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Location based social media for brand advertisers
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Location based social media for brand advertisers

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Overview and guidance for brand advertisers regarding location-based services (LBS). These include Foursquare, Facebook Places and others. I explain how and why brands should leverage LBS and include ...

Overview and guidance for brand advertisers regarding location-based services (LBS). These include Foursquare, Facebook Places and others. I explain how and why brands should leverage LBS and include geographic ad targeting into the conversation. It is in line with my overall guidance of earned, owned and paid media for marketers.

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  • TED talk: http://www.ted.com/talks/seth_priebatsch_the_game_layer_on_top_of_the_world.htmlBuilding your own LBS service: http://www.snow.com/epicmix/home.aspx?cmpid=PARMX00001
  • Consumers Q&A: http://www.facebook.com/help/?topic=places
  • Advertiser Q&A: http://www.facebook.com/help/?page=1159 Future predictions: http://www.socialtimes.com/2010/08/22squared-facebook-places/
  • http://mashable.com/2010/08/24/big-brands-foursquare/http://econsultancy.com/blog/5845-10-foursquare-marketing-campaignshttp://socialfresh.com/foursquare-case-studies/
  • http://www.businessinsider.com/biggest-check-in-reward-ever-loopt-and-virgin-are-giving-away-2-for-1-plane-tickets-to-mexico-2010-8
  • http://www.businessinsider.com/shopkick-ceo-users-get-free-stuff-and-stores-get-foot-traffic--everyone-wins-2010-8
  • http://mashable.com/2010/03/19/location-based-strategy/http://mashable.com/2010/05/13/location-mainstream/
  • http://advertising.microsoft.com/profile-targetinghttp://advertising.microsoft.com/atlas-rich-media-featureshttp://advertising.microsoft.com/ad-solutions/gaming-massivehttp://advertising.microsoft.com/msn-local-editionhttp://advertising.microsoft.com/wwdocs/user/en-us/advertise/adCenter_Overview_One_Pager.pdfhttp://advertising.microsoft.com/learning-center/product-information/mobile-search-advertising
  • http://briangroth.wordpress.com/2010/08/18/foursquare-for-brands-without-a-physical-store/http://briangroth.wordpress.com/2010/08/26/branded-games-challenges-and-locations/
  • I’m also at Brian.Groth@microsoft.com but prefer the above methods of communication until we get a working relationship established.

Location based social media for brand advertisers Location based social media for brand advertisers Presentation Transcript

  • Location-Based Social Media for Brand Advertisers
    Brian Groth
    September 2010
    Twitter: @BrianGroth
    http://BrianGroth.wordpress.com
  • Agenda
    Examples of Location-Based Services (LBS)
    The game dynamics of LBS
    Overview of a few of the top LBS
    Opportunities for brand advertisers
    What does Microsoft Advertising offer brand advertisers?
  • Examples of Location-Based Services (LBS)Each needs a consumer with a mobile device at a physical location
    Services like Groupon and LivingSocial are social coupon services for local businesses. Their hook is a coupon, not location-based services that require a mobile device at a physical location.
  • The Game Dynamics of LBS
    Current social networking influences connections between people and things (locations, brands, etc.) on Facebook, Twitter, etc. Gaming on these networks influences behavior. Four of the main game dynamics behind the location-based services, per Seth Priebatsch, founder of SCVNGR:
    Appointment dynamic: Players have to do something by a specific time, such as fly to get mileage points, buy when a sale is on, etc.
    Influence and status dynamic: Players want to be perceived in a certain way, such as achieving the highest level in a game, having branded clothing on their Xbox avatar, etc.
    Progression dynamic: Players want to achieve or complete something, such as seeing a partially completed profile on a social network
    Communal discovery dynamic: Players have to work together to achieve something, such as going in with others to activate a Groupon or unlocking the Swarm badge on Foursquare.
    Sources:
    TED talk: http://www.ted.com/talks/seth_priebatsch_the_game_layer_on_top_of_the_world.html
  • Overview of Top Services
    Who are the Location-Based Services (LBS) Players?
  • Facebook Places Overview
    As a consumer:
    Check in and your update will appear on the Place page (soon to be merged with the Fan page), your friends’ News feed and your Wall
    Tag friends you’re with so they can be part of your update
    Discover others who else also checked into this location in the past and who may be currently there
    Source:
    Consumers Q&A: http://www.facebook.com/help/?topic=places
  • Facebook Places Overview
    As an advertiser:
    A Facebook Place page is like the Facebook Page (fan page)
    You can have advertising on the Facebook Place page
    You can merge your Page and Place pages (for now, only a single place per page, but will likely get improve for multi-location businesses)
    You can (or probably soon will)
    Target people who have checked into a Place
    Target friends of people who have checked into a Place
    API for Facebook Places will allow brands to leverage Places in apps
    New ad unit for a Place page, similar to an ad unit for a fan page
    Sources:
    http://socialfresh.com/facebook-places-for-business/
    Advertiser Q&A: http://www.facebook.com/help/?page=1159
    Future predictions: http://www.socialtimes.com/2010/08/22squared-facebook-places/
  • Foursquare Overview
    Users check-in when they get to a location and earn badges, points, recognition and rewards if offered at that location
    Locations (pubs, restaurants, theatres, etc.) get repeat visitors
    Brands:
    Locations are partnering with brands to offer rewards for check-ins or being a Foursquare mayor of that location
    Brands can work with Foursquare for custom badges
    Brands can have branded microsites on Foursquare (Bravo, Zagat, MTV, & others)
    Sources:
    http://mashable.com/2010/08/24/big-brands-foursquare/
    http://econsultancy.com/blog/5845-10-foursquare-marketing-campaigns
    http://socialfresh.com/foursquare-case-studies/
  • Loopt Example
    Loopt is similar to Facebook Places to find nearby friends.
    They recently had an offer where checking into LAX or SFO would get you a voucher for two tickets to Mexico on Virgin America
    Source:
    http://www.businessinsider.com/biggest-check-in-reward-ever-loopt-and-virgin-are-giving-away-2-for-1-plane-tickets-to-mexico-2010-8
  • Shopkick Overview
    http://shopkick.com/ rewards you with monetary compensation for being present in the store via specialized hardware in the store – you still need to check-in though
    Social media location-based services let you check-in when you’re in the vicinity, but Shopkick requires you to be in the store, or other specified location (parking lot, dressing room, etc.)
    Source:
    http://www.businessinsider.com/shopkick-ceo-users-get-free-stuff-and-stores-get-foot-traffic--everyone-wins-2010-8
  • Brand Advertisers
    Opportunities if you don’t own your own retail stores
  • Why Brands Should Care about LBS
    Gain fans/loyalists (acquire customers) through local retailers, restaurants, pubs, etc. via friends
    Brands and Locations can build their own LBS service, like EpicMix has done (EpicMix.com) for ski resorts
    Brands can associate to location-based businesses (partnership opportunities) to drive brand awareness
    For the same reason radio is a great advertising channel for local retailers, Location-Based-Service (LBS) advertising is also valuable: it can reach the consumer near the point of sale
    Check-ins at “places,” rather than just map coordinates, makes the data valuable for targeted advertising and context-aware advertising
    Sources:
    http://mashable.com/2010/03/19/location-based-strategy/
    http://www.socialtimes.com/2010/08/22squared-facebook-places/
    http://mashable.com/2010/05/13/location-mainstream/
    Building your own LBS service: http://www.snow.com/epicmix/home.aspx?cmpid=PARMX00001
  • Microsoft Advertising?
    What about Location-Based Services and:
    Full disclosure: I work at Microsoft
  • What About Online Advertising?
    For Consumers: Microsoft doesn’t offer anything like Facebook Places. However, Windows Live Messenger can display location updates if the user has connected Facebook (or 75+ other social media services)
    For Advertisers: Microsoft offers a large range of geographically targeted display and search advertising on premium Microsoft and partner websites globally, such as:
    Geo targeting of display ads (banner & rich media) on the PC
    Geo targeting of display ads (banner) on mobile devices
    Geo targeting of search ads on the PC and mobile devices
    Geo targeting via In-Game (Xbox) Advertising with Massive
    Relevant ad-serving options and geo-targeted inventory on local.msn.com
    Sources:
    http://advertising.microsoft.com/profile-targeting
    http://advertising.microsoft.com/atlas-rich-media-features
    http://advertising.microsoft.com/ad-solutions/gaming-massive
    http://advertising.microsoft.com/msn-local-edition
    http://advertising.microsoft.com/wwdocs/user/en-us/advertise/adCenter_Overview_One_Pager.pdf
    http://advertising.microsoft.com/learning-center/product-information/mobile-search-advertising
  • Why care about geo-targeted ads?
    If you are using Location-Based Services for your brand, then you have already decided to go after a local audience.
    With geo-targeting, you can attract the local online audience, and thus, amplify your Location-Based Services efforts.
  • Recommendations
    Brian Groth’s
  • Recommendations for Brands Without Physical Locations
    Alignment: Align your LBS plans with your brand strategies and goals.
    Earned Media: Use social media monitoring tools to discover which LBS tools your customers are using, or which are most popular at a given location, then slowly start participating yourself. This way you can earn the right to participate with your potential customers in this latest form of social media: Location-Based Services (LBS)
    Owned Media: Use a consistent brand voice on your LBS profiles that you manage and on location-based offers that match your websites that you own and manage.
    Paid Media: Advertise to attract a large audience to drive the local online audience to use the LBS you’re leveraging for location-based marketing. Plus partner with your LBS of choice and the physical locations (retail stores, cities, etc), some of which might charge for the opportunity.
    Measure, analyze and improve your geo-targeted ads and LBS offerings.
  • Ideas to Sponsor Locations
    It can sponsor locations. Using Foursquare as an example:
    Custom Foursquare Badge: A brand could sponsor a public park and anyone who checks in could get a special badge (you have to work with Foursquare to build these)
    Location partner: A brand can work out a deal with local vendors listed in Foursquare and offer a discount on a the branded item if someone has checked into those locations.
    Generic Foursquare Badge: Spread the word in the community that you’re throwing a swarm badge (pictured here) party, which means that if more than 50 people attend and check in, they get the swarm badge in Foursquare.
  • Additional Resources
    My own Foursquare articles: http://briangroth.wordpress.com/?s=foursquare
    Awareness, Inc. “Top 10 Ways Enterprise Marketers can Leverage Foursquare”: http://info.awarenessnetworks.com/rs/awarenessnetworks/images/foursquare-Top10-eBook-by-Awareness.pdf
    Brian Solis “Foursquare Means Business: Have you checked-in yet?”: http://www.briansolis.com/2010/07/foursquare-means-businesses-have-you-checked-in-yet/
    Microsoft Advertising: http://advertising.microsoft.com/
    You can contact me at:
    Foursquare: http://foursquare.com/user/briangroth/
    Twitter: http://twitter.com/BrianGroth
    Blog: http://BrianGroth.wordpress.com/