WDS08 - Engagement Strategies for Social Media

Zumio
ZumioDirector, Innovation Strategy at Zumio
Engagement strategies
       for social media
Engagement strategies
       for social networks
Conversation
Social media &
networking is BIG...

and growing...
The power of
“someone like me”
Control   Message

                    Conversation




                               In uence
WDS08 - Engagement Strategies for Social Media
Social media
  building blocks

                               presence


                  sharing                 relationships


                               identity


               conversations                  trust


                                groups
Social media
  building blocks

                        p
                    s        r

               =    c
                        id
                             t
                        g
p
s        r
    id
c        t
    g
p
s        r
    id
c        t
    g
p
s        r
    id
c        t
    g
p
           s        r
               id
           c        t
               g




Blogging
p
           s        r
               id
           c        t
               g




Blogging
p
s        r
    id
c        t
    g
Why should I care
what you had
for lunch?
“
One of the most neglected aspects of the
blogosphere, in my opinion, is that precisely
because it’s (mostly) composed of people who
aren’t professional journalists, it’s composed of
people who are professional doers of something
else and know a great deal about what it is they
‘really’ do. Consequently, the overall network of
blogs contains a great deal of embedded

          ”
knowledge.
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
MySpace




Facebook


               Flickr
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
My place?




            Or yours?
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
Start small.
             Fail early, le
                            arn often...
Listen to the
market
Follow the
    conversation...
WDS08 - Engagement Strategies for Social Media
How do you measure
  effectiveness?
The “because” effect:
What happens when you make
more money because of, rather
than with something.
                       Doc Searls
WDS08 - Engagement Strategies for Social Media
ROI mapping
More effective
Less effective




                 Less effort                            More effort



                 High risk     Medium risk   Low risk
Marketer’s
breakfast?
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
“You've made it clear. You'd rather see
Digg go down fighting than bow down
to a bigger company”
                      Digg founder, Kevin Rose
You Rock!
You Suck!
I am not a “target market”
WDS08 - Engagement Strategies for Social Media
WDS08 - Engagement Strategies for Social Media
Questions & discussion
This presentation and associated notes will be available at:
http://zum.io/wds08
This work is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 Australia
License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-sa/2.5/au/ or
send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA.
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