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Supporting Your Themes While Staying Sane - WordCamp New York


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After months of design and development, you’ve finally released a theme to the public. You take a deep breath, sit back, and admire your work of art. Exactly three minutes later, a user tells you that they love your theme, but they’d just like to know how to add a third sidebar, a new widget area in the footer, and give the whole thing more of an art deco vibe.

You freeze like a deer in the headlights. What now?

Providing support for your themes offers tremendous opportunities to educate people, from explaining how to make a child theme to teaching simple CSS tweaks. It also presents challenges, like writing easy-to-follow setup documentation for a complex theme, or handling requests for help outside official support channels. This session will look at how to support your theme well while making users happy and staying sane – a winning combination in the world of theme development.

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Supporting Your Themes While Staying Sane - WordCamp New York

  1. 1. Kathryn Presner WordCamp NYC 2014 @zoonini #wcnyc  
  2. 2. Kathryn Presner Happiness Engineer Automattic Theme Team
  3. 3. Be Nice empathetic, human, professional
  4. 4. Be Patient even with thread-hijackers
  5. 5. Gauge Skill Level beginner, expert, in between
  6. 6. Think Outside The Theme plugins, other themes
  7. 7.
  8. 8. Offer Resources Codex, tutorials, hire someone
  9. 9. Foster Community let volunteers help, acknowledge
  10. 10. Provide Docs FAQ, screenshots, screencasts
  11. 11. Be Realistic enhancements, bugs, older browsers, uncommon devices
  12. 12. Limit Channel- Switching different thread/forum/venue
  13. 13. Refer Out if better expertise elsewhere
  14. 14. Best Practices child themes, custom CSS plugin
  15. 15. Happy Users = Happy You
  16. 16. What About You? your biggest challenges?
  17. 17. Where to find Presentation Fonts Arvo & Lato Kathryn Presner Web: zoonini Twitter: @zoonini