Recorded webinar: http://slidesha.re/1e1RFU6
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To purchase the book: http://bit.ly/TOObk
Excellence and consistency in achieving it is only possible through having a disciplined approach to business management and improvement. In this webinar, you'll learn how to create and sustain a disciplined approach to problem-solving and process management through practice, in a way that builds deep organizational capabilities and accelerates transformation.
2. Founder, Karen Martin & Associates, LLC
(1993)
Lead Lean transformations in the service
sector and office areas within manufacturing
Teaches at University of California, San
Diego’s Lean Enterprise program
Email: karen@ksmartin.com
Twitter: @karenmartinopex
Facebook:
www.facebook.com/karenmartinassoc
Karen Martin,
Principal
July 2012
11. Relevant Resources
1. K. Anders Ericsson et. al, “The Making of an Expert,”
Harvard Business Review, July 2007.
2. Daniel Coyle, The Talent Code, Bantam Books, 2009.
3. Geoff Colvin, Talent is Overrated, Portfolio Press, 2008.
4. Charles Duhigg, The Power of Habit, Random House, 2012.
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13. Practice vs. Performance
Perform
Train 99%
100% 90%
90%
80%
70%
60% Train
50% Perform
40%
30% Perform
20% 10% Train
1%
10%
0%
Athletes Businesses
Jim Loehr & Tony Schwartz,
The Power of Full Engagement
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14. Two Key Areas for Development
• Problem-Solving
– Mechanics
– Coaching Expertise
• Process Management
– Process Owner
– Key Performance Indicators
– Continuous Improvement
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15. Problem: A gap between where you
are and where you need to be.
Opportunity: A gap between where
you are and where you’d like to be.
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30. For Further Questions
Karen Martin, Principal
7770 Regents Road #635
San Diego, CA 92122
858.677.6799
ksm@ksmartin.com
Twitter: @karenmartinopex
Monthly newsletter: www.ksmartin.com/subscribe
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