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Communication is the crucial part of our life. Agile organizations and Scrum teams make interaction amoung people as one of the core principles.
The fact is that speaking the same language doesn't guarantee the understanding of each other's points. This talk shows typical communication patterns, behaviors and provides eye-opening insights into the ways communication can improved.

Published in: Business
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  1. 1. The most powerful tool we have Communication @zuzuzka Zuzi Sochova
  2. 2. Communication is powerful Derren Brown paying with paper
  3. 3. Speaking Respect different opinions Ask yourself: Am I going to say it because of myself or others? Is it going to help us as a team? Is it important to mention it?
  4. 4. Listening Use three levels of listening Ask yourself: Am I listening for my own understanding? Do I look for both sides understanding? Do I want to raise awareness?
  5. 5. communication Write down 6 associations Think about expression in the middle:
  6. 6. Understanding Don't push too much, stay one step ahead. Ask yourself: Did I use their language? Was the message clear? Were they ready to understand it?
  7. 7. Recognize patterns and break them. Patterns Ask yourself: Can I recognize communication patterns? Can I break the patten once I see it? Can I help others out of those patterns?
  8. 8. Remember Experience makes it stick. Ask yourself: Did they link it to their own experience? Does it bring some emotions? Was the message simple?
  9. 9. Seeing Look for signals, most communication is nonverbal. Ask yourself: Do I pay attention to body language? Do I search for emotions? Do I adjust my communication as a result of the observations?
  10. 10. Feeling Ask yourself: Are you willing to speak up when you disagree? Are you open about your feelings? Are you building mutual respect in conversation? Do you trust each other?
  11. 11. Environment The others around me are people. Ask yourself: Do I see others as roles or as people? Do I want to help others or justify myself? Can I see topic through the eyes of others?
  12. 12. Safety Keep communication healthy. Ask yourself: Do you recognize team toxins? Are you willing to solve it without blame? Can you apply antidotes instead?
  13. 13. Antidotes: COIN Context I know you want to assure high quality of our product. Observation You seems to be stressed every time we finish something and ask you to check it. Impact The impact is we rather commit it and don't show it to you which sometimes creates problems like the wrong report this week. Next I'd like to discuss at planning which parts are critical so you have to check them.
  14. 14. Antidotes: Positivity For every one negative event have five positive. Dr. John Gottman
  15. 15. Antidotes: Curiosity Never take it personal, search for understanding.
  16. 16. Antidote: System We are all voices of the system.
  17. 17. Perfection Perfection is too hard, search for improvement.
  18. 18. Say it only if it helps the team Be fully present, listen at all three levels of listening Notice the signals team gives you See others as people, not as roles Understand and limit toxins in communication Five communication tips
  19. 19. Zuzi Šochová @zuzuzka AGILE & SCRUM COACH ANDTRAINER, CST Thank you Author of The Great ScrumMaster book