June 5th, 2011, Poznań, Poland        Computer Supported Collaborative        Processes in Virtual OrganizationsZbigniew P...
Agenda1. Virtual organizations and breeding environments2. Collaborative processes  –   Semi structured processes3. RMV me...
Virtual organization andbreeding environments
Virtual organization• A set of at least two autonomous partners,• where at least one of them is an organization,• cooperat...
Virtual OrganizationBreeding Environment                      Virtual Organization                                        ...
Collaborative processes
ProcessesBasic notions     Process is a set of activities which realize a business objective in a                         ...
ProcessesProcess structures• Structured processes   – process model is known a priori   – static environment – process rep...
Collaborative processes• A semi-structured process that• involves at least two different and autonomous process  participa...
Repeatable processes not             Support only for  adjusted to context                communication     Insufficient s...
Recommendation Method for    Virtual organizations       (RMV method)
IT support for collaborative processes• Mix of approaches to both structured and ad-hoc processes  support• Structured pro...
RMV method concept1. Analyze running and former executions of the collaborative   process instances to detect activity pat...
Activity pattern and context identification• Explicit identification• Difficult verbalization   – Experience   – Tacit kno...
Process miningWil M.P. van der Aalst „Process Mining. Discovery, Conformance and Enhancement of BusinessProcesses”, Spring...
RMV method assumptions1. Detailed model of the process is not known in advance2. Process participants use tools and data s...
A. Process instances in context c1RMV method steps – phase 1                                                              ...
RMV method steps – phase 2                                                                                                ...
Technical implementation• ErGo platform  – Support for inter-organizational    cooperation  – http://ergo.kti.ue.poznan.pl...
Conclusions• RMV method increased efficiency of collaborative process  execution by identification of its repeatable parts...
Computer Supported Collaborative Processes               in Virtual Organizations              Thank you          for your...
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Computer Supported Collaborative Processes in Virtual Organizations

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In global economy, complex, dynamic and turbulent organization environment strongly influences organization’s operation and market success. Organizations must constantly adapt to changing circumstances and search for new possibilities of gaining competitive advantage. To face this challenge, small organizations base their operation on strategies of specialization, differentiation and collaboration within Virtual Organizations (VOs). VO operation is based on collaborative processes. Due to dynamism and knowledge-intensiveness, as well as required flexibility and adaptability of collaborative processes, existing business information systems are insufficient to efficiently support them. In this paper a novel method for supporting collaborative processes based on process mining techniques is proposed. The method allows activity patterns in various instances of collaborative processes to be identified. Extracted activity patterns are used for recommendation of activities which provide an opportunity for better computer support of collaborative processes leading to more efficient and effective realization of business goals.

Full article: http://www.kti.ue.poznan.pl/en/node/3064

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Computer Supported Collaborative Processes in Virtual Organizations

  1. 1. June 5th, 2011, Poznań, Poland Computer Supported Collaborative Processes in Virtual OrganizationsZbigniew Paszkiewicz Wojciech Cellary Department of Information Technology Poznań University of Economics, Poland {zpasz,cellary}@kti.ue.poznan.pl
  2. 2. Agenda1. Virtual organizations and breeding environments2. Collaborative processes – Semi structured processes3. RMV method – Activity patterns – Process mining – Method steps – Technical implementation4. Conclusions © UEP 2
  3. 3. Virtual organization andbreeding environments
  4. 4. Virtual organization• A set of at least two autonomous partners,• where at least one of them is an organization,• cooperating within a particular structure of social and legal relations• in order to carry out a particular venture due to the demand from virtual organization clients• and having a plan to carry out this venture © UEP 4
  5. 5. Virtual OrganizationBreeding Environment Virtual Organization Process of Partner and Service Selection Virtual Organization Breeding Environment © UEP 5
  6. 6. Collaborative processes
  7. 7. ProcessesBasic notions Process is a set of activities which realize a business objective in a structured manner Process instance is a single enactment of a process that normally takes place within the context of an organizational structure defining functional roles of involved actors and relationships existing among actors Process model captures the possibility to execute process activities in a given process state. © UEP 7
  8. 8. ProcessesProcess structures• Structured processes – process model is known a priori – static environment – process repetition• Ad-hoc processes – process cannot be modeled a priori – process model is designed at run-time• Semi-structured – some sequences of actions are highly probable to appear in a particular context Example: – it is unknown whether the particular context will appear – general structure of the process is known Recue action © UEP 8
  9. 9. Collaborative processes• A semi-structured process that• involves at least two different and autonomous process participants being legally independent and• aiming to fulfill their own goals that may be different from the goal of a virtual organization they are a part of. Main characteristics Knowledge intensiveness Flexibility Adaptability Long lasting © UEP 9
  10. 10. Repeatable processes not Support only for adjusted to context communication Insufficient support for collaborative processes Error prone and lower efficiency of collaborative processes execution Lower effectiveness of virtual organization operation © UEP 10
  11. 11. Recommendation Method for Virtual organizations (RMV method)
  12. 12. IT support for collaborative processes• Mix of approaches to both structured and ad-hoc processes support• Structured process parts can be efficiently supported Key problem Identification of parts of a collaborative process that have a predictable structure and those which have ad-hoc character © UEP 12
  13. 13. RMV method concept1. Analyze running and former executions of the collaborative process instances to detect activity patterns A set of activities that are frequently performed in a structured way in a particular context2. Analyze the context of activity patterns3. Knowledge of activity patterns and their context can be used in recommendations in on-going and future collaborative processes © UEP 13
  14. 14. Activity pattern and context identification• Explicit identification• Difficult verbalization – Experience – Tacit knowledge – Discrepancies between the way the processes were intended and are executed in practice Method for objective and human error free identification of activity patterns © UEP 14
  15. 15. Process miningWil M.P. van der Aalst „Process Mining. Discovery, Conformance and Enhancement of BusinessProcesses”, Springer, 2011 © UEP 15
  16. 16. RMV method assumptions1. Detailed model of the process is not known in advance2. Process participants use tools and data sources offered by VOBE for activity execution3. VOBE’s technical infrastructure records events created by process participant actions during activity execution and the context of these activities4. Process mining techniques are use for extraction of collaborative process models and activity patterns © UEP 16
  17. 17. A. Process instances in context c1RMV method steps – phase 1 b) No. of occurrences: 3 A. Process instances in context c1 b) No. of occurrences: 3 Criteria: a) No. of Partner Search P2 engine competence occurrences: 3 search name Criteria: a) No. of Partner Search P2 engine competence occurrences: 3 search name Partner Partner a) search selection Partner P1 Selected Partner P1 E-mail Selected org.: selection P3 Q E-mail org.: selection P3 Q Partner Search Criteria: P2 Formulation of Cooperation search engine localization Varify partner P3 Tool P Criteria: past Partner Terms P2 Contract P1 cooperation b) Manual cooperation P2 Tool Z terms Manual Tool K selection Partner terms Search for X Criteria: Org. X signing Partner Org. X Selected P2 acceptance selection P2 Manual org.: X Org.: search engine localization Criteria: Offer inquiry P1 Tool J Q Varify partner P3 Tool P past Cooperation cooperation terms P2 Tool Z Terms for X Answer to formulation Org. Q inquire Partner Answer to Contract c) Email Varify partner Offer inquiry Discussion Cooperation selection Partner Selected inquire signingterms P2 Org. X Manual P1 P2 Manual org.: X acceptance Discussion P3 P4 Tool B selection Org.: P5 Offer inquiry P1 Tool J Q Contract P1 Contract Contract P2 Contract Tool K Tool K signing Org. Q for Q signing Org. X for X Cooperation Terms terms P2 Tool Z for X Answer to formulation Org. Q inquire Partner Partnera) search selection Cooperation Partner Formulation of Terms Cooperation P2 P2 Contract P1 P1b) selection Manual cooperation P2 Tool Z for X terms terms Org. X Manual signing ManualTool K Org. X terms acceptance Org. X Discussion P3 P4 Tool B acceptance P5 Partner Answer to Contractc) Email Varify partner Offer inquiry Discussion selection inquire signing Contract P2 Contract Contract P1 Contract Tool K Tool K for X signing Org. Q for Q signing Org. X Activity pattern repository © UEP 17
  18. 18. RMV method steps – phase 2 Description of context <owl:ObjectProperty rdf:ID="locatedIn"> <rdf:type="owlTransitiveProperty"/> <owl:inverseOf rdf:resource="#contains"/> </owl:ObjectProperty> <Person rdf:ID="Wang"> <locatedIn rdf:resource="#Office"/> </Person > < <a) Partner search Partner selection verify partner (P3, tool P, Criteria: past cooperation),b) Partner selection Manual Formulation of cooperation P2 Tool Z Terms for X Cooperation terms P2 Org. X Manual Contract signing P1 Org. X Tool K offer inquiry (P1, Tool Z, Organization Q), terms acceptancec) Partner Email Varify partner Offer inquiry Answer to Discussion Contract answer to inquiry (Organization Q), selection inquire signing discussion ((P1, P3, P4, P5), Tool K), contract signing (P1, Organization Q, Tool K, Contract for Q) > confidence indicator: 89% Activity pattern repository > © UEP 18
  19. 19. Technical implementation• ErGo platform – Support for inter-organizational cooperation – http://ergo.kti.ue.poznan.pl• ITSOA project – http://soa.edu.pl © UEP 19
  20. 20. Conclusions• RMV method increased efficiency of collaborative process execution by identification of its repeatable parts• RMV method supports the adaptation of the collaborative processes to changing environment – reasoning based on context• RMV method recommendations can be use: – Simple: to user consideration – Complex: flexible workflow engines• RMV method allows more accurate and applicable recommendations adjusted to the context © UEP 20
  21. 21. Computer Supported Collaborative Processes in Virtual Organizations Thank you for your attentionZbigniew Paszkiewicz Wojciech Cellary Department of Information Technology Poznań University of Economics, Poland {zpasz,cellary}@kti.ue.poznan.pl

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