A New Era of Digital Performance Management

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Join SOASTA to learn why Digital Performance Management is crucial for the success of your business in today’s hyper-connected world. We'll discuss what Digital Performance Management is and what the benefits to adopting a Digital Performance Strategy can yield for your business.

Technology

A New Era
of Digital
Performance
Management

Performance Consultant, SOASTA
bentan84
Ben Tan

“In 2016 CX will be among the top ten critical
factors determining who will win and who fail in
the age of the customer”
“In 2016, 89% of companies will primarily compete
on the basis of customer experience”

How Much is a Second Worth?
1% increase in sales 0.2% in searches 2% Conversions
$680 Million $45 Million Ad Rev $244 Million

Predictive analytics help to show you “What if”
Scenarios

Free Download*
http://info.
soasta.
com/ConversionI
mpactScore.html

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A New Era of Digital Performance Management

1. A New Era of Digital Performance Management

2. Performance Consultant, SOASTA bentan84 Ben Tan

4. “In 2016 CX will be among the top ten critical factors determining who will win and who fail in the age of the customer” “In 2016, 89% of companies will primarily compete on the basis of customer experience”

5. • • • … • • • … • • • …

6. Speed is a feeling not a metric

7. Why are we impatient?

8. How Much is a Second Worth? 1% increase in sales 0.2% in searches 2% Conversions $680 Million $45 Million Ad Rev $244 Million

9. What does a 1 second delay mean?

10.

11.

12. What’s your performance sweet spot?

13. Technology Stack becoming more complex

14. What is DPM?

15.

16. What’s the real performance outcome