1. I N F O R M AT I O N N E T W O R K
OF ARKANSAS BOARD
Arkansas’s Official eGovernment Provider
2008 ANNUAL REPORT

2. TABLE OF CONTENTS
INA Profile………………………………………………………………….3
Board of Directors...……………………………………………………....4
2008 Service Highlights
- Arkansas County Services.……….......................…………………....5
- Revenue Office Over the Counter Payments................................... 7
- Secretary of State Online Disclosure Filing Suite…………….…...... 9
- Commercial Driver Drug and Alcohol Testing Reporting Service…. 11
- Inmate Trust Account and Pre-Paid Phone Deposits…………….....13
- FBI Background Checks and Civil Fingerprint Harvesting ………. ..15
INA by the Numbers……………………………………………………. ..17
Security………………………………………………………………........19
Awards Recognition…………………………………………………....... 20
2008 New Services/Web Sites……………………………………......... 21
Top eGovernment Services………………………………………….......23
eGovernment Glossary………………………………………………...... 25

3. GOVERNOR’S LETTER
As more Arkansans turn to the Internet for news,
information, and business activity, I believe it is state
government’s obligation to provide a strong, secure, and
effective presence online. Earlier this year, I announced
that my official Web site had undergone a comprehensive
overhaul, making the site more interactive and allowing
wider dissemination of more information to Arkansans.
Additionally, the Department of Finance and Administration
launched an online tax-filing tool, giving Arkansas
businesses a faster way to register new businesses and pay their state sales and
withholding tax payments.
Using technology to its fullest in providing services and information centered
on citizens, our Web site, found at www.governor.arkansas.gov and the state’s
official Web site at www.arkansas.gov have been recognized with national
awards for excellence, innovation, and ease of use by the National Electronic
Commerce Coordinating Council (eC3) and the Center for Digital Government.
These awards are a testament to our ongoing resolve to provide open and
accessible government for every Arkansan, at every opportunity. I hope you
will join us in Cyberspace for information about state government programs
and services, and to connect with your government through mainstream
Internet tools. I think you will like what you find!
Sincerely,
Mike Beebe

4. INA BOARD CHAIR LETTER
As more and more citizens are relying on the Internet in
their day-to-day lives, the Information Network of
Arkansas continues to focus on delivering useful,
dependable, and secure online services for both citizen
and business customers. Despite Arkansas’ relatively
small size, we continue to be recognized as a leader in
delivering online government services to its citizens.
In 2008, INA launched an additional 61 online services
and Web sites, bringing our total services offered to over 568. In the past year
our state has garnered awards for our innovative use of new social networking
technologies with Governor Beebe’s new Web site and News Room, as well as
our Arkansas.gov portal security initiatives for protecting the privacy and
security of citizen information. The Center for Digital Government has also
recognized Arkansas as one of the top 10 state portals in the nation. With our
leaders’ continued emphasis on providing new and helpful services, we look
forward to another successful year in 2009.
All of us with the INA Board hope you find this Annual Report informative,
as well as a reference for the assortment of services provided through the
Arkansas.gov state portal.
Sincerely,
Peggy Gram
INA Board Chair

5. Information Network of Arkansas Profile
The Information Network of Arkansas Board (INA) was created in 1995 and operates
under the authority of Arkansas code 25-27-101 et. seq. with the statutory responsibility
of assisting the state in exploring and improving citizen and business access to public
information and services. INA is a State Governing Board that consists of individuals
from both the public and private sector that represent different communities of interest.
The objective of INA is to improve the accessibility of Government in the form of public
information or electronic transactions. These transactions may be between Citizens
and Government, Businesses and Government or between Governmental Agencies
and offices. INA manages the State’s web portal www.Arkansas.gov and provides
online payment processing through Arkansas.gov GovPay, the State’s payment portal.
Operating under a self-funded model, the INA network, its infrastructure, employees,
office space and equipment are fully funded through portal convenience/transaction
fees associated with information requiring limited access by statute and electronic
filings that require a fee. The State does not appropriate any funds for this network.
State services that do not have a fee remain free to businesses and citizens. State
and local agencies do not pay for the development or hosting of the online services.
INA may charge fees approved by the INA Board.
In 2008, the INA payment portal processed over $840 million in transactions. The
Arkansas.gov GovPay payment engine uses advanced encryption methods to protect
the identity and private information of all transactions, and is Payment Card Industry/Data
Security Standard (PCI/DSS) compliant. In addition, INA undergoes quarterly audits of
the data security standard and policies.
The Information Network of Arkansas provides non-partisan support for more than 230
government agencies, boards, and commissions and has created more than 560 online
services, at no cost to the state. The awards we have received over the years are
acknowledgments of the teamwork between INA and the State partners we work with at
all levels of state and local government. At INA we are proud of the work that has been
accomplished on behalf of the State of Arkansas.
3

6. Board of Directors
INA Board Members
Peggy Gram (Chair) Ron Pitts
peggy.gram@sos.arkansas.gov ron.pitts.cpa@gmail.com
Representing Arkansas Secretary of State’s Office Representing Public Accountancy Association
501-682-1215 501-374-9977
Ann Purvis Aaron Stewart
Ann.Purvis@dfa.arkansas.gov aaron@crosscountychamber.com
Representing Department of Finance Representing Chambers of Commerce
and Administration 870-238-9300
501-682-5242
Michael Gaines Glen Colvert
mgaines@arkansasedc.com gcolvert@metbank.com
Representing Arkansas Economic Representing Bankers Association
Development Commission 501-312-5556
501-682-1124
Dick Wyatt Matt Cashion
Richard.Wyatt@arkansas.gov mattc@cashionco.com
Representing Arkansas Department of Representing Independent Insurance
Human Services Agents Association
501-682-0032 501-975-9975
Claire Bailey Nancy Arn
claire.bailey@arkansas.gov narn@bartonlibrary.org
Representing Department of Representing Public Libraries
Information Systems 870-863-5447
501-372-8000
Chuck Myers Harold Evans
chuck.myers@mail.state.ar.us hevans@williamsanderson.com
Representing Science and Technology Authority Representing Bar (Attorney) Association
501-324-9006 501-682-5360
Janet Grard, Network Manager
janet@ark.org
Representing Arkansas Information Consortium
501-324-8907
4

7. 2008 Service Highlights
Arkansas County Services
The Information Network of Arkansas continues to work with County officials in order to
expand their online services throughout the state. In 2008, INA rolled out an additional
19 Property and Real Estate tax payment services for 7 new counties. The tax services
include Online, Telephone Interactive Voice Response (IVR) and Over-the-Counter
payment options for citizens. These new services will allow county residents to pay for
their property and real estate taxes without having to mail in a payment, and they now
have an option to use a credit card, or pay by electronic check. Currently over 30
counties offer the ability to pay personal property and real estate taxes using the
Arkansas.gov GovPay payment-processing engine.
INA also provides other county related services.
Hot Check Restitution Payments: This service enables online restitution payments via
credit card for hot checks written and prosecuted for restitution. The service gives
defendants the ability to pay their restitution and fees online. Offenders can go online to
make restitution and possibly prevent a warrant from being issue for their arrest. INA is
currently providing this service to 40 counties in Arkansas.
Court Records: The online court records application allows businesses and citizens to
search the county court records index for free. Court images may also be purchased and
downloaded from the service.
Traffic and Court Fine Payments: This service allows courts, sheriff and police agencies
to accept court, traffic and parking fines online. Payments may be made either by credit/
debit card or by an electronic check.
All of these services were created using the INA self funded business model. The
counties do not pay for any development, maintenance, customer support, deployment
or hosting of these applications or services.
5

8. 51 Counties in Arkansas
have a working relationship with INA for
online services and payment processing.
6

9. Revenue Office Over-the-Counter Payments
In August 2008 the State of Arkansas’ Department of Finance and Administration (DFA)
added a new method of accepting payments in revenue offices located throughout the
state. Credit as well as debit cards are now accepted in 134 revenue offices in all 75
counties.
Adding convenience for taxpayers is one of the major goals of the Information Network
of Arkansas (INA). As experts in eGovernment, INA strives to find technical solutions
that make sense to all users. Such was the challenge that INA faced when approaching
the task of creating a solution for Arkansas Revenue Offices legacy mainframe integration
and their need to accept credit and debit cards as payment for motor vehicle fees.
This service is provided using an over-the-counter payment processor that was
customized by INA. Citizens can swipe their credit or debit cards at a clerk’s station,
and payments are processed through the state of Arkansas’ secure payment engine.
With the new solution, DFA administrators can view transactions through a
streamlined reporting system, which provides reconciliation and a daily audit process
for the capture and disbursement of funds. The over-the-counter payment application
interfaces with the state’s Revenue Office Application (ROA) legacy system to retrieve
customer payment information and submit payment authorizations back to ROA.
The development of the over-the-counter payment solution was provided at no cost to
the State of Arkansas. This added feature provides customers another option when
paying motor vehicle fees. Since deployment of the new service, over 40,000
transactions totaling more than $4 million have been processed with this new service.
7

10. Credit Card Payments
Available in all 75 County Revenue Offices
5 Benton Carroll Boone
1 Baxter Fulton 2 Randolph
Clay 3
2 2 1 Sharp
1 Greene
Marion Izard
4 2 Lawrence 1
Madison
1 Searcy 1 2
Washington 1 1 Stone Craighead
Newton 1 Independence 2 Mississippi
Crawford
2 Johnson 1 1 1 4
2 1 3
Cleburne
3 Poinsett
Franklin Van Buren
1 Jackson
Pope Conway 3 Cross 3
Sebastian Logan 2 1 3 Woodruff 2 Crittenden
3
White
1
2 Faulkner 2 St. Francis
Yell 1
1 Scott Perry
3 Prairie
1
Pulaski
2 2 Lee
1 1 3
Saline 7 Lonoke
Monroe
Polk Garland
2 Phillips
Montgomery
Hot Spring Grant 3 Arkansas 1
Howard Pike 1 1 Jefferson 2
Sevier
2 2 Clark Dallas
1 1 1
Cleveland Lincoln
1 1 1 Desha
Little
1 Hempstead 1 Ouachita 1 1
River
1
Nevada 2 1 Drew
1 Calhoun
3
Miller
1 1
Bradley
2
Lafayette Columbia Union 2 Ashley
Chicot
Numbers above represent Revenue Offices in each county.
Over 46,000 transactions
processed in the first 5 months
Over $4.5 million processed
in payments
8

11. Secretary of State Online Disclosure Filing Suite
The Arkansas Secretary of State’s Office, in cooperation with the Arkansas Ethics
Commission, recently rolled out a new suite of online filing applications that allows
candidates, lobbyists, and Statement of Financial Interest filings to be entered and
completed online. Arkansas law requires each of these groups to file periodic
disclosures, and the new online solution provides filers an option to the old paper
based filing method and greatly enhances the search and filing experience.
In an effort to eliminate the need for multiple log-ins, the Secretary of State’s office
created a single entry point, or portal, for accessing all of their financial disclosure
reporting applications. The new portal has the custom look of the Secretary of State’s
Web site and utilizes Arkansas.gov’s single sign-on process. Each of the new
applications requires the user to create a new account, which provides the Secretary
of State with a process to have an original signature on file for those who want to file
electronically. Once their registration is approved via the administrator, the user is
emailed instructions for filing.
To help increase usability, each disclosure application was designed to follow the same
flow as the original paper filing process; however, the new online system provides a
superior level of convenience. For example, if a filer is entering a “contributor’s”
information in order to disclose a contribution, the system will automatically check to
see if this contributor has been entered previously, and if so it will pre-populate the
required fields, such as address, city, state and zip. The Candidate Contribution and
Expenditure online filing system also will automatically calculate the total contributions for
a contributor (by election type - primary, general, etc.) and display the total on the online
form. This allows the filer to quickly see if any contributor has contributed more than the
allowable limit.
The capability to file information online means the details of each filing can be stored in a
database. This is a much more efficient way to store data, and will allow any interested
citizen or researcher the ability to search on details previously unavailable. This opens up
all candidate, lobbyist and public official financial disclosure details to the broader public
and makes a critical portion of the election process more accessible.
This portal and suite of applications is easily accessible from the main Arkansas
Secretary of State’s official Web site or Arkansas.gov.
9

12. Over 45,000 disclosure filings are
available for public searching
Candidate Contribution and Expenditure Filings
Lobbyist Filings
Political Action Committee Filings
Statement of Financial Interest Filings
Effective January 1, 2010, new state law requires all lobbyist to file activity reports in
electronic format through the Internet, and all statement of Financial Interest filings to be
made available to the public at no charge via the Internet.
10

13. Commercial Driver Drug and Alcohol Testing Reporting Service
Arkansas is one of five states to pass legislation requiring a database of positive or
refused drug and alcohol test results for commercial drivers and is the only state to
require the employer to search the database prior to employment. This Department of
Finance and Administration application was developed at no cost to the citizens of
Arkansas and is a complete solution that provides interfaces for employers, medical
review officers, service providers and agency administration.
The objective of the Commercial Driver Alcohol and Drug Testing Results Database
was to solve an industry wide problem of commercial drivers gaining employment at
one company after previously testing positive on a drug or alcohol test at another
company. According to the American Trucking Association President, Bill Graves,
68,000 truck drivers in the U.S. out of 3.4 million people employed as truck drivers have
drug abuse problems. The application provides a user interface for employers, medical
review officers (MRO) and the Department of Finance and Administration, Office of Driver
Services (DFA) to search and report the positive and refused results of commercial
driver drug and alcohol tests as administrated under Federal Department of
Transportation rules.
Employers of commercial drivers can now make better hiring decisions and feel confident
that they are putting safe drivers in their vehicles and on the highways. This system is
a vast improvement over the current method of contacting all previous employers for
information that depends on the driver providing all previous employment details. Using
a central database, the application will catch a driver with a positive result as soon as
it occurs and will prevent a driver with a positive drug or alcohol result from going to
another company. This makes for safer roadways for all citizens and reduced liability for
employers. Employers can now hire safe drivers faster and save potential training costs
associated with recruiting and hiring a driver that later fails an alcohol or drug test.
11

14. Arkansas has
approximately
12,000 trucking
companies statewide
required to use
this system.
2008 Stats
8,000 Employer Searches
364 drivers with positive test
results reported to database
Increasing safety on the road
Employers of commercial truck drivers are required to comply with the
drug and alcohol testing provisions under the Federal Motor Carrier
Safety Regulations as in effect on January 1, 2007.
12

15. Inmate Trust Account and Pre-Paid Phone Deposits
The Arkansas Department of Correction has enhanced the online inmate deposit
service to now include pre-pay phone deposits. Deposits can be made online via
Arkansas.gov’s fast, easy, and secure payment system, which is available through
the state’s official Web site at www.Arkansas.gov. Deposits can also be made by
phone using the Interactive Voice Response (IVR) system at 1-866-250-7697.
The online deposit service has been available since 2005 and has received more than
174,000 payments since its introduction. The ability to apply deposits to an inmate’s
prepaid phone account is the latest addition to this suite of services.
This new option will allow inmates the opportunity to call the ones they love at more
affordable rates. Friends and family can easily deposit money into an inmate’s prepaid
phone account by simply depositing these funds electronically from Visa, MasterCard,
or Discover credit cards. Payments are processed immediately through INA’s secure
payment system and available within a business day for use.
“We were one of the first state correction agencies to offer friends and families the
option to make online deposits to inmate trust accounts, and are especially pleased
that it has reduced our administrative overhead as well as the cost to friends and
families of inmates when compared to other for profit services available,” said
Sheila Sharp, Assistant Director of Administrative Service for the ADC.
The Inmate Deposit Service was created at no cost to taxpayers in partnership with the
Information Network of Arkansas.
13

16. Over 174,000 online deposits
13,000 inmates in Arkansas
2008 - over 62,000 web transactions
and over 9,800 phone transactions
14

17. FBI Background Checks and Civil Fingerprint Harvesting
Arkansas is a limited criminal history state and does not provide open records. In the
2007 legislative session, new legislation was passed to allow 3rd parties and service
providers, with the consent of the subject, to access the Criminal Background Check
(CBC) system. The Information Network of Arkansas worked with the Arkansas State
Police (ASP) to enhance the existing CBC System to electronically deliver FBI fingerprint
results to requesters. A second component of this project was to integrate the system
with Civil Fingerprint Harvesters1 to offer electronic fingerprint collection sites in Arkansas.
The enhanced Criminal Background Check system allows authorized requesters to
submit their request for the state check and the FBI fingerprint check at the same time.
Once the request has been submitted, applicants will be directed to a Civil Harvester in
their area to have their fingerprints captured electronically. Users of this service includes
professional licensing boards and applicants, adoption agencies, childcare organizations,
schools districts, security guards & private investigation agencies as well as any organi-
zation that is authorized by the FBI to run fingerprint based background checks.
The fingerprints gathered from the harvesting companies are submitted electronically to
the Arkansas State Police AFIS (Automated Fingerprint Identification System) system
and then forwarded electronically to the FBI for processing. Typically within 2 business
days, the results are then delivered electronically to the requesting parties through the
Criminal Background Check system. This system will enable users to get fingerprints
processed more quickly and efficiently with less wait time. Prior to this new service,
it could take 6-8 weeks to process a paper fingerprint card. With Electronic Civil
Harvesting, the results are returned to the requesting entity within days, resulting in a
safer working environment for the citizens of Arkansas.
1
Civil Harvesting: Process of electronically collecting civil applicant fingerprints and electronically
submitting them to the FBI
15

18. Over 140,000 criminal background
searches performed each year.
State and Federal Background Checks
from One System
Faster Results
Safer Working environments
Electronic Fingerprint Scanning
16

19. INA by the Numbers
42.4 million page visits
3.3 million transactions
$108 million processed through portal
$744 million in sales and use tax and withholding tax
568 online services developed and supported
235 state and local partners
22 new Web sites in 2008
4783 state agency users supported
142,423 arstatejobs.com users supported
17

20. INA by the Numbers continued
61 new Services in 2008
40 agency services
21 county services
22 value-added services; limited access by statute, requiring
authentication subscriptions with monthly billing
5487 subscriber accounts with monthly billing
30,000 help desk phone calls in 2008
3372 live help chats in 2008
6464 Web site and application change requests in 2008
3 tiered support team
18

21. Security
Information and Payment Processing Security
The Information Network of Arkansas takes its responsibility as the state board providing
e-government services in Arkansas very seriously. INA recognizes that not only should
there be a focus on the government more efficiently conducting its business, but also on
the citizens being assured that all possible efforts are being made to ensure that their
information is used solely for the purposes they intended.
Portal Security Information
Employees, project requirements, development practices and infrastructure hosting
services must meet rigorous security standards to protect our state and local government
partners. A security review is required and conducted on all new and modified software
code before being released to the public and adheres to strict privacy guidelines.
Payment Security
As the payment processor for the State of Arkansas, INA complies with the Payment
Card Industry/Data Security Standard (PCI/DSS). PCI/DSS contains more than 60
specific requirements for ensuring the integrity and confidentiality of payment information
submitted. INA conducts a full re-assessment of its compliance with PCI/DSS annually
and receives quarterly scans from an approved scanning vendor. During 2008,
INA securely processed over 775,000 payments for the State of Arkansas. These
transactions accounted for over $840 million through the portal’s payment processor.
In addition to compliance with PCI/DSS, INA holds additional security certifications. The
INA partnership with Arkansas State Police and the Arkansas Crime Information Center
mandates that INA comply with the FBI’s Criminal Justice Information
Services (CJIS) security policy. INA also undergoes an enterprise-wide security
assessment as part of the Verizon/CyberTrust Security Management Program (SMP).
In recognition of all of its ongoing achievements and innovation in security, INA received
the 2008 Excellence Award for “Innovation in protecting the privacy and integrity of citizen
information” from the National Electronic Commerce Coordinating Council.
National Electronic Commerce Coordinating Council
2008 Excellence Award Winner – “Innovation in protecting the privacy and
integrity of citizen information”
The Arkansas.gov State Portal and Payment Processor Security Initiative
19

22. Awards Recognition 2006 continued
Center for Digital Government
2008 Achievement Award
Center for Digital Government Honorable Mention
Best of Web Finalist IT Budget Planning System
National Electronic Commerce Center for Digital Government
Coordinating Council Digital States Survey
6th Place State of Arkansas
First Place - Innovation in protecting the
privacy and integrity of citizen 2005
information - The Arkansas.gov State Center for Digital Government
Portal and Payment Processor Security Achievement Award
Initiative. 3rd Place Inmate Banking Deposit Service
First Place – Innovation in the use of Brown University State eGov Rankings
social networking to enhance citizen 11th Place
involvement in government Governor
Mike Beebe – News Room and Web
site. 2004
Center for Digital Government
Center for Digital Government Digital State Survey
Digital States Survey 9th Place State of Arkansas
12th Place State of Arkansas
International Association of
Corporate Administrators
2007 Merit Award – Secretary of State’s
Center for Digital Government Leadership in the New Millennium
Best of Web Finalist
Digital Government Achievement Award 2003
Winner: Franchise Tax Suite Center for Digital Government
Best of the Web
2006 5th Place Arkansas.gov State Portal
Center for Digital Government
Best of the Web eGov Institute
5th Place Arkansas.gov State Portal Pioneer Award - Arkansas Administrative
Statewide Information System
20

23. 2008 New Services/Web Sites
Agency Service
Accountancy, Board of Public Online license renewals
Attorney General Be Street Smart Web site
AUTIS 2008 Golf Tournament Registration
Bar Association, Arkansas CLE Class Registration (Enterprise)
Bar Association, Arkansas Fall Legal CLE Registration
Bar Association, Arkansas Social Security CLE Registration
Carroll County Online Property Tax Payments Suite
(Online, Telephone, Counter)
Community Correction, Department of Web site
Correction, Department of Inmate Banking PrePay Phone Deposits
Correction, Department of Arkansas Escape Alert System
Correction, Department of ADC Board Secure Web site Section
Education, Department of Teacher Assessment System Praxis
Education, Department of Teacher Licensure Renewals
Examiners of Alcoholism and Drug Abuse Web site
Counselors, State Board of
Finance and Administration, Department of Agency Planned Response Web site & Service
Finance and Administration, Department of Child Support YouTube Channel
(Child Support Enforcement)
Finance and Administration, Department of Commercial Driver Alcohol & Drug Testing
Finance and Administration, Department of Batch Commercial Driver Watch
Finance and Administration, Department of W2 file format verification
Finance and Administration, Department of Withholding Tax System
Finance and Administration, Department of Revenue Office OTC GovPay
Governor’s Office Online Services Savings Calculator
Governor’s Office Keep it Natural Arkansas Web site
Governor’s Office YouTube Channel
Governor’s Office News room
Governor’s Office Flag Staff Utility
Governor’s Office First Lady’s Web site
Governor’s Office Task Force for the 21st Century Web site
Governor’s Office Web site
Health and Human Services, Arkansas Infant Hearing Web site Redesign
Department of (Spanish)
Health, Arkansas Department of ConnectCare Change my Doctor (Spanish)
Health, Arkansas Department of Newborn Screening Web site
Health, Arkansas Department of Infant Hearing Web site Redesign
21

24. Agency Service
Higher Education, Department of YouTube Channel
Higher Education, Department of Web site
Independence County Property Tax Payments Suite
(Online, Telephone, Counter)
Jackson County Online Hot Check Payments
Johnson County Online Property Tax Payments
Johnson County OTC Property Tax Payments
Lafayette County Online Property Tax Payments Suite
(online, Counter)
Little River County Property Tax Payments (added
Counter and Telephone)
Little Rock Workforce Investment Board Web site Hosting
Minority Health Commission Web site
Municipal League, Arkansas Legal FAQ Page
Natural Resources Commission, Arkansas Web site Hosting
Ouachita County Online Property Tax Payments Suite
(Online, Telephone, Counter)
Private Career Education, Arkansas State Board of Transcript Request
Science and Technology Authority, Arkansas SMART Web site & application
Science and Technology Authority, Arkansas EPSCORE Web site
Secretary of State Young Voters Program
Secretary of State Lobbyist Online Reporting System
Secretary of State Statement of Financial
Interest Online Reporting
Secretary of State Company Change of Address Form
Secretary of State Electoral College Video Stream
Secretary of State Holiday Web site
Secretary of State Election Night Reporting System
Secretary of State YouTube Channel
Secretary of State Single Sign On Portal
State Police, Arkansas Morgan Nick online reporting application
State Police, Arkansas Trooper Recruitment Service
Student Loan Authority ASLA Financials Web site
Student Loan Authority Backpack Scholarship Search
White County Property Tax Payments Suite (Online,
Telephone, Counter)
22

25. Top eGovernment Services
As one of the leading eGovernment States, Arkansas has implemented over 560 on-
line eGovernment services for Government-to-Business, Government-to-Citizen, and
Government-to-Government functions since 1997. Below are a few of the top services.
Visit www.Arkansas.gov for a complete listing.
eBusiness Services
Drug and Alcohol Test Reporting Professional License Renewals
Criminal Background Checks Service State Vendor Registration and Bid
Business Entity Searches and Filings – proposal List
1st state Supreme Court Opinion and Appeals
Uniform Commercial Code UCC Docket Search
Searches & Filings Workers Compensation Claim Search
Business Tax Filings
Sales and Use Tax Filing eDemocracy
Withholding Tax Candidate Information Search
Franchise Tax Filing Campaign Finance Disclosure
Motor Fuel Tax Filing Reports Search
Streamline Sales Tax Filing Election Night Returns Reporting
and Results
Unemployment Insurance
Tax Filing School Mock Elections
Attorney General Opinions Search Voter Registration
Child Support Employer Payments Voter View – Voter Registration,
Polling Place Search
Commercial Vehicle Driver Watch
Legislator Search
Employer New Hire Reporting
ERP Accounting and
Procurement Forms eAgency Services
Food Permit Renewals IT Budget Planning System
GIS-GeoStor State Vehicle Reporting and
Safety Systems
Motor Vehicle Driver Records
Income Tax Set-off Reporting
Motor Vehicle Title, Registration, and
Lien Search Agency Surplus Disposal System
23

26. Top eGovernment Services continued
eCitizen Services
Arkansas State Jobs System – 1st state Inmate Search & Banking Service
AS-IS School Information Site – Legislative Bill Tracking and
School Report Cards – 1st state Code Search
Car Tag/Registration Renewals NaturallyArkansas.org – Agricultural
Personalized License Plate Search Products Farm Stands Search
Charities Search Professional License Searches
Child Care Providers Search – 1st state Public Library Search
Child Support Payments Sex Offender Registry Search
Citizen Alert System State Library Card Catalog Search
City Business Licensing State Parks Directory
City Traffic and Court State Police Accident Records
Ticket Payments State Surplus Auction
County Court Records Unclaimed Property Search,
County Property Tax Payments Treasure Hunt
Education Department Director’s Vital Records
Memos – 1st state Volunteer Registration Portal
eSources – DHHS Community
Providers Search
Forestry Commission Seedling Sales
Game and Fish Licenses, Permits &
Game Check
Game Check Online System
Capitol Dispatch – Chat, Threaded
Discussion, eNewsletter, Blog
Governors Online Chat –– 1st state
Governors Newsroom
Healthy Arkansas Searches – Trails,
Restaurants, Community Resources,
Healthy Baby
Higher Education Scholarship
Applications
24

27. eGovernment Glossary
Application - A service that allows users to interact electronically with government.
Blog - A Web site that provides commentary or news on a particular subject and often
combines text, images and links to other blogs and Web sites. Many blogs also feature
an interactive format that allows readers to leave comments.
Content Management System (CMS) - A system that allows users to build and manage
Web sites without requiring technical knowledge or complex software programs.
Constituent – Citizens, businesses, and government employees who use INA’s online
services.
Database - A database is a structured collection of records or data that is stored in a
computer system. Security can be enforced through access control, auditing, and
encryption.
eGovernment – A platform for delivering government services via the Internet, telephone,
mobile and over-the-counter methods.
Encryption - Encryption is the process of transforming information using an algorithm
to make it unreadable to anyone except those possessing special knowledge, usually
referred to as a key. Encryption can be used to protect data in transit, for example data
being transferred via networks, or to protect data “at rest”, such as files on computers
and storage devices.
Interactive Voice Response - IVR allows customers to access a service via a telephone
touchtone keypad or by speech recognition. IVR systems can respond with pre-recorded
or dynamically generated options to further direct users on how to proceed. Services and
secure payments and be completed using an IVR solution.
Mobile Application/Site – A mobile application or Web site is designed to run on a
handheld device such as a personal digital assistant (PDAs), smart phone or cell phone.
It is typically a scaled down version of an existing application or Web site.
Over-the-Counter – When government offices use card-swipe technology to accept
Credit card payments that are processed through INA’s secure payment-processing
solution.
Partner – A state, county, or city government that works in cooperation with INA to deliver
information and services electronically.
25

28. eGovernment Glossary continued
Payment Card Industry/Data Security Standard – Often referred to as PCI/DSS, the
Payment Card Industry Data Security Standard is a worldwide information security
standard assembled by the Payment Card Industry Security Standards Council. The
standard was created to help organizations that process card payments prevent credit
card fraud through increased controls around data and its exposure to compromise.
Portal – A central Web site through which a wide range of government services can be
accessed.
Self-Funded Model – This business model allows government to offer eGovernment
services without using upfront taxpayer funds. Arkansas uses a proven self-funded
business model that applies a modest fee to a handful of online services. This has
funded the development of more than 400 free services for the state.
Social Networking – Web sites in which Internet users can create profiles and build
personal networks to connect to other users.
Subscription – A feature that allows high-volume users of eGovernment services to
access value-added portal applications with a secure login and password.
Transaction – An end-to-end process in which information is transferred electronically
between government and a constituent.
Usability – The combination of content, technology, functionality, navigation, and
information architecture that allows users to quickly and easily accomplish what they
are trying to do on a Web site.
Web 2.0 – An emerging trend in Web development that encourages creativity,
collaboration, and two-way communication between Internet users by effectively
implementing wikis, blogs, Web, video, podcast, RSS feeds, and other social
networking technologies.
Web Video – Digital video clips that can be posted, downloaded and linked to on the
Internet. Government agencies are now making use of Web video clips as a new
opportunity to get their messages out to a larger audience.
Wiki – Collaborative Web sites that allows users to create, edit, and link content together
to offer robust online information sources.
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30. Information Network of Arkansas
425 West Capitol, Metropolitan Tower, Suite 1620
Little Rock, AR 72201
Phone: (501) 324-8900
Email: info@ark.org
Photo courtesy of Secretary of State Charlie Daniels