Top 10 reasons why customers choose ClickSoftware. We asked our customers why they chose us, and the answers they gave are presented here to you. From the breadth and depth of our solution to the domain expertise, ClickSoftware is the vendor of choice for mobile workforce management solutions.

1. 10 TOP REASONS
WHY CUSTOMERS CHOOSE CLICKSOFTWARE
DRIVE MAXIMUM SERVICE
OPERATIONAL EXCELLENCE
Tremendous business value can be generated by optimizing
the planning and execution for any business role in your
service organization. ClickSoftware’s optimization algorithms,
mobile apps and ClickButler’s context-aware intelligence drive
maximum value in every step of the service lifecycle, ensuring
that every minute of every resource’s time delivers value. At
first glance many mobile WFM solutions look the same. Most of
the available solutions have colorful displays, maps, and mobile
updates. However, once customers dive into the reality of
automating and optimizing service execution, they quickly see
the complexities that can only be comprehensively addressed
by a solution forged over many years by many customers.
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BREADTH AND DEPTH OF
COVERAGE & REAL PRACTICE
Only ClickSoftware can provide a single solution for every
business unit within any service business. Our solutions fully
support every job and resource type from short duration jobs
completed by a single person, to long duration multi-stage
work requiring multiple crews made of people and equipment.
Whether internal or external resources, shift-based or task-
oriented; ClickSoftware’s solutions have been developed to
cover virtually any business scenario based on off-the-shelf
functionality.
DOMAIN EXPERTISE
IN FIELD SERVICE
ClickSoftwares’ employees are the experts in managing service
industry operations and carry in-depth knowledge of the
industry based on deployments to more than 270 customers
over the past two decades. In addition to software solutions, we
offer educational workshops on service industry best practices,
which customers frequently mention in reference calls as to why
they selected ClickSoftware over the competition.
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COMPLETE END TO END
MOBILE WFM SOLUTION
ClickSoftware pioneered and patented the concept of “Service
Chain Optimization” in the 1990’s and remains the only vendor
to offer integrated decision support and optimization for every
step in the service chain. Starting months before the day of
service, we optimize service demand forecasting, workforce
capacity planning, shift and individual job scheduling, mobile
dispatchandexecution,andserviceperformancemeasurement.
Every critical role works in integrated harmony from the field
workers and managers, to back-office employees, through to
executives – offering unparalleled alignment.
3
4
Scheduling &
Dispatch
Shift
Management
Planning &
Forecasting
Performance
Measurement
Mobile Field
Execution
3 100
400
7
8 5000
70
2
Feb Mar Apr MayJan
Performance
Measurement
3 100
400
7
8 5000
70
2
Mobile Field
Execution
Scheduling &
Dispatch
Shift
Management
Planning &
Forecasting
Feb Mar Apr MayJan

2. Please visit www.clicksoftware.com
Americas +1 (888) 438-3308 (from US or Canada) or +1 (781) 272-5903 ,+55 (0) 2139580434 (from Brazil)
Western Europe +44 (0) 1628 607000 , Central and Eastern Europe +49 (0) 69 489813-0
Asia Pacific +972 3 765-9400 (from Tel Aviv) , +61 (0) 3 9946-6400 (from Melbourne), +91 124-4947050 (from New Delhi)
PACKAGED TO ACCELERATE
TIME TO VALUE
ClickSoftware has combined pre-packaged solutions, by vertical
and business need, with a unique methodology that is based on
best practices refined over deployments of mobile workforce
management in virtually every environment, for every type of
organization. Leveraging the accumulated knowledge from over
270 customer implementations, ClickSoftware drives faster
value to your business, with the ability to incrementally extend
the solution to meet the needs of your business as you and the
market evolve.
5
10 RECOGNIZED MARKET LEADERSHIP
ClickSoftware is consistently positioned as a leader in products,
experience, and market share by the most respected analysts
including Gartner, Frost & Sullivan, and InfoTech, and has been
placed in the “Leader” quadrant for three consecutive years in
the Gartner Magic Quadrant for Field Service Management.
ClickSoftware has repeatedly been acknowledged for its ability
to execute its business plan, overall viability, responsiveness,
track record and customer experience. Recently our market
leadership also was recognized by Frost and Sullivan, covering
the NA mobile WFM market.
WORKING INTEGRATION
CAPABILITIES
With key partner agreements and extensive experience
integrating to legacy systems, ClickSoftware can extend
traditional applications like ERP and CRM, as we do with SAP,
Salesforce and IBM, to ensure your project implementation
success. Our existing partnerships and readymade adaptors
result in new product offerings or packages with a unique
integration to world leading systems back office systems and
third party mobile platforms.
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MOBILE APPS THAT ENRICH
& EXTEND THE SOLUTION
ClickSoftware’s mobile enterprise apps meet the wide variety
of different service personas, each with their own specific
needs. Our ClickAppstore enables IT organizations and system
integrators to respond to business needs with the greatest of
agility, providing immediate business value through apps for
work compliance, health and safety procedures, automated
time reporting, field worker knowledge, upsell, automated
navigation, and a rapidly growing cornucopia of capabilities.
These modular and interconnected apps enable a single
solution to the business persona without the necessity for
integration development, while offering a full IDE for the most
tailored applications by developers that want full control.
6
EXTENSIVE SYSTEM
INTEGRATOR ECOSYSTEM
ClickSoftware’s partner ecosystem includes the leading tier 1 and
2 SIs: Accenture, CapGemini and IBM, along with many boutique
firms that specialize in your industry or geography. With more
than 1,000 trained professionals, ClickSoftware solutions are
implementedacrosstheglobewithproficientandskilledresources
supported by a world class partner enablement program.
9
TOOLS FOR SELF-SUFFICIENCY
At ClickSoftware we acknowledge that some customers would
like to maintain, support and extend their own solutions as they
evolve, without reliance on another company’s professional
services. We fully support this with extensive training classes
covering topics from system administration to full-fledged
development. Extensively documented products and API
libraries enable our customers’ IT organizations to own the
solution and be self-sufficient at their own pace.
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