Is your business poised for long-term growth? Which engineers are under-performing? Are you meeting all of your SLA commitments? How do you know if your services are priced correctly? Who is your most profitable client? Understand your business. ===================================================== For more information about Autotask: Integrated Computer Systems, Inc. 3/F Limketkai Bldg., ortigas Ave., Greenhills, San Juan City 1502 Philippines Tel: (+63 2) 744 3000 • 727 3801 Fax: (+63 2) 721 4502 • 621 9464 Email: info@ics.com.ph Website: http://www.ics.com.ph

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Autotask PERFORMANCE DASHBOARDS with Analytics
SEE YOUR TRENDS.
SET YOUR TARGETS.
TAKE CONTROL.
Autotask Performance Dashboards is a business intelligence tool that gives you instant insight into the critical business
data, metrics and trends that affect your service delivery and sales opportunities. Every ticket, SLA, customer, potential
customer, sales opportunity and quote are stored in your Autotask database. Performance Dashboards automatically
aggregate the information you need and present it in a portfolio of trending charts to help you make better, fact-based
decisions about your business and your operations.
“These dashboards provide us valuable insights that will undoubtedly lead to improved service
delivery, through better capacity management, leading to happier clients and stronger profits.”
– Daniel D. Moshe, CEO, Tech Guru
REAL SERVICE INTELLIGENCE
VISIBILITY & ACCOUNTABILITY
Each Performance Dashboard brings together thousands
of key data points for one specific area of your business,
making it easy to analyze your business trends,
challenge points and successes, and make adjustments
to improve your efficiency and effectiveness.
You respect what you inspect, and Autotask’s
Performance Dashboards provide actionable insight into
dozens of key processes, workflows and staff utilization
metrics and make it easy for you to understand the
impact of the time, resources and energy you invest.
50+ PRE-CONFIGURED CHARTS
INTUITIVE EXPLORATION
Each Performance Dashboard comes pre-configured
with a portfolio of more than 50 customizable charts,
graphs and tables specifically chosen to drive business
insights and drill into the metrics that matter most to
your business.
Powerful, intuitive and flexible slicers, sliders and
controls let you easily filter, manipulate and update your
data views in real time to help you see and understand
what is happening in your business at a granular level.

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INSTANT ACCESS TO YOUR OWN BIG DATA
Performance Dashboards combine Autotask’s reliable cloud data service and the unique power of Microsoft’s Business
Intelligence Platform - including Excel, SQL Server, Sharepoint and PowerPoint - to provide a powerful, portable and
familiar way to access, interact with and use your own big data in ways you never thought possible before.
Easy to set up. Easy to use. Simply enter your credentials and go. Your data typically refreshes in less than a minute and
automatically updates all of your charts, graphs and tables in real time.
FOCUS ON THE METRICS THAT MATTER
SERVICE PERFORMANCE DASHBOARDS
Analyze service delivery workflow data and trends from
start to finish. Is your backlog growing or shrinking?
Which days and times are you most likely to miss first
response SLAs? How do your clients feel about your
services? Knowing the answers will help you improve
staff utilization and management, adjust billing rates
and optimize your procedures and processes.
SALES & OPPORTUNITY PERFORMANCE DASHBOARDS
Can you accurately predict your revenue stream next week?
Next month? Next quarter? Without real-time visibility into
your sales pipeline it is impossible to scale your operations
to meet your clients needs. The Sales & Opportunity
Dashboard gives you access to all the sales trend and
success data you need to know at a glance what new
business is likely to close - and what is at risk.
Top 5 Services Metrics that Matter
Top 5 Sales Metrics that Matter
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2.
3.
4.
5.
1.
2.
3.
4.
5.
Opening Ticket Balances
Backlog Over 30 Days
Tickets Opened
Tickets Completed
Tickets Added to Backlog
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