1. Kyril Jardinico
T e c h n i c a l & B u s i n e s s
W r i t i n g S e r v i c e s
CONTENTS
 INTRODUCTION
 PROFESSIONAL
APPROACH
 SKILLS and
EXPERTISE
 FEATURES:
What to Expect
 SAMPLES: Instructional
Manual, White Paper,
and Article
 CONTACT
INFORMATION
 REFERENCES and
IMAGE CREDITS
Kyril.Jardinico@hotmail.com
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2. INTRODUCTION
W h o is Ky r il Ja r di nic o?
Kyril Jardinico is a talented technical & business writer with over eight
years of experience in the financial industry. His service has been
valuable to companies such as CIT, popular mortgage, banco popular, and
Title Resource Group.
But more importantly, Kyril’s value proposition—his approach to writing—is
similar to an archer’s approach to his goal: make sure that every word,
every sentence, and every paragraph is clear, accurate and on target.
W h at k i n d of s er vi c e d o es Ky r il Jar d in i c o P r ov i d e?
Kyril provides a business & technical writing service that specializes in
finance, banking, and accounting projects.
 document company policies and procedures
 Create manuals and training materials
 serve as liaison between IT and management
 Research, ask probing questions, and identify gaps in the workflow
process
 provide content to social media avenues such as LinkedIn and Facebook
Th e b en ef it s of Ky r i l J ar di nic o’ s Ser vi c es ?
There are numerous benefits of having Kyril Jardinico at your service:
 clearer internal communications
 reduced support costs
 improved sales as a result of accessibility to easily-referenced product information
 effective training tools
 errors and gaps in a company's disaster recovery plan are revealed and corrected
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3. C a ta l o g t i t l e
PROFESSIONAL g S u b t i t l e
C a t a l o APPROACH
Careful care must be given in describing procedures. Certain SMEs provide the direction where the writer needs to go. The technical writer must produce commanding and
procedures, such as performing CPRs, can be life saving. authoritative presentation.
A T ec h n i c a l Ap pr o ac h t o R e l at i o ns h i ps w it h C r e at i n g a G o o d
w r it in g Sub j ec t M a t t e r E xp er t s pr es e nt at i o n
Knowledge can be divided into two categories: A subject matter expert’s time and The final product of a technical writer
propositional and procedural. Propositional knowledge are valuable. And in is the presentation. Kyril Jardinico
knowledge are statements of fact such as “humans order to have a professional rela- follows an effective method of creating
are mammals.” Procedural knowledge is a tionship with SMEs, Kyril Jardinico
description on how to do something, a sequence presentations that users will find useful
is committed to the following:
of instructions to achieve a goal. Kyril Jardinico  Acquiring as much technical and instructive:
has a commitment to the meticulous knowledge of the material during  Have a clear purpose.
documentation of those procedures using the preproduction  Know the target audience.
three C’s of writing:  Preparing questions before  Consult the SME to create a solid
 Clear. Clarity entails the simple use of communicating with SMEs structure.
language and the organizing of information in  Being an active listener and a
a sensible order. participant in the ordering of  Base the research on that structure.
 Concise. This ‘C’ is important because most procedures  Avoid inadequate or irrelevant
users just skim technical documents.  Creating as many visual information.
Therefore, a technical writer must turn huge representations during the brain-  Include compelling visuals.
amounts of data into smaller portions of storming process so that the  Rewrite as many times as possible
information that can be used easily. SME’s vision is in sync with the
 Correct. Inaccurate information and technical writer’s interpretation until the presentation is clear,
mechanical errors are not only detrimental to  Giving SMEs the final authority concise and correct.
the integrity of the text, but they also cause on how the procedure is to be
damage to the overall technical project. A performed
technical writer must verify all pieces of Visit the Portfolio at
information with SMEs, double check all
contents, and proofread every page.
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4.  BANKING: retail & online banking, saving & checking accounts, CDs, money markets,
account discrepancies, ATM and debit access devices, and customer onboarding.
 MORTGAGES: collections, post-closing, refinance, HUD-1, settlements, adjustable rate
mortgages, FHA loans, and short sale.
 REAL ESTATE: title insurance, land & surveys, easements, liens, encroachments, trusts,
S K I L L S a n d E X P E R T I SE
deeds, public records, power of attorney, the closing process, and RESPA .
 CONSUMER FINANCE: personal loans, HELOC, foreclosure, bankruptcy, payoffs,
underwriting, credit history, interest rates, amortization, and appraisals.
 ESCROW: premium disbursements, insurance products (homeowner’s, flood, & wind),
and taxes.
PROFESSIONAL
 ACCOUNTING: fundamentals, accrual accounting procedures, accounting systems, closing
activities, and auditing.
 BUDGETING: creating & analyzing an operating budget, effective budget management,
and master budgets.
 FINANCIAL MANAGEMENT: cost accounting decisions, strategic management, and risk
management.
 FINANCIAL ANALYSIS: principles of financial statements, common size statements,
trend analysis, common size ratios, and forecasting.
 BUDGET ACCOUNTING: sales and accounts receivable, cost of goods sold, expense &
inventory, operating expenses & prepaid expenses, depreciation & fixed assets, accumulated
ACADEMIC depreciation, accounts payable, operating expenses, accrued liabilities, interest expense,
income tax expense, income tax payable, net income, and retained earnings.
 ADOBE: InDesign, FrameMaker, RoboHelp, and PhotoShop.
 MICROSOFT: Excel, Access, Word, PowerPoint, and Visio.
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5. C a ta l o g t i t l e
F E A T U R E S : What tot Expect
C a a l o g S u b t i t l e
A Solid Foundation: The Users are the Starting Point
Kyril Jardinico will interact with the
The users are the starting point for the assumptions that the technical writer wants to
make about inherent skills and perceptions. Therefore, Kyril Jardinico will interact
users and solicit as much
with the users and solicit as much feedback as he can gather. He has a duty to know all information as he can gather. He will
of the strengths, weaknesses, frustrations, and experiences relating to the end product. have an open-door policy where
Furthermore, he will have an open-door policy where users are encouraged to provide
users are welcome to provide their
their feedback to him in the form of letters, e-mails, telephone calls, and social media
tools. And the more information he can gather from users, the better his perspective feedback to him using
will be in producing quality documentation. communication tools such as
letters, e-mails, telephone calls, and
social media avenues.
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6. F E A T U R E S : What to Expect
Kyril Jardinico’s interaction with the
users will be helpful in rendering
innovation, improving a procedure,
and enhancing the safeness of a
product.
A Solid Foundation: Interaction with the User
Since Kyril Jardinico will spend a considerable amount of time interacting with
users, he will also represent their perspective to management. In this role, he is
interested in identifying the limitations or deficiencies of the product. He will also
research from other departments in order to improve from those limitations and
correct any deficiencies. This role is important because it allows Kyril to contribute
to discussions that can render innovation, improve a procedure, and enhance the
safeness of the product.
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7. C a ta l o g t i t l e
F E A T U R E S : What tot Expect
C a a l o g S u b t i t l e
A Solid Foundation: A Commitment to a
Code of Ethics
As the technical writer, Kyril Jardinico will observe the highest
ethical and professional conduct:
1. Accept responsibility for his work
2. Protect the intellectual property of his employers and clients
3. Avoid real and perceived conflicts of interest whenever
possible; disclose the conflicts of interest to affected parties
when they do exist
4. Properly credit the contributions of others.
5. Honor both verbal and written agreements
6. Maintain and improve his technical competence
7. Undertake documentation tasks only if qualified by training
and after a full disclosure of pertinent limitations
8. Seek, accept, and offer honest criticism
9. Acknowledge and correct errors
10. Assist colleagues and coworkers in their professional
development and to help them in following this code of ethics
*Taken from Svi Ben-Elya’s “Code of Ethics.”
Kyril Jardinico will observe the highest
ethical and professional conduct.
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8. F E A T U R E S : What to Expect
The Manuscript: A Clear, Crisp and Clean Writing Style
Kyril Jardinico will produce clear, clean, and crisp manuscripts. His style can be summed up by the following:
Vigorous writing is concise. A sentence should contain no unnecessary words, a paragraph no unnecessary sentences, for the same reason that a
drawing should have no unnecessary lines and a machine no unnecessary parts. This requires not that the writer make all his sentences short,
or that he avoid all detail and treat his subjects only in outline, but that every word tell.
— Elementary Principles of Composition, William Strunk (1918). The Elements of Style
The opposite—a fuzzy, wordy, and disorderly manuscript—can result in the production of a defective product and can
also compromise the integrity of the company to its customers.
Kyril Jardinico’s writing style
can be characterized as using
the simplest words to convey
the most complex ideas.
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9. C a ta l o g t i t l e
F E A T U R E S : Whata to oExpect b
C a t l g S u t i t l e
Flowcharts are applicable to both
large-scale and low-level work
The Manuscript: Use of Flowcharts instructions. Business procedures
Kyril Jardinico will ensure that users immediately capture the process flow at a single may also be subject to regulatory
glance. He will use flowcharts because of its applicability to large-scale projects and
requirements; and flowcharts can
low-level work instructions. Flowcharts can help management analyze the procedures
and look for inefficiencies in the work process. Moreover, flowcharts can also take aid in the easier documentation of
the form of Decision Trees that filter the number of possible solutions based on a such procedures.
series of categories. Decision Trees also make excellent troubleshooting guides.
Finally, business procedures may also be subject to regulatory requirements; and
flowcharts can aid in the easier documentation of such procedures.
An example of a Decision Tree.
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10. F E A T U R E S : What to Expect
The Manuscript: Having a Clear Objective in
the Documentation
Having a clear objective allows users to When a driver is going to an unfamiliar place, it is not only important
that he/she be provided with directions, but he/she must also know the
contribute to the process and, as a result,
specific destination. For example, a driver from Philadelphia must know
they can come up with more efficient that Tampa is the final destination on that specific trip. More important-
methods that they can add to the ly, the driver must know why he/she is going to Tampa. In documenta-
instructions. tion, Kyril Jardinico will not only provide the user with a clear descrip-
tion of the objective but he will also describe the purpose of that same
objective. For instance, if he is going to write a procedure on forecasting
using Excel, he will identify the purpose of forecasting—the tool that
companies use to know their financial position in the future. This de-
scription is important because users are now given the chance to contrib-
ute to the process and, perhaps, come up with more efficient methods
that they can add to the instructions. After all, there is more than one
way to get from Philadelphia to Tampa; and there are multiple ways to
solve a problem. Users are now given a chance to produce better solu-
tions.
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11. C a ta l o g t i t l e
F E A T U R E S : What tot Expect
C a a l o g S u b t i t l e
Social media allows users and
management to see Kyril’s assignment
in progress allowing for constructive
feedback and early detection of errors.
Use of Social Media: User Feedback
If soliciting user feedback is an objective, then social media websites such
as Facebook provide a great opportunity to gather such information.
Naturally, private settings first need to be set. And once that is
implemented, Kyril Jardinico is now given the chance to peruse user
comments, opinions, and suggestions while maintaining confidentiality.
The user can ask questions, which Kyril will research for the answer. But
the most important feature of this tool is the ability for Kyril to post
documentation in the website as if it were a note or a blog. This posting
will allow users and management to see his work in progress allowing for
early feedback and detection of errors in the documentation drafts.
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12. F E A T U R E S : What to Expect
Microblogging websites, such as
Twitter, allow management to monitor
Use of Social Media: Real-Time Kyril Jardinico’s progress and ensure
Updates that projects are on schedule.
Management has the right to know the progress and direction
of its employees. Therefore, Kyril Jardinico will inform them of
his progress in real time using microblogging websites such as
Twitter. He will update the management team of the tasks that
have been completed so that they can monitor his work and
ensure that it is on schedule. Kyril can also benefit from this tool
because it allows him to see his own progress.
ASSIGNMENT COMPLETE…
10:30 AM
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13. C a ta l o g t i t l e
F E A T U R E S : What tot Expect
C a a l o g S u b t i t l e
Use of Social Media: Constant Improvements Kyril Jardinico will use social media
The French poet and critic Paul Valery once said that “a poem is never to help him produce documents that
finished, [it is] only abandoned.” In technical writing, documentation is also constantly get better and meet the
never finished even after the completion of an end product: there is always changes in technology.
room for improvements, amendments, and corrections. Kyril Jardinico is
committed to constant rewrites and revisions of his documents. And since
social media websites allow users to comment on the documentation even
after if it is complete, he will review upcoming feedbacks and respond to
any suggestions. The overall goal for him is to produce documents that
constantly get better and meet the changes in technology.
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14. S A M P L E : Instructional Manual
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15. C a ta l o g t i t l e
S A M P L E : White CPaper l
a t a o g S u b t i t l e
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16. S A M P L E : Article
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17. C a ta l o g t i t l e
C a t a l o g S u b t i t l e
CONTACT INFORMATION
In need of a Technical & Business
Writer?
Contact Information:
Kyril.Jardinico@hotmail.com
Every word, every sentence, and
Visit the Portfolio at: every paragraph will be clear,
www.facebook.com/Kyril1 accurate, and on target.
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18. References
Books
Strunk, W., & White, E. (1918). The elements of style. (4th ed.). New York City: Pearson.
Online Articles and Blogs
Ben-Elya, S. (2008, January 20). [Web log message]. Retrieved from http://elephant.org.il/about_us/elephant_org_il_code_of_ethics.html
Hebb, N. [Web log message]. Retrieved from http://www.breezetree.com/articles/what-is-a-flow-chart.htm
Johnson, T. (2012, June 21). [Web log message]. Retrieved from http://idratherbewriting.com/2012/06/21/writing-user-centered-documentation-or-my-best-days-as-a-technical-writer/
Online Discussion
Candelario, A. (2012, June 29). What makes an effective procedures writer? [Online forum comment]. Retrieved from http://www.linkedin.com/groups/What-makes-effective-procedures-writer-1086137.S.129042004?
qid=f325953c-4b71-4dd0-b555-1f3e17389ffe&trk=group_items_see_more-0-b-ttl
Image Credits
Boobaloo. (Artist). (2009). Three red drops swirl.. [Web Drawing]. Retrieved from http://openclipart.org/detail/26899
(2012). Archery target.. (2012). [Web Drawing]. Retrieved from http://bestwall4u.blogspot.com/2012/01/3d-wallpaper.html
Miller, A. (Artist). (2010). Cpr. [Web Drawing]. Retrieved from http://blogs.redcross.org.uk/tag/cpr/
(2007). Shutterstock image/. (2007). [Web Drawing]. Retrieved from http://wiredprworks.com/branding/publicity/linkedin-pr-top-10-ways-to-become-a-subject-matter-expert/
(2010). Public speaking. (2010). [Web Drawing]. Retrieved from http://post.career.vi/2010/06/mastering-the-art-of-public-speaking/
(2012). Manual. (2012). [Web Drawing]. Retrieved from http://chromservis.cz/item/hplc-troubleshooting
(2012). Diploma. (2012). [Web Drawing]. Retrieved from http://www.mycertifiedtranslations.com/our-certified-translation-services/diploma-translation/
(2012). Laptop cartoon. (2012). [Web Drawing]. Retrieved from http://www.doctorlaptop-repair-jack.com/
Zwilling, M. (Artist). (2012). View from the customer. [Web Drawing]. Retrieved from http://blog.startupprofessionals.com/2012/03/get-view-from-customer-to-close-sales.html
(2012). Presentation skills. (2012). [Web Drawing]. Retrieved from http://www.newhorizons.jo/courses/Soft-Skils/adv-pres-skill.aspx
(2012). Ethics road sign. (2012). [Web Drawing]. Retrieved from homesteadishome.blogsport.com
(2008). Decision tree. (2008). [Web Drawing=. Retrieved from http://www.bennorthrop.com/Home/Blog/2008_01_20_decision_tree.php
(2011). Direction. (2011). [Web Drawing]. Retrieved from http://jobs-spot.net/2011/08
(2012). Social media. (2012). [Web Drawing]. Retrieved from http://heatherfountaine.wordpress.com/2012/03/04/social-media-its-an-adventure/
(2010). Cute file icon. (2012) [Web Drawing]. Retrieved from http://www.freeiconsweb.com/Free-Downloads.asp?id=547
(2012). Person question. (2012). [Web Drawing]. Retrieved from http://www.leapgo.com/Portals/129374/images/blog/person-question-300x300.jpg
(2010). Twitter bird. (2010). [Web Drawing]. Retrieved from http://gigaisland.com/?p=1778
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