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3 Tips for Effective Live Chat

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There is clearly a need for quick and accessible customer support online, and we think that live chat support is the answer. If you already do have it, we congratulate you – you’re well on your way to more effective customer engagement and increased sales. We’ve pulled together the top 3 tips (in our humble opinion) that we reckon would help you to make the most of your live chat software, and really aid you in connecting with your customers.

Published in: Business, Technology
  • Great presentation like your software. Very useful insights. Keep them coming.
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  • Use of live chat software effectively on website the only way to improve conversion rate. To get some more tips how to convert your online visitor into customer visit http://windowslivechatsoftware.blogspot.com
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  • Livechat is a very important and most useful part in today’s internet friendly lifestyle. https://visitlead.com/ is my favorite live chat software with latest and updated features.
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3 Tips for Effective Live Chat

  1. 1. 3 TIPS For Effective Live Chat
  2. 2. Live Chat Works According  to  studies,  90  percent  of  U.S.   consumers  consider  live  chat  to  be  very  helpful,  and   63  percent  of  customers  were  more  likely  to   return  to  a  website  that  offers  live  chat.  Clearly,  live   chat  works.     Not  seeing  results  yet?  Here  are  3  Fps  that  can  help   you  make  the  most  of  your  live  chat  soGware.  
  3. 3. 1 Make Sure To Watch your
  4. 4. 1 Make Sure To Watch your Attitude The way you handle yourself when interacting with customers can make the difference between a sale and an angry customer. Be cheerful and polite, not sarcastic and curt.
  5. 5. 1 Make Sure To Watch your Language Mirror your customer’s style of speaking. When in doubt, be formal and professional, but refrain from overusing jargon. Dealing with multiple languages? Have an automatic translation tool handy at all times.
  6. 6. 2 Always Make Use Of
  7. 7. 2 Always Make Use Of Technology Appropriately Live chat features, such as shortcuts, triggers, and departments, can save your team a lot of time, generate lots of revenue, and help assist customers better. But only if they are used judiciously.
  8. 8. 2 Always Make Use Of Style Guides Liberally Having a set of common words or phrases to use when dealing with customers can be useful, but it’s better not to rely solely on such a guide, lest you sound robotic. The style guide may not always contain the right answers.
  9. 9. 3 Remember, Please Be Truthful But Still Helpful Don’t know the answer to something? Don’t lie. Tell the customer you don’t know and either find out, or simply invite another agent into the chat for seamless escalation.
  10. 10. 3 Remember, Please Be Prompt But Still Accurate If your customer requests a chat, make sure to respond within a couple of minutes, or he/she will lose interest and move on. Once initiated, take your time to really find the correct response than rush out a half-baked one.
  11. 11. 3 Remember, Please Be Personal But Don’t Overcrowd Make use of the information afforded by your live chat tool of choice. Ensure that you take a look through a customer’s information and chat history (if any) before providing them with personalized, instead of generic, suggestions. This kind of assistance will wow your customers.
  12. 12. Ultimately,
  13. 13. Ultimately, Forget about the bottom-line i.e. profits
  14. 14. Ultimately, Help Your Customer Forget about the bottom-line i.e. profits
  15. 15. Ultimately, Help Swallow Your Customer The Losses Forget about the bottom-line i.e. profits
  16. 16. Earn a Customer For Life
  17. 17. For providing support and engaging with customers, live chat has no equal. If you are keen on creating customer WOW, you’ll find that Zopim Live Chat delivers. Try it out with our 14-day trial - you won’t regret it: www.zopim.com

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