This presentation will provide 6 steps for effectively managing vendor relationships. Although positioned for the customer, this information is vital for professional services firms as well. Listening to our clients’ pain points is the best way to add value and step away from the pack.
Whether the product is ERP, CRM, BI or even something like HR services, the needs are similar and these steps will lead to success.
This presentation will cover Vendor Selection, Negotiating, Project Management, Setting expectations and priorities, Value-added services and Performance Management.
By the end of this presentation you should gain some valuable insight on methods for evaluating and selecting a professional services vendor.