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The Way We Work
What does DevOps Culture mean for engineers?
@dwmkerr
Dave Kerr
McKinsey & Company
Who am I?
@dwmkerr
I am a technology consultant.
@dwmkerr
What am I going to talk about?
@dwmkerr
DevOps & Culture
…and why does this matter to me?
@dwmkerr
What’s the problem that DevOps is
trying to solve?
@dwmkerr
Situation
We’ve got better at building and we make more changes
@dwmkerr
“Bridge Builder”, 2000, Alex Austin
@dwmkerr
Classical
Architecture & Engineering
Static requirements
Well known strategies
Plan well – change is expensive
Detailed Roadmap
Effective management & planning
@dwmkerr
“Sim City 2000”, Maxis
@dwmkerr
Dynamic requirements
Test and learn
Be flexible – change is inevitable
Progressive Refinement
Effective engineering & change
control
Evolutionary
Architecture & Engineering
@dwmkerr
Dynamic requirements
Test and learn
Be flexible – change is inevitable
Progressive Refinement
Effective engineering & change
control
Classical
Architecture & Engineering
Evolutionary
Architecture & Engineering
Static requirements
Well known strategies
Plan well – change is expensive
Detailed Roadmap
Effective management & planning
@dwmkerr
Complicated Complex
@dwmkerr
To deal with complexity, we need
make changes.
(and we’ve got good at doing that!)
@dwmkerr
Build Faster
@dwmkerr
Build Faster
Set Higher
Expectations
Set Higher
Demands
@dwmkerr
Build Faster
Set Higher
Expectations
Set Higher
Demands
@dwmkerr
Situation
We’ve got better at building and we make more changes
@dwmkerr
Situation Complication
In many organisations, change causes conflict
@dwmkerr
Development
Responsible for building
new products and services
Assigned to build things
@dwmkerr
Operations
Responsible for maintaining
existing products and services
Assigned to maintain stability
@dwmkerr
Development
Responsible for building
new products and services
Assigned to build things
Operations
Responsible for maintaining
existing products and services
Assigned to maintain stability
@dwmkerr
Change is the casus belli for a
secret war in many organisations
@dwmkerr
Release
Feature
@dwmkerr
Release
Feature
Feature
Breaks
@dwmkerr
Release
Feature
Feature
Breaks
Release
Feature –
Another
Break
@dwmkerr
Release
Feature
Feature
Breaks
Release
Feature –
Another
Break
New
Processes
@dwmkerr
Release
Feature
Feature
Breaks
Release
Feature –
Another
Break
New
Processes
Processes
Skipped
@dwmkerr
Release
Feature
Feature
Breaks
Release
Feature –
Another
Break
New
Processes
Processes
Skipped
Systems
Locked Down
@dwmkerr
Release
Feature
Feature
Breaks
Release
Feature –
Another
Break
New
Processes
Processes
Skipped
Systems
Locked Down
Late
Feature
@dwmkerr
Release
Feature
Feature
Breaks
Release
Feature –
Another
Break
New
Processes
Processes
Skipped
Systems
Locked Down
Late
Feature
Business
Attack
@dwmkerr
Release
Feature
Feature
Breaks
Release
Feature –
Another
Break
New
Processes
Processes
Skipped
Systems
Locked Down
Late
Feature
Business
Attack
Feature
Breaks
@dwmkerr
Situation Complication
In many organisations, change causes conflict
@dwmkerr
Situation Complication Resolution
DevOps - a shared responsibility to manage change
@dwmkerr
Development Operations
Responsible for building
new products and services
Assigned to build things
Responsible for maintaining
existing products and services
Assigned to maintain stability
@dwmkerr
DevOps
Responsible for building and
maintaining new products and services
Assigned to build and maintain
robust and resilient things
@dwmkerr
So why should we care?
@dwmkerr
Situation Complication
In many organisations, change causes conflict
@dwmkerr
Conflict…
Politics…
Bureaucracy…
Intransigence…
@dwmkerr
…is boring. Show me the code!
Conflict…
Politics…
Bureaucracy…
Intransigence…
@dwmkerr
DevOps Culture for Engineers
…because engineers can make these changes happen!
@dwmkerr
Learn about DevOps
So that you can be an agent for change…
@dwmkerr
@dwmkerr
Share your knowledge
And be ready to learn…
@dwmkerr
Programming
Scripting
APM
Log Management
Containers
Container Orchestration
Dependency
Management
Versioning
Database Querying
Database Admin
Rack & Stack
Physical
Infrastructure
Data Centre
Management
Infrastructure-As-Code
Immutable Infrastructure
SSL
Secret Management
TCP/IP
HTTP
DNS
Networking
VPN
Automated Testing
Static Analysis
Functional
Patterns
Platforms
Languages
Mobile
Browser
Fat Clients
Documentation
CI/CD
@dwmkerr
Automation
Artifact
Management
12-factorCode Quality
TDD Virtualisation
Linux
Sys Admin
Backup & Restore
Programming
Scripting
APM
Log Management
Containers
Container Orchestration
Dependency
Management
Versioning
Database Querying
Database Admin
Rack & Stack
Physical
Infrastructure
Data Centre
Management
Infrastructure-As-Code
Immutable Infrastructure
SSL
Secret Management
TCP/IP
HTTP
DNS
Networking
VPN
Automated Testing
Static Analysis
Functional
Patterns
Platforms
Languages
Mobile
Browser
Fat Clients
Documentation
CI/CD
@dwmkerr
Automation
Artifact
Management
12-factorCode Quality
TDD Virtualisation
Linux
Sys Admin
Backup & Restore
Empathise
Because people have different challenges, and
devops is a cultural transformation…
@dwmkerr
Fight for institutional learning
Healthy organistions invest heavily in learning
@dwmkerr
Online Courses
Certification
Brown Bags
Meetups
Conferences
Tech Blogging
Hackathons
Competitions
Spikes & POCs
Self-Study
Hobby Projects
Open Source
@dwmkerr
Fight for institutional learning
Because everyone has a lot to learn, and in tech if you are not
learning then you are moving backwards
@dwmkerr
Fight Toil
You should be the first to automate
@dwmkerr
@dwmkerr
Copyright Randall Munroe, XKCD #1205 “Is it worth the time?”
https://xkcd.com/1205/
Create observable systems
Always think about monitoring, logging, analytics – and consider the
‘human process’
@dwmkerr
Elevate this discussion
Make this topic important
@dwmkerr
Thanks!
@dwmkerr dwmkerr.com github.com/dwmkerr linkedin.com/in/dwmkerr

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What does devops culture mean for engineers

Editor's Notes

  1. 5m mark: Serving clients across the world, deploying in airports, writing code.
  2. To me, this is important. This is about allowing us to do what we love the most – build things, tinker, experiment, learn It’s about reducing conflict, making the places we work more exciting and enjoyable places to work out. Cannot escape the nerves that I've missed something out because there is no code, and I am not the only one!!
  3. - Before we talk about what DevOps is, why we should care, and if we do, what we do about it, it is important to understand where it has come from.
  4. The way we build has changed dramatically.
  5. Traditional, building software was like classical architecture Very expensive materials, very expensive construction Known use case, build perfectly, rarely change. Build upon a rickety structure, software made of a foundation which was never designed to be adapted
  6. A lot more change is happening
  7. Nowadays, requirements of users are much more flexible Technology is cheaper & faster, change is much more common Now more like city planning: evolutionary architecture Hosting, Zoning, Infrastructure, Traffic, Capacity In the world of software this might be about designing small, modular components which we can swap in and out, or plugin like systems, or APIs which we can have multiple versions of In architecture, this might be containers, service orientation etc etc
  8. A lot more change is happening
  9. A lot more change is happening
  10. Complicated systems Deterministic and predictable, laws are applicable again and again, learn to get *very* good at designing a bridge Role defining – setting job and task descriptions Decision making – find the ‘best’ choice Tight structuring – use chain of command and prioritise or limit simple actions Knowing – decide and tell others what to do Staying the course – align and maintain focus Complex adaptive systems Many interacting parts, which might be deterministic but chaotic, unexpected results, difficult to predict. Relationship building – working with patterns of interaction Sense making – collective interpretation Loose coupling – support communities of practice and add more degrees of freedom Learning – act/learn/plan at the same time Notice emergent directions – building on what works
  11. - Before we talk about what DevOps is, why we should care, and if we do, what we do about it, it is important to understand where it has come from.
  12. A lot more change is happening We enter a feedback loop We do whatever we can to build faster, better tech, better process, whatever
  13. A lot more change is happening We enter a feedback loop We do whatever we can to build faster, better tech, better process, whatever
  14. A lot more change is happening We enter a feedback loop We do whatever we can to build faster, better tech, better process, whatever
  15. A lot more change is happening
  16. A lot more change is happening
  17. A lot more change is happening
  18. Business attack anyone with a computer
  19. Business attack anyone with a computer
  20. Business attack anyone with a computer
  21. Business attack anyone with a computer
  22. Business attack anyone with a computer
  23. Business attack anyone with a computer
  24. Business attack anyone with a computer
  25. Business attack anyone with a computer
  26. Business attack anyone with a computer
  27. A lot more change is happening
  28. A lot more change is happening
  29. This bullshit slows you down. It’s not fun. And in an organization where you are not learning, you are moving backwards. You can tell how happy I am by how much of my day I am in tmux. Healthy work environment.
  30. Familiarise yourself with this. Read the books. Learn about lean. Come to conferences. Talk to people. Blog about it. There’s a lot of stuff in devops, getting it to work is not easy, learn about how other people have done it, and learn the skills to do it yourself.
  31. A lot more change is happening
  32. A lot more change is happening
  33. - When someone objects to what you are doing, try to understand why This change takes a while to happen, as you go through it, peoples roles will change, peoples goals will change This is a cultural change
  34. - Story: talking to a colleague who was paying to do his own exam
  35. Think about the ‘human case’, when things fall back to human beings
  36. A lot more change is happening