter • Look at Google+ Lots of online L&D communities facing the same challenges as you Logicearth: New Irish L&D group in Linkedin Running a session on using Twitter for L&D professionals Check out our blog – www.Logicearth.com/blog Practical steps for you
- 48. Practical steps for you @logiceart h Thanks for listening! Happy to take further questions fiona.quigley@Logicearth.com Twitter: @fionaquigs @logicearth
Editor's Notes
- Ask any CEO in world – what their best asset is – need to engage people, so CEO needs to focus this. But this survey shows that L&D aren’t currently helping with this! Eco Intelligence Unit conducted a survey of 349 executives around the world on the benefits, challenges and risks associated with creating a more agile organisation. The Economist Intelligence Unit We are the research and analysis division of The Economist Group, the sister company to The Economist newspaper. Created in 1946, we have nearly 70 years' experience in helping businesses, financial firms and governments to understand how the world is changing and how that creates opportunities to be seized and risks to be managed. A British company, we are intensely global. We service clients across the world from our 40 offices, our staff speak over 25 languages and we embrace foreign cultures with a passion.
- Twitter – 2006 YT – 2005 FB – 2004 Smartphones - 1994 Google – 1998 Cloud computing – took off from about 2010/11 – google apps, cloud storage – became mainstream Tablet – ipad - 2010 If you look at these innovations – mobilising information, helping us to better connect, be more agile and flexible to how we worked.. Youtube – 2005 – this year: More than 1 billion unique users visit YouTube each month Over 6 billion hours of video are watched each month on YouTube—that's almost an hour for every person on Earth 100 hours of video are uploaded to YouTube every minute 80% of YouTube traffic comes from outside the US YouTube is localised in 61 countries and across 61 languages According to Nielsen, YouTube reaches more US adults aged 18-34 than any cable network
- What’s happening in industry – people know they need to change, so they are reacting to buzz words, with little strategic thinking Behind it. E.g. clients talk to us about needing ‘gamification’ to make learning more fun – but that is mainly because old-style eLearning as one size fits all has failed our staff. First – have you heard of these?
- Next do you know how these could help your business?
- e.g. Leadership training – learning is a process, it is about fitting into a role, it is on-going… When people are learning how to do something for the first time (New); When people are expanding the breadth and depth of what they have learned (More); When they need to act upon what they have learned, which includes planning what they will do, remembering what they may have forgotten, or adapting their performance to a unique situation (Apply); When problems arise, or things break or don’t work the way they were intended (Solve); and, When people need to learn a new way of doing something, which requires them to change skills that are deeply ingrained in their performance practices (Change).
- Here is a plot of a typical forgetting curve. At the beginning your retention is 100% since this exactly the point in time when you actually learned the piece of information. As time goes on the retention drops sharply down to around 40% in the first couple of days. The forgetting curve is exponential. That means that in the first days the memory loss is biggest, later (as you can see in the forgetting curve at the right side) you still forget but the rate at which you forget is much, much slower. The forgetting curve clearly shows that in the first period after learning or reviewing a piece of information we forget most! The speed with which we forget any information depends on a number of different factors: How difficult is the learned material? How easy is it to relate the information with facts, which you know already? How is the information represented? Under which condition are you learning the material? Are you stressed? Are you fully rested and have you slept enough?
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- So when the CEO is asking – who will help me better engage our staff – thinking about learning in these multiple dimensions is a much better approach. You want staff to say – I really enjoyed that, it helped me improve my performance, it really worked!! When I am talking to the business people – how can I apply this thinking… Current – narrow toolkit with not so many learning options – not delivering business impact, this is the way we have always done it, taking orders So to start to change your thinking – maybe look at these headings… Take every request for training individually – what is actually the best way of delivering this – to make the best use of resources and deliver impact Role of App in learning – as a future prediction, this will change learning design for the better!
- Fear factor at a senior level in the business – will staff actually like it? Will it work. As we had done this before, we convinced them of the benefits
- Be proactive: as just one example, invite yourself or turn up to the next departmental sales meeting, have an opinion and if you can see an opportunity for L&D adding value to the business then say so (even if this is a few days later upon reflection). Challenge: next time the business comes to you for a costly training intervention, ask questions; what is the need?, what are the learning outcomes?, what behaviours will we be changing?, how will we know we are successful? When constructing your solution, propose something different to the norm, something they will not be expecting e.g. a series of short instructional videos hosted on the intranet instead of classroom training. Engagement: your LMS, if used correctly is also a great communications tool. Why not post the CEO’s next quarterly update as a video with a short assessment or poll as a means of both engaging with staff and checking for their understanding? Modernise: the L&D toolkit should be deep and varied, our offerings for learners have to match up to the diversity of their lives outside of work.