1) The document discusses streamlining patient journeys through hospitals using lean principles. It highlights that current processes have high amounts of non-value adding activities. 2) Tania's question asks how hospitals can continue reducing patients waiting for home care packages given cuts to social services budgets and quality issues outsourced home care providers, leading to longer wait times. 3) Nicki's question asks how hospitals can design a daily management system to support continuous improvement at the unit/ward level and beyond, as current improvements are not always sustained without such a system.