Everybody agrees these days that communication is one of the key success factors in any project, regardless of their size and complexity. During the agile adoption process, many teams and managers are blind to communication issues and believe everything is working just fine. However, experience suggests that communication is failing at many levels -managers don't really understand their developers, testers and other geeks, who on the other hand often fail to effectively sell their point back to management. Similar situations exist between sales and technical experts or even between developers and testers.
The fact is that speaking the same language doesn't guarantee the understanding of each other's points. This highly-interactive talk shows typical communication patterns, behaviors and provides eye-opening insights into the ways communication can improved Some practical games include the whole audience, which typically makes the session very lively and engaging.
Presented at Agile Prague Conference 2011 at Prague by Zuzi Sochova, Eda Kunce