The term process mining is used to describe techniques, tools, and methods to discover, monitor and improve real business processes by extracting knowledge from event logs commonly available in today's information systems. Process mining is based on exploration of events generated by process-aware information systems during the execution of process instances.
The research conducted in the Department of Information Technology at the Poznań University of Economics aims at development of new process mining methods for efficient discovering, analysis and improvement of collaborative processes performed by organizations. A concept of service protocols has been coined to model behavioral and social aspects of collaboration. An RMV method has been developed to automatically discover service protocols from event logs generated during collaborative process execution. Service protocols discovered are used to correct, adjust and improve collaboration.