Getting your web site visitors to buy
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You have invested in your web site but visitors just skip on - what can you do?
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Getting your web site visitors to buy
- 1. Introducing Web-Chat.Me Engaging your website visitors before they wander off to your competitor
- 2. What is Web-Chat all about? Web Chat/Live Chat allows users to communicate by text in real-time on the pages of a website Large businesses now use Web-Chat very successfully indeed
- 3. Why do we need web-chat? More sophisticated and demanding consumers. Demand for speed and simplicity in every interaction. Waiting or making effort is not acceptable any more. Web-chat is proven to be a great sales and service tool. "Early engagement wins sales"
- 4. LivePerson is the world's leading provider of communication solutions for online sales, marketing and customer service – connecting businesses with their website visitors. Web-Chat.me offers a fully managed live Web Chat solution 365 days a year, 18 hours a day from six in the morning to midnight and for a fixed low monthly cost. Our concept is a simple one, ‘Early engagement wins customers’ If you can engage with people as soon as they visit your web site they are far more likely to turn into a client.
- 5. Help your website visitors and thus capture details of potential customers for you in real-time. Help, point and direct customers to to your relevant personnel or contact number to assist them. Answer general questions and queries. Promote and inform visitors on your web site of any new incentive. Increase the average order value of the sale. Web-Chat.me will offer you a cost effective real-time live agent solution that will: If you don’t start chatting with your customers it’s certain your competitors will.
- 6. Instant Customer Feedback We can also provide content and peel boxes for instant offers.
- 7. Is it as expensive as it sounds?
- 8. Web Chat Increases Sales Web Chat Gives You An Edge Over Your Competition Web Chat Taps into Customer Pain Points Web Chat Cuts Down On Expenses So to summarise .......... If you start now you can have web-chat working for you in just 72 hrs
- 9. This is new and so, it is extremely unlikely that your competitors have it yet but that will not last long. Be one step ahead this time and start Web-Chat.Me today, the process is simple.
Editor's Notes
- Hello Thank you for joining me on this presentation, can you hear me ok and see the first screen? INTRODUCTION TO YOU AND WEB-CHAT.ME This is a brief presentation to show you how you can quickly and easily implement a powerful yet low cost tool to improve the returns from your website investment. Web-Chat.Me provides you with a tool for your web site that works on your behalf gaining more sales leads, improving customer service or dealing with questions. In fact, there are many, many uses for this tool and is perhaps one of the most economical sales techniques around. It is unique in delivering a contact centre solution like BT and Sky use but without the huge cost because we provide the agents, the software and we host it but it is shared amongst many customers making it easily affordable and remarkably efficient.
- Web Chat/Live Chat is a system that allows users to communicate by text in real-time on the pages of a website It is only in recent years that large corporations have identified Web Chat as a highly effective customer engagement tool on their websites even though Web Chat has been available for over a decade Web-Chat.Me have taken this to a whole new level by making it possible for smaller companies to compete.
- As online shopping continues its rapid growth, consumers are becoming more sophisticated and demanding. Customers increasingly want an experience that has speed and simplicity in every interaction. They are no longer willing to wait for an action and they are not prepared to resolve a problem themselves. Web Chat plays a critical role in addressing these issues. With BT the results speak for themselves. Only around 2.0% of BT’s customers are engaged via chat, but these web chats account for around 23% of total sales. 80% of those sales would not have happened without the web chat.
- We use the industry leading LIVEPERSON technology, the same as the likes of Microsoft and Oracle. This is highly secure and reliable with over 99.9% server uptime. This reliability, together with our staff attending your site for you 18hrs a day, every single day of the year, carefully protects your brand. Which, by the way, is a great reason for choosing this approach rather than trying to do it for yourself. Having unattended web-chat is known to be worse than not having it at all!
- By having an assistant on your web site ready to engage with your visitors, there are real opportunities to enhance the return from your web site. It can be as simple as helping a visitor to understand that you can supply exactly what they are looking for but there are countless others such as: We can make offers to help close the sale and Increase the average order value of the sale by providing an opportunity for "upselling" at point of sale. We can gather details for one of your staff to contact them We can relay messages when your office is unattended, removing the frustration of not being able to get in touch We can act as a web site guide to enhance the visitors experience And many, many more opportunities By answering general questions and queries which may arise on a day to day basis we get to know the answer to 95% of these questions after just two weeks on your site and those questions that we can't answer presents a great opportunity to capture the lead. "That is a great question Mr Visitor and I am afraid I don't know the answer. I do know someone who does though and if you would let me have your email address or phone number I will get them to contact you ASAP. Which is best, phone or email?"
- At the end of each Web-chat engagement, we offer an opportunity to feedback to us their comments and views. This can be about the web-Chat or your website or anything else that you want to address, giving you instant feedback. We also provide peelers or banners that go still further in winning the attention of your site visitors. They are a highly effective marketing tool to give you the ability to get offers and promotions out on your website very quickly Content can be changed within 48 hours so they are ideal for promotions, incentives, voucher codes etc.
- Well, we guess that you would pay one of your people at least £8 or $12 per hour to answer questions by phone or email. They will probably be there during office hours and maybe that is not when your prospect wants an answer anyway. Alternatively you can use us from only £8.33* or $12.50 per day. We are there, working for you, 18 hours a day and seven days a week. Great for those who want an answer at 11 at night. Or at weekend. Or on Christmas Day. Or any other time when your people are just too busy! We will also be making it easier for your website visitors to get answers so giving you a significant edge over your competitors.
- Web Chat Increases Sales - It is generally accepted that the introduction of Web Chat increase both lead acquisition and sales on your site. Web Chat Gives You An Edge Over Your Competition - Live chat is a key feature that websites must have in order to be competitive Web Chat Taps into Customer Pain Points -A Customer’s frustration or need that has to be filled is called a pain point. You can turn these pain points in to profit with Web Chat Web Chat Cuts Down On Expenses - Live chat has consistently demonstrated that it can save both time and money by reducing contact centre costs and lowering interaction costs therefore reducing staffing costs
- This is new in the UK as far as we are aware we remain unique in offering hosted web chat providing you with a web contact centre specifically to make your web site more productive in terms of sales or customer service. You might have noticed when using the website yourself that web chat is being introduced into many, many sites now. This is usually where big companies have a contact centre that they are able to leverage or they are attempting to utilise staff part time along with their other activities. If you want to make sure that you benefit from this interest as well, then we can get it all set up in just 72 hrs. We are confident in its success so we don't demand long term contracts, it is simply a month a time. There is a simple one off set charge which also enables you to make changes any time after that without any further charge whatsoever, every week, every month or every day if you like. After that there is only a small service charge from £8.33 per day according to the level of traffic hitting your website.
- In order to get started I just need a few pieces of information about you and your business and then we can get started. There is nothing for you pay at this point, we will gather some information from you and then send an invoice. This can be being processed whilst we get to work on the design and set up and as soon as you are completely happy we start sending you the completed work for your consideration. Even then, it will not actually go live on your website using the first month of service until you have tested just as much as you like. Does that sound ok to you?