Here are 10 great quotes that I live by. The inspiration taken from these great leaders can remind us all of why we love to engage the customer.

1. 10 Customer Service Quotes That Inspire Excellence

2. “Don’t reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere.
Do what’s right. There’s nothing magical about this.’ That’s been my guiding principle. To
make it work, you have to live it every day. Make it your mind-set.”
― Robert Spector, The Nordstrom Way to Customer Service Excellence
fieldd.com
© 2014 Fieldd Service Software, LLC. All Rights Reserved.

3. “People don't care how much you know
until they know how much you care”
― Theodore Roosevelt

4. “Your wake, my wake, everybody’s wake is far faster and more
powerful than you think it is. It makes you realize how big and powerful
we are, and how much impact we have on the companies around us
and the world around us. We’re not just one grain of sand in the beach.
In an organization mindful of their wake, good things happen to them,
they become an unassailable business.”
-Kip Tindell
fieldd.com
© 2014 Fieldd Service Software, LLC. All Rights Reserved.

5. “Thank your customer for complaining
and mean it. Most will never bother to
complain. They'll just walk away.”
― Marilyn Suttle

6. “We must learn what customers really want, not what
they say they want or what we think they should want.”
― Eric Ries, The Lean Startup
fieldd.com
© 2014 Fieldd Service Software, LLC. All Rights Reserved.

7. “Make a customer, not a sale.”
― Katherine Barchetti

8. “Companies need to prove their worth – day after day, month after month,
year after year – if they wish to win their customer’s loyalty, grow the
relationship, and continue to earn their business.”
– Kaiser Mulla-Feroze, CMO at Totango
fieldd.com
© 2014 Fieldd Service Software, LLC. All Rights Reserved.

9. “Your most unhappy customers are your
greatest source of learning.”
― Bill Gates

10. “Loyal customers, they don’t just come back, they don’t simply
recommend you, they insist that their friends do business with you.”
-Chip Bell
fieldd.com
© 2014 Fieldd Service Software, LLC. All Rights Reserved.

11. “The more successful you and your
organization become, the more humble
and devoted to your customers you need
to be.”
― Robin S. Sharma

12. THANK YOU.
Kyra Deprez
kyra@fieldd.com
www.fieldd.com
@fielddapp