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HAPPY CLIENTS : Client expectation management for freelancers by Zuango

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HAPPY CLIENTS : Client expectation management for freelancers by Zuango

Client expectation management workshop for freelancers by Zuango.
How to work alone? How to keep your clients happy? How to manage your time? How to fight procrastination?
More: www.zuango.hu

Client expectation management workshop for freelancers by Zuango.
How to work alone? How to keep your clients happy? How to manage your time? How to fight procrastination?
More: www.zuango.hu

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HAPPY CLIENTS : Client expectation management for freelancers by Zuango

  1. 1. 
 #2: MONEY TALKS 11.00 - 12.00 SALES TECHNIQUES, PRICING 
 #1: MY BRAND 10.00 - 11.00 VALUE PROPOSITION DESIGN SMARTHU FREELANCERS’ LAB AGENDA 
 #3: HAPPY CLIENTS 12.00 - 13.00 PROJEKT MENEDZSMENT, ROADMAPPING, BEST PRACTICES
  2. 2. #3 HAPPY CLIENTS # HAPPY CLIENTS
  3. 3. SO, YOU FOUND A NEW CLIENT… 1. SERVICE PRICE 2. SPECIAL FEES 3. WHAT'S INCLUDED 4. BILLING FREQUENCY 5. PAYMENT DELAYS 6. PREFERRED PAYMENT TYPES 7. DISCOUNTS AND PACKAGES 8. BUSINESS HOURS 9. HOLIDAYS 10. COMMUNICATION CHANNELS # HAPPY CLIENTS
  4. 4. START WITH A MINI PROJECT CONTRACT FOR A PROJECT THAT IS ABOUT 20-40 HOURS’ WORTH OF WORK. IN THE COURSE OF THAT SMALL AMOUNT OF WORK WE WILL SEE IF: ‣ WORK IS COMMUNICATED, UPDATED, AND MANAGED WELL ‣ PROCESSES WORK WELL FOR ALL ‣ PEOPLE ARE HAPPY ‣ PROBLEMS ARE MINIMAL AND EASILY FIXED ‣ THERE ARE INCENTIVES FOR EVERYONE TO DO THEIR BEST # HAPPY CLIENTS
  5. 5. UNDERPROMISE AND OVERDELIVER ‣ GIVE ATTENTION TO DETAIL ‣ BUILD CONNECTION ‣ EMPHASISE LONG-TERM RELATIONSHIP-BUILDING # HAPPY CLIENTS
  6. 6. TIME MANAGEMENT TOOLS ‣ MINDMAPPING ‣ ROADMAPPING ‣ PROJECT MANAGEMENT
  7. 7. TITLE TEXT # HAPPY CLIENTS
  8. 8. “YOUR MIND IS FOR HAVING IDEAS, NOT HOLDING THEM” - MAP OUT YOUR MIND # HAPPY CLIENTS ‣ READ: GETTING THINGS DONE / DAVID ALLEN HTTP:// GETTINGTHINGSDONE.COM/ ‣ ASSESS YOUR CURRENT ABILITY TO GET THINGS DONE - TAKE THE TEST: HTTP://GETTINGTHINGSDONE.COM/GTD-Q/ ‣ USE: FREEMIND.SOURCEFORGE.NET/ ‣ BENEFITS: FUNDAMENTALS, PROJECTS & PRIORITIES, FOCUS & DIRECTION
  9. 9. ‣ freemind.sourceforge.net/
  10. 10. 0 INBOX https://inbox.google.com # HAPPY CLIENTS
  11. 11. ROADMAPPING # HAPPY CLIENTS
  12. 12. # HAPPY CLIENTS PROJECT ROADMAP FINAL OUTPUT WHAT NEEDS TO BE READY TO ACHIVE THIS MILESTOne? OUTPUT WHAT NEEDS TO BE READY TO ACHIVE THIS MILESTOne? PRESENT moment TASKS TO ACHIVE THIS MILESTONE TASKS TO ACHIVE THIS MILESTONE MILESTONES
  13. 13. PROJECT MANAGEMENT # HAPPY CLIENTS nostromo.io
  14. 14. 4 HORSEMEN OF PROCRASTINATION ‣ NETFLIX AND OTHER ENTERTAINMENTS ‣ PERSONAL BETTERMENT ‣ SOCIAL MEDIA ‣ WORRYING ABOUT YOUR OWN PROCRASTINATION # HAPPY CLIENTS
  15. 15. 4 SKILLS NEEDED WHEN YOU WORK IN SOLITUDE. ‣ SKILL #1: SILENCING THE INNER DEMONS AND GOING WITH THE FLOW - 
 ‣ SKILL #2: THE ABILITY TO FACE DISTRACTIONS HEAD ON. ACCEPT IMPERFECTION: 
 ‣ SKILL #3: THE ABILITY TO KNOW WHEN THE DAY IS DONE.
 ‣ SKILL #4: THE ABILITY TO FIND YOUR NATURAL HABITAT. # HAPPY CLIENTS
  16. 16. HOW TO WORK ALONE ‣ REMIND YOURSELF NOTHING IS A SURE THING ‣ CATCH UP ON YOUR MARKETING ‣ COUNT YOUR BLESSINGS ‣ FREELANCING IS A GREAT WAY OF LIFE, BUT WE ALL HAVE OUR DOWN DAYS. JUST BE PREPARED TO RIDE IT OUT AND WAIT FOR THE SUN THAT ALWAYS COMES AFTER THE STORM. # HAPPY CLIENTS
  17. 17. HOW TO WORK ALONE ‣ BUILD YOURSELF A SUPPORT NETWORK OF OTHER FRIENDS/COLLEAGUES ‣ TAKE A “SANITY” DAY ‣ CHANGE IT UP: ATTEND A NEW NETWORKING EVENT OR CHECK OUT A GROUP YOU’VE BEEN WANTING TO JOIN. ‣ TREAT YOURSELF: EVEN IF IT’S JUST YOUR FAVORITE COFFEE OR A LONG WALK, BE KIND TO YOURSELF—TREAT YOURSELF TO SOMETHING YOU REALLY ENJOY. # HAPPY CLIENTS
  18. 18. BEST PRACTICES ‣ DON’T TAKE ON CLIENTS THAT YOU’RE NOT SURE YOU CAN TRULY HELP, BECAUSE FALLING FLAT ON YOUR FACE CAN (WILL) DAMAGE YOUR REPUTATION IN YOUR INDUSTRY. ‣ THE MOST EFFECTIVE CLIENT ACQUISITION PATH IS OFTEN REFERRALS, THEY HAVE A LAYER OF TRUST BUILT-IN THAT GOES A LONG WAY IN ESTABLISHING YOUR REPUTATION. ‣ DON’T QUIT YOUR DAY JOB UNTIL YOU’RE BRINGING IN ENOUGH STEADY INCOME TO SUSTAIN YOUR LIFESTYLE, IT CAN BE A LONG PATH TO REACHING $100K/YR. # HAPPY CLIENTS
  19. 19. BEST PRACTICES ‣ FOCUS ON CATERING YOUR SERVICES TO NICHE MARKETS, IT’LL LEND YOU MORE CREDIBILITY IN BUILDING YOUR AUTHORITY IN A PARTICULAR SPACE. ‣ NEVER STOP BUILDING YOUR PERSONAL BRAND, THERE’S A COMPOUNDING EFFECT THAT’LL CONTINUE TO SEND PROSPECTIVE NEW CLIENTS YOUR WAY. ‣ PUT TIME INTO LEARNING HOW TO EFFECTIVELY SELL YOURSELF, IT DOES YOU NO GOOD IF YOU’RE THE BEST IN YOUR SPACE, BUT NOBODY KNOWS IT. # HAPPY CLIENTS
  20. 20. CREATE A ROADMAP FOR YOUR UPCOMING PROJECT 15 minutes # HAPPY CLIENTS
  21. 21. THANK YOU FOR YOUR ATTENTION! CONTACT: EMESE@ZUANGO.HU

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