5. SWOT
•High competition from
Mobily & STC
•Security threats from
hackers
•Delay from WIPRO will
make us lose customers
•Leads will come from PNU
& Wipro
•Partnership with well s
software companies such
as, SAP, Microsoft CRM
sales force
•Reseller vendors
•Lacking Market awareness
•Capability comparing with
STC & Mobily
•Tire 3 DC
•Wipro technical support
•High security infrastructure
CCTV & Physical security
•After sale support – technical
• PNU, Maksab & Wipro three
strong partners
•Gov trust in PNU Gov DC
S W
TO
6. Services
Immediate offerings Future Services
.
Immediate offerings
• Caged Collocation
• Shared Collocation
• Secured Collocation
• Standard Collocation
• Cloud , Virtualization
o High availability
o Fault Tolerance
o Load Balancing
o PAAS & SAAS (ERP, CRM,
Sales force, Email etc.)
7. Services
Shared co-location
Clients with requiring less
rackspace with small number of
servers, Shared colocation will be
a good plan. understanding that
upgrade options are available to
handle growth. Your business can
readily expand to a quarter, half,
full rack or a partial to a full cage.
Secured Co-location
Secured colocation solution by
addressing data security at
high level of your colocation.
Using advance NGFW, IPS and
DDoS Protection to secure
network infrastructure, we take
data protection very seriously.
8. Services
• Standard Co-location
Standard and Ready racks help
organization for housing of
equipment and or services within
a dedicated ready rack space;
Affordable and Advanced
Infrastructure Technology ready.
9. SLA
PremiumAdvancedStandardFeatures
Lockable cabinets
Cages
Lockable cabinets Lockable cabinetsSpace
AC redundant power
DC is case-by-case basis
AC with UPS
DC
AC or DC powerPower
24x7 manned security
Surveillance cameras
Card access
Lock and key
Card access
Surveillance camera
capability
Lock and key
Limited surveillance
camera capability
Limited card access
Physical Security
Regular reporting Reporting on Demand Reporting on demandReporting
24x7
Escorted access during
weekday business hours
Access provided based on
emergency needs
Customer Access
24x7 staffing
On-site support during
week days business hours
Support provided bases
on emergency needs
On-Site Support (Hands and
Eyes)
10. Un-caged rack Caged Rack
One rack 2sqm 3sqm
Power Require 3 Kw/ Rack 3 Kw/ Rack
Setup charges 4500 SAR /rack 4500 SAR /rack
Cost additional space 2,800 SAR Basic Co-loc
Cost additional power 400 SAR/ Kw/rack 400 SAR/ Kw/rack
2,800 SR- monthly 3,250 SR- monthly
11. Prices
Advanced co-location Half Cabinet Full Cabinet
Cabinet space 20 U 40 U
Connectivity 10mb 20mb
Public IP 5 usable Ips(subnet) 5 usable Ips(subnet)
NR- VLANs implementable One One
NR- of SSL VPN license One One
NR- redundant power cables provided(
16/32/60amp)
One One
Max power consumption 1.5 Kw 3 Kw
Max Heat dissipation allowed 10,000 BTU/ HR 20,000 BTU/HR
DNS hosting policy Update provided 1 Update/ Month 1 Update/ Month
Data center access card One One
Set up cost 3,220 SR 6,750 SR
SLA type Standard Standard
3,250 SR 6,750 SR
12. Prices
Co-location Unit Unit 1 Unit 2
Cabinet space 1 U 2 U
Connectivity 50 mb 100 mb
Public IP 1 usable IPs(subnet 30) 1 usable IPs(subnet 30)
NR- VLANs implementable One One
NR- of SSL VPN license One One
NR- redundant power cables provided(
16/32/60amp)
One One
Network Portal provided Two Two
Max power consumption 0.15 Kw 0.3 Kw
Max Heat dissipation allowed 2,000 BTU/ HR 4,000 BTU/HR
DNS hosting policy Update provided 1 Update/ Month 1 Update/ Month
Data center access cards One One
420 SR 520 SR
22. Operation cycle after receive
PO
Process flow
Feedback
loops
Process flow
Handing over project
Project
Preparation
Presale
Implementation
Planning
Project Start-up
Project
Execution
Project
Sustainability
Prospect
Sales lead
28. Service revenue per product
30%
25%
30%
15%
100%
Share co-loc
Standard co-loc
secure co-loc
caged co-loc
29. Governance
Return to bench for repair Dispatch Support Hub & Spoke Support Dedicated Campus Support
Service Desk Remote Desktop Support
Partner Management Warehouse / Logistics Support
End User Delivery Model
Editor's Notes
Typical Service Delivery Model:
Depending on criticality of the site to business, number of end users & equipments, distance from core location / depot / store, a site could be categorized as follows:
Campus : Dedicated Onsite technicians.
Hub & Spoke: Designated sites would be identified as Hub and the technicians would travel to Spoke sites when required for support.
Return to bench: This is for remote / few user sites. The faulty equipment is shipped / carried to the nearest Service Center location and shipped back after repair.
Dispatch: Where the technicians are dispatched when there is an Onsite incident reported.
Service Desk and Remote Deskside Support ensure higher FCR and is in integral part of Wipro’s solution.
Wipro has common partner-operated service centers / repair desks in various geographies or such service centers / repair desk could be established at specified campus sites of the customer.
