Personal Information
Organization / Workplace
Kuala Lumpur, Malaysia Malaysia
Occupation
General Manager, Integrated Campaign & Sales Enablement at Telekom Malaysia
Industry
Technology / Software / Internet
Website
http://www.tm.com.my
About
Professional experience - telecommunication industry of 18 years with focus on customer experience, line operations, change management, solutions and product strategy.
Academic background - Obtained engineering and business academic background and scholarship recipient for both B.Eng from Tokai University, Japan and M.Sc from Warwick University, UK.
Specialties:
1. Service Ownership - via proactive expectation management. Matching customer needs to internal capabilities via unpretentious communication.
2. Network technology global hands-on expertise. Deployment of telecoms related technologies - from frame relay, ATM and IP.
3. Company wide strategic planning and governence.
- Presentations
- Documents
- Infographics
10 Ways to Get More from Your Pardot Solution
Pardot
•
10 years ago
Learning pmp formulas the easy way
Mark Troncone MBA, PMP, CBAP, ITILv3, CSM
•
9 years ago
How to fix a Broken Brand (McDonalds Case Study 2015)
Graham Brown
•
9 years ago
The 10 Year Project
First Round Capital
•
8 years ago
Cognitive biases - a visual study
Magne Fjeld
•
13 years ago