What is it?
Image:http://www.flickr.com/photos/foxspain/3293845578/
Design thinking
Toolkit to deal with complexity
Image:ericx!@Flickrhttp://www.flickr.com/photos/erix/6788494881/578/
Image:mamooli@Flickrhttp://www.flickr.com/photos/babairan/7104487909/
design
interaction
architectural
visual
industrial
user experience
thinking
policy
services
organisations
social innovation
Desirability
FeasibilityViability
Adapted from IDEO Human Centered Design Toolkit p. 6
Adapted from NHS Think Differently: Introduction/Concepts p. 26
Perceived
issue
Reframed
issue or
need
Criteria
applied to
...
Human-centred
Image:http://www.flickr.com/photos/foxspain/3293845578/
Design thinking
Empathy
Image:orangeacid@Flickrhttp://www.flickr.com/photos/orangeacid/234358923/
Research-based
Human-centred
Image:http://www.flickr.com/photos/foxspain/3293845578/
Design thinking
Digital Inclusion and
Aboriginal and Torres Strait Islander Peoples:
A Discussion Paper
Lester-Irabinna Rigney
Katrina Fal...
Watch what people (actually) do
Image:gerlos@Flickrhttp://www.flickr.com/photos/gerlos/3119891607/
Contextual
Human-centred
Image:http://www.flickr.com/photos/foxspain/3293845578/
Research-based
Design thinking
http://www.betterplace.com.au/
Contextual
Research-based
Collaborative
Human-centred
Co-design
Multidisciplinary teams
Co-opetition
Image:http://www.flic...
Contextual
Research-based
Collaborative
Iterative
Human-centred
Image:http://www.flickr.com/photos/foxspain/3293845578/
De...
IterateIterateIterateIter
Image:fpsurgeon@Flickrhttp://flickr.com/photos/fpsurgeon/2384522828/
Prototyping:
“Thinking with your hands”
Image:http://www.flickr.com/photos/beth19/4866638272/
Make it (as) real (as possible)
Image:http://www.flickr.com/photos/davegray/5713743296/
Example: Energy
monitor
Image: http://www.thedailybeast.com/newsweek/galleries/
2009/01/07/history-of-the-personal-digital...
Example: Physical
space apple (or
Macdonalds) Store
Image:http://www.flickr.com/photos/sunsurfr/537823276/
Prototyping:
Ap...
Image:http://stinelin.wordpress.com/tag/experience-prototype/
THE NEIGHBOURHOOD SCOREBOARDS project investigates the effect of public
exposure of domestic energy usage on house facades...
http://www.inwithfor.org/how/
Contextual
Research-based
Collaborative
Iterative
Human-centred
Image:http://www.flickr.com/photos/foxspain/3293845578/
De...
new & creative ideas
new & creative ideas
new combinations of ideas
new combinations of ideas
engaging
collaboration
design by committee
group think
what actually works
what actually works
what doesn’t work
what we think will work
greater success
risk
http://books.ideo.com/
IDEA Summit "What is Design Thinking"
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IDEA Summit "What is Design Thinking"

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Grant Young's presentation to participants of the IDEA Summit June 2013. Provides an introduction to design thinking/service design. Downloadable PDF with further notes/speaker notes available http://zum.io/idea-summit-2013/

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IDEA Summit "What is Design Thinking"

  1. 1. What is it? Image:http://www.flickr.com/photos/foxspain/3293845578/ Design thinking
  2. 2. Toolkit to deal with complexity Image:ericx!@Flickrhttp://www.flickr.com/photos/erix/6788494881/578/
  3. 3. Image:mamooli@Flickrhttp://www.flickr.com/photos/babairan/7104487909/
  4. 4. design interaction architectural visual industrial user experience
  5. 5. thinking policy services organisations social innovation
  6. 6. Desirability FeasibilityViability Adapted from IDEO Human Centered Design Toolkit p. 6
  7. 7. Adapted from NHS Think Differently: Introduction/Concepts p. 26 Perceived issue Reframed issue or need Criteria applied to select ideas A few prototypes to test Diverge Diverge Diverge Diverge Converge Converge Converge Different ways of looking at it all Lots of creative ideas & approaches Creative refinement & combination
  8. 8. Human-centred Image:http://www.flickr.com/photos/foxspain/3293845578/ Design thinking
  9. 9. Empathy Image:orangeacid@Flickrhttp://www.flickr.com/photos/orangeacid/234358923/
  10. 10. Research-based Human-centred Image:http://www.flickr.com/photos/foxspain/3293845578/ Design thinking
  11. 11. Digital Inclusion and Aboriginal and Torres Strait Islander Peoples: A Discussion Paper Lester-Irabinna Rigney Katrina Falkner Peter Radoll Michael Wilmore Formal research
  12. 12. Watch what people (actually) do Image:gerlos@Flickrhttp://www.flickr.com/photos/gerlos/3119891607/
  13. 13. Contextual Human-centred Image:http://www.flickr.com/photos/foxspain/3293845578/ Research-based Design thinking
  14. 14. http://www.betterplace.com.au/
  15. 15. Contextual Research-based Collaborative Human-centred Co-design Multidisciplinary teams Co-opetition Image:http://www.flickr.com/photos/foxspain/3293845578/ Design thinking
  16. 16. Contextual Research-based Collaborative Iterative Human-centred Image:http://www.flickr.com/photos/foxspain/3293845578/ Design thinking
  17. 17. IterateIterateIterateIter Image:fpsurgeon@Flickrhttp://flickr.com/photos/fpsurgeon/2384522828/
  18. 18. Prototyping: “Thinking with your hands” Image:http://www.flickr.com/photos/beth19/4866638272/
  19. 19. Make it (as) real (as possible) Image:http://www.flickr.com/photos/davegray/5713743296/
  20. 20. Example: Energy monitor Image: http://www.thedailybeast.com/newsweek/galleries/ 2009/01/07/history-of-the-personal-digital-assistant.html Wever, R, Kuijk, Jv & Boks, C 2008, 'User-centred Design for sustainable Behaviour', International Journal of Sustainable Engineering, vol. 1, no. 1.
  21. 21. Example: Physical space apple (or Macdonalds) Store Image:http://www.flickr.com/photos/sunsurfr/537823276/ Prototyping: Applies to services & physical spaces too
  22. 22. Image:http://stinelin.wordpress.com/tag/experience-prototype/
  23. 23. THE NEIGHBOURHOOD SCOREBOARDS project investigates the effect of public exposure of domestic energy usage on house facades. The research project started in 2009 and was carried out at the Design Lab, University of Sydney. From October to November 2010 five chalkboards as feedback displays were EXPOSING RESIDENTIAL ENERGY CONSUMPTION TO ENCOURAGE NEIGHBOURHOOD COMPETITION AND BEHAVIOUR CHANGE http://neighbourhoodscoreboards.com/
  24. 24. http://www.inwithfor.org/how/
  25. 25. Contextual Research-based Collaborative Iterative Human-centred Image:http://www.flickr.com/photos/foxspain/3293845578/ Design thinking
  26. 26. new & creative ideas new & creative ideas
  27. 27. new combinations of ideas new combinations of ideas
  28. 28. engaging collaboration design by committee group think
  29. 29. what actually works what actually works what doesn’t work what we think will work
  30. 30. greater success risk
  31. 31. http://books.ideo.com/

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