Forrester worked with ACL to analyze the Total Economic Impact (TEI) that ACL GRC and Analytics Exchange has for a customer. Highlights include 156% ROI, 45-60% audits completed, a 50% drop in regulatory issues and avoided costs of hiring 3-7 full-time employees.

1. “When the regulators came in they saw that we had identified
a key policy issue … The regulators complimented the
organization for doing the right thing and encouraged them to
complete the changes quickly.”
“Since we have come on board with GRC as well as the audit
process improvements that we’ve made, we have increased
the number, and quality, of audit reports that go out.”
“We can help the business preempt regulator criticisms
because of the approach that we take; the GRC process helps
us with that a lot.”
ROI Payback
(months)
Audits
Completed
Regulatory
Issues
Avoided
hiring costs
156% 11  45-60%  50% 3-7 FTE
Net Present Value
The TEI study quantified specific benefits, costs, and metrics over a three-
year analysis period:
$0
$200
$400
$600
$800
$1,000
$1,200
$1,400
$1,600
The Forrester Total Economic Impact™ of
ACL GRC and ACL Analytics Exchange
Disclosures
The reader should be aware of the following:
• This document is an abridged version of a full case study: The Total Economic Impact Of ACL, December, 2015. The
document can be found at http://www.acl.com.
• The study was commissioned by ACL and delivered by the Forrester Consulting group. Forrester interviewed one
organization, a US regional bank with about 1,000 employees that is a current ACL GRC and Analytics Exchange
customer. The customer was provided by ACL but ACL did not participate in the interview.
• Forrester makes no assumptions as to the potential return on investment that other organizations will receive.
Please read the full case study for additional disclosures.
TEI Methodology
Total Economic Impact™ (TEI) is a methodology developed by Forrester Research that enhances a company’s technology
decision-making processes and assists vendors in communicating the value proposition of their products and services to
clients. The TEI methodology helps companies demonstrate, justify, and realize the tangible value of IT initiatives to both
senior management and other key business stakeholders. The TEI methodology consists of four components to evaluate
investment value: benefits, costs, risks, and flexibility. (forrester.com/marketing/product/consulting/tei.html)
Business Improvement
ACL’s customer highlighted several benefits enabled by ACL GRC and
Analytics Exchange:
Benefit summary
Forrester worked with ACL to analyze the Total Economic Impact (TEI) that
ACL GRC and Analytics Exchange has for a customer; Forrester’s analysis
highlighted the following business and financial impacts:
Additional benefits
The organization has seen a number of benefits that are difficult to
measure quantitatively:
The audit team has become more of a business advisor or partner
with the teams with which they work
Improved knowledge management, with audit policies and process
documentation stored in GRC (instead of a file cabinet full of
binders) allows visibility into the audit team’s work as well as results
Audits that deliver resolutions that target issues at the source, and
not the symptoms, are more likely to solve business problems and
be met with support from those departments
The organization can identify and take advantage of opportunities
that can help cut costs and improve productivity and sales
Common task results can be identified and analyzed to help identify
needed policies
Improved regulatory audits not only mean they are quicker and
cheaper, but the organization hopes that regulators reduce overall
criticism and start seeing the organization as even more of a
trustworthy entity
Reduced costs
related to fewer
regulatory issues
with ACL
Full time equivalent
(FTE) resource costs
that would have been
needed to match
productivity enabled
by ACL GRC and
Analytics Exchange
Deployment and
implementation costs
Annual costs, including
ACL licensing
Benefits
PV $1,484,384
Costs
PV $580,541
Thousands
Three-Year Net Present
Value of ACL GRC and
Analytics Exchange:
$903,843