1. JEM Training Pty Ltd
Flexible management training options that drive results

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Core Programs:
 Managing relationships
o Using effective communication strategies build trust and cooperation
 Managing change
o Taking the sting out of change
 Managing personalities
o Becoming a more flexible manager
 Managing staff engagement
o Engaging the hearts and minds of your staff
 Managing poor performance
o Techniques to elevate performance
 Managing time
o Getting the most out of the day
 Managing teams
o Creating results through others
 Managing workload
o The art of effective delegation
 Managing groups
o Presenting information successfully
 Managing difficult people
o Techniques to manage challenging behaviour
 Managing conflict
o Easing the stress of resolving conflict
 Managing emotions
o The keystones of emotional intelligence
 Managing the mood
o Creating a positive workplace
 Managing meetings
o Making meetings more productive
 Managing effectiveness
o Coaching for success
 Managing self
o Maximising personal performance
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Our clients have included:
Testimonials:
“Jill was fantastic! Her enthusiasm never left the room. She was very encouraging and
positive and really demonstrated the content well.”
KPMG
“The role play was definitely the most beneficial and interesting part for me, it
really cemented the learning and I now feel more confident to use my skills in the
workplace.”
Department of Defence
“Very interesting. Jill made the course come alive by using lots of examples and
practical tips”
Turner & Townsend
“Jill is consistently the most engaging tutor who has great depth of knowledge and
real experience that she brings to every topic she teaches.”
Diploma in Management program
“Very practical tips for everyday use in the workplace (and home!) – should have done
it years ago!”
Baxter healthcare
“Jill created such a supportive environment. I tried the techniques she told us and
they worked! I even felt OK doing my presentation.”
Bank of Queensland
“Thanksfor being such an inspiration. I know that learning these techniques early on
in my management role will help me deal with staffing issues. It was easy to learn
from you”
FKP Construction