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Loyalty 2012 Brochure

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Loyalty World 2012- Europe’s largest customer experience and engagment conference.

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Loyalty 2012 Brochure

  1. 1. www.terrapinn.com/loyaltyEurope’s largest customer 5 - 6 November 2012 Hilton Metropole, London, UKengagement, experience 2012 sponsorsand loyalty showcreated by @LoyaltyWorld #lwconf
  2. 2. @RapideUK At #lwconf loyalty world 2011 - great talks from @AimiaInc Sir Terry Leahy, Martha Rogers and Keith Abel. Our sincere thanks to @LoyaltyWorld - it was a great show in London last week! #lwconf #Aimia http://t.co/UYQKmUwAThe 10th annual Loyalty World will What happened in 2011? More speakersonce again equip senior marketers Busy conference room and buzzing networking areas! We’re bringing you over 100 expert industry speakersfrom the world’s biggest and most We had a terrific industry response to the event and with more CEO-level speakers than ever beforeinnovative brands with the strategies attendance was significantly up on 2010 (almost 400 people at last count)! More big namesand intelligence they need to driveloyalty, increase customer Big name keynotes already confirmed include Jerry For 4 action packed days, Loyalty World sawengagement and retention, and Greenfield, co-founder, Ben & Jerry’s, Richard Reed, representatives from 49 countries and 250+ co-founder, Innocent Drinks and Simon Calver, CEO,make long term commercial gains. companies congregate to share insight, build LoveFilm connections and prepare and position theirIt’s 2 days packed with best businesses for greater success in 2012. More in-depth contentpractice, great networking, and in 2012 sees the launch of our Advanced Marketingdepth case studies! What’s new for 2012 Clinics – ‘how to’ workshops for more experienced Join over 400 senior marketers from the world’s marketing practitioners, led by big industry experts. biggest businesses! We’ll also be giving our expert speakers more time – so you can really get to the juicy stuff! More space We know it got quite cosy this year so we’re moving More networking to a bigger venue…big enough to accommodate At the launch of the Loyalty World industry awards. “An informative & inspirational 500+ attendees conference!” Director, Loyalty & Incentive Channel | Philips Consumer Lifestyle Call Zoe Diggins + 44 (0)20 7092 1123 zoe.diggins@terrapinn.com
  3. 3. Senior marketing executives from the biggest companies in the world! Job titles include: • CMO • Marketing Director • Head of Loyalty • Head of CRM • Head of Customer Experience • Head of Customer InsightCall Zoe Diggins + 44 (0)20 7092 1123 zoe.diggins@terrapinn.com
  4. 4. Head of Consumer Banking Abu Dhabi Commercial Bank Marketing Director Accor UK & Ireland Head of Marketing Services ADCB VP Customer Marketing Air France and KLM Business Development Manager Ampersand Group CRM Insight and Analytics Manager AS Watson Head of International Partnerships Avis Europe Head of Market Intelligence BancoPosta Associate Banque Accord Lead Communicator Belfast City Council Marketing Manager Loyalty Best Western Hotels Head of Online BMI Baby Head of PR BMI baby Marketing & Sales - BMW i Mobility Services BMW Group BP CRM Rhine Marketing Team BP Europa Director of Loyalty & Customer Communications British Gas Digital Retention & Engagement Specialist Bupa International Loyalty and Retention Marketing Manager Bupa International Senior Marketing Manager Bupa International Loyalty Service Manager BWIN Interactive Entertainment Visitors Services Canadian Museum of Civilization President & CEO Canadian Vintners Association Loyalty Director Carrefour Head of Sales Cyprus Telecommunications Authority Manager Communication and Marketing Deka markt Retention & Insight Manager East Coast Main Line Company EU Relationship Marketing Strategy Manager eBay Head of Revenue Elavon Financial Services Head of Brand Marketing Emaar Hospitality Group Senior Loyalty & CRM Manager Eurostar International Online Sales & Operations Manager Facebook Director, Loyalty Marketing Fairmont Raffles Hotels International Senior Marketing Executive Customer Lifecycle Europe Farnell Head of Customer Marketing FreeSat Group Head of CRM Gala Coral Group Commercial Manager Galp Energia Client Service Director GFK Slovakia Ltd Industry Head, Retail Google Head of CRM Groupon UK & Ireland Director of CRM Harrods Ltd Marketing Manager Hermes Airports Head of Loyalty and Customer Insight Homebase Membership Marketing Executie Institute of DirectorsCEO International Airlines Group Compaign Manager J.P Boden & Co Head of CRM & Loyalty Jack Wills Head of Multi Channel John Lewis Director, Loyalty Marketing JumeirahGroup CMO Just-Eat Head of Mobile Lastminute.com Marketing Specialist Latvija Statoil CRM Manager LEASY Senior Director, CRM LEGO Company VP, Consumer ExperiencesLEGO Company Loyalty Program Manager IKEA Senior Manager, Duo Credit Cards Lloyds Banking GroupBusiness Leader Market Development MasterCard Europe Internationalization& Operations Loyalty Programmes Manager Group Marketing Meliá Hotels Digital Communications Specialist Mercedes Benz & Smart Chairman & Co-Founder Metro Bank Head ofStrategic Planning Nectar Marketing Director Nectar Customer Retention Manager Net-A-Porter Director - Brand & Marketing NTUC Fairprice Co-Operative Limited Head of LoyaltyMarketing Orange Group Head of Customer Lifecycle Strategy Orange, France Telecom Group Head of Consumer Insights PepsiCo India Director Loyalty & Incentives / Travel RetailPhilips Consumer Lifestyle Director Customer Experience and NPS Philips International Social Media Manager Phones 4U Commercial Manager, Loyalty & Retention ResearchIn Motion Senior Director - Loyalty & Retention Research In Motion Alternative Sales Channel Manager Europe Robert Bosch GmbH Head of Loyalty Royal Bank of ScotlandHead of Card Strategy and Planning Royal Bank of Scotland Group Residential Segment Management Section Manager Saudi Telecom Company Global CRM and CSC CoordinatorShell Head of Marketing & Strategy Retail Loyalty Shell Loyalty & B2C Payment Alliance Coordinator Shell Deutschland Oil Country Sales Manager SIA Baltic Miles Senior MarketingCommunications Executive - Active Membership Simplyhealth Head of Contact Centre Services Specsavers Director Online marketing & CRM Spilgames Group Advertising & CommunicationsManager Spinneys Payment Product Developer Statoil Fuel & Retail ASA Web & Digital Manager Statoil Fuel & Retail ASA Marketing Director Subway Subcard Programme ManagerSubway Director, Development & Account Suhde Oy Senior Project Manager Sumitomo Corporation Director of Department of retail products and marketing Svyaznoy Bank Senior VicePresident, Sales & Sourcing, Global Voice SolutionsTATA Communications Head of Business Intelligence Telefonica O2 Head of Customer Relationship Management Telekom SlovenijeLoyalty Manager TeliaSonera Marketing Director, Insight Tesco Clubcard Bluepoint Director Tesco Stores Senior Marketing Manager Tesco Stores CRM Manager The North FaceExecutive Director, Consumer Engagement & D2C Marketing The Walt Disney Company SVP, Consumer Engagement & D2C Marketing The Walt Disney Company Head - CustomerLoyalty Titan Industries Value Added Services Manager Turk Telekomunikasyon Director, Global Media Innovation Unilever Manager, Loyalty Marketing and Customer Relationship VIARail Canada CRM Specialist - Emerging Markets Viasat Broadcasting Managing Director Virgin Insight Corporate Development & Strategy Manager Virgin Management Head of BidMarketing Strategy Virgin Trains Marketing Development Manager Virgin Trains SVP Merchant Analytics Visa Europe Former Head of Digital Visit Britain Marketing Manager CRM VistaprintStrategy & Business Development Executive Woolworths Financial Services Head of Customer Marketing Division Woolworths Pty Sales Director Zain Sudan Head of Consumer Banking
  5. 5. @teleena_mobile First day of @LoyaltyWorld and already many interesting contacts. Looks promising for the rest of the days!! #lwconf Senior marketers Create a strategy for improving come to Loyalty Interpret and the customer Leverage reward World and learn use customer data Understand experience programmes to forge greater how to capitalise how to... customer on the explosion and drive measurable engagement business results of social Build a cohesive, and trust media Explore all-encompassing, innovations across cross-channel Create a multi-channels to customer customer-centric build trust and drive loyalty strategy organisation brand loyalty and establish true @OliverArscott “brand love” Great day so far at #LWconf, speakers going behind the big data jargon to reveal real business valueCall Zoe Diggins + 44 (0)20 7092 1123 zoe.diggins@terrapinn.com
  6. 6. The 2012 show at a glance Monday 5th November keynote programme AdvancedTrack A Track B marketing Clinics Tuesday 6th November keynote programme AdvancedTrack A Track B marketing Clinics
  7. 7. “I just wanted to express my sincere thanks to the Team… for the way you looked after the Rapide guys at Loyalty World. You were all so conscientious, hard-working, professional but also fun to be around. … This has been a successful event for Rapide asDo you sell solutions and technology to help businesses enhance, develop and implement their we seek to raise our profile incustomer strategy? You need to be here. this industry”Loyalty World is where senior marketing executives come to debate new strategy, technology Managing Director | Rapide – The Moments of Truth Company | Sponsor of Loyalty World 2011and techniques over 3 days. All looking for vendors to help implement their customer strategy! Consultants Enterprise Customer Web and Loyalty reward Card manufacturers Social Media (Brand, Customer technology Experience customer analytics and coalition and integrators solutions and Loyalty) (CRM, Data technology programmes (consultants, SEO, Mining, Business Buzz Monitoring, Intelligence) Marketing Agencies, ORM)Call Zoe Diggins + 44 (0)20 7092 1123 zoe.diggins@terrapinn.com
  8. 8. The Loyalty World Advantage Build strong and valuable business contacts Meet the top decision makers and influencers of European businessUse our networking manager to create meetings with key clients in the industry Benefit from tailored solutions to meet the needs of your businessTake advantage of the year round marketing campaign to a global databaseDemonstrate your solutions in front of senior decision makers Sponsorship packages available Diamond Sponsor Platinum Sponsor Gold Sponsor Silver Sponsor Clinic Sponsor Lunch Sponsor Exhibitor Sponsor Dinner Sponsor Award category sponsor Sponsor packages can be seperately downloaded
  9. 9. Loyalty World is much more than a 3 day industry conference; it’s an intricate network, a vibrant community and a recognised industry destination with 365 day presence. As the eyes and ears of your industry, our portal ‘Customer Love’ is informed, ahead of the curve and a genuine hub for the global loyalty market. Content is King on Customer Love Building upon 10 years of experience in customer engagement and retention, Customer Love brings together those decision makers with a serious focus on loyalty and marketing. Our community spans the entire value chain from international powerhouse brands to game changing start-ups, and all the key stakeholders in- between. Customer Love uncovers the hottest topics and most valuable@fycaya case studies and delivers this ‘gold dust’ via regular blogs,Great conference #lwconf. Thanks to allwho came to see me afterwards. Truly podcasts, executive interviews, industry commentary, eventmeans a great deal! footage and video presentations. Join your peers on Customer Love as we go social, take campaigns viral, create a buzz about industry achievement @SeanScannell and promote your participation and presence at Loyalty World. Another stream of valuable insight today! #lwconf Customer Love is no ordinary blog, it’s a credible and visible communication channel, so get involved at Loyalty World and let Customer Love’s reputation and momentum do the talking for you. @Dimelo Compelling #Marmite case study by @ dkweinstein Unilever, engaging w/ 30 super fans --> reaching 750k. #lwconf http://blogs.terrapinn.com/customers
  10. 10. 2012 sponsors confirmed Past sponsors include the first club INSTANT REWARDS BRANDEDCall Zoe Diggins + 44 (0)20 7092 1123 zoe.diggins@terrapinn.com
  11. 11. Diamond sponsor packageBefore the show• Your logo to feature on the event brochure, website and marketing as Diamond sponsor• Personalised emailing of conference brochures to sponsor’s wish-list of clients offering registration discounts of 15% courtesy of the sponsor (up to a maximum of 250 names)• 5 passes for sponsor staff including speakers• Use of Networking manager to pre-arrange meetings with wish list of prospects• White Paper or editorial content on Customer LoveAt the show• Keynote presentation on the conference programme (30 mins)• An additional client case study presentation on a conference track• Your speaker on a panel session• Your logo will be included on all on-site signage and event banners as Diamond sponsor• Exhibition space• Corporate insert (max 2 A4 pages) in the conference delegate documentation• Full access to Speed Networking sessionAfter the show High value sponsorship• Logo on Contact, our online networking portal, for 1 year packages to suit all• First refusal for Diamond sponsorship at Loyalty World 2013 budgets… www.terrapinn.com/loyalty
  12. 12. Platinum sponsor packageBefore the show• Your logo to feature on the event brochure, website and marketing as Platinum sponsor• Personalised emailing of conference brochures to sponsor’s wish-list of clients offering registration discounts of 15% courtesy of the sponsor (up to a maximum of 200 names)• 4 passes for sponsor staff including speakers• Use of Networking manager to pre-arrange meetings with wish list of prospects• White Paper or editorial content on Customer LoveAt the show• Keynote presentation on the conference programme (20 mins incl. Q&A)• An additional client case study presentation on a conference track OR a speaker on a panel session• Exhibition space• Your logo on all on-site signage and event banners as Platinum sponsor• Corporate insert (max 2 A4 pages) in the conference delegate documentation• Full access to Speed Networking session High value sponsorshipAfter the show packages to suit all• Logo on Contact, our online networking portal, for 1 year budgets…• First refusal of Platinum sponsorship at Loyalty World 2013 www.terrapinn.com/loyalty
  13. 13. Gold sponsor packageBefore the show• Your logo to feature on the event brochure, website and marketing as Gold sponsor• 3 passes for sponsor staff including speakers• Use of Networking Manager to pre-arrange meetings with wish list of prospects• White Paper or editorial content on Customer LoveAt the show• Presentation on a conference track (20 mins incl. Q&A)• Face to face introductions facilitated by dedicated Networking Manager• Exhibition space• Your logo will on all on-site signage and event banners as Gold sponsor• Corporate insert (1 A4 page) in the conference delegate documentation• Full access to Speed Networking sessionAfter the show• Logo on Contact, our online networking portal, for 1 year• First refusal of Gold sponsorship at Loyalty World 2013 High value sponsorship packages to suit all budgets… www.terrapinn.com/loyalty
  14. 14. Silver sponsor packageBefore the show• Your logo to feature on the event brochure, website and marketing as Silver sponsor• 2 passes for sponsor staff including speakers• Use of Networking manager to pre-arrange meetings with wish list of prospects• White Paper or editorial content on Customer LoveAt the show• Your speaker on a panel discussion on the conference programme• Face to face introductions facilitated by dedicated Networking Manager• Exhibition space• Your logo will be included on all on-site signage and event banners as Silver sponsor• Corporate insert (1 A4 page) in the conference delegate documentation• Full access to Speed Networking sessionAfter the show• Logo on Contact, our online networking portal, for 1 year• First refusal of Silver sponsorship at Loyalty World 2013 High value sponsorship packages to suit all budgets… www.terrapinn.com/loyalty
  15. 15. Clinic sponsor packageBefore the show• Your logo to feature on the event brochure, website and marketing as Clinic sponsor (subject of clinic to be determined in conjunction with conference producer)• 3 passes for sponsor staff including speakers• Use of Networking Manager to pre-arrange meetings with wish list of prospects• White Paper or editorial content on Customer LoveAt the show• Host and lead “Advanced marketing clinic” – ‘how to’ workshop for more advanced marketers (90 minutes)• Face to face introductions facilitated by dedicated Networking Manager• Exhibition space• Your logo will on all on-site signage and event banners as Clinic sponsor• Corporate insert (1 A4 page) in the conference delegate documentation• Full access to Speed Networking sessionAfter the show• Logo on Contact, our online networking portal, for 1 year• First refusal of Clinic sponsorship at Loyalty World 2013 High value sponsorship packages to suit all budgets… www.terrapinn.com/loyalty
  16. 16. Lunch sponsor packageBefore the show• Your logo to feature on the event brochure, website and marketing as Lunch sponsor• 2 passes for sponsor staff• Use of Networking manager to pre-arrange meetings with wish list of prospects• White Paper or editorial content on Customer LoveAt the show• Deliver a short opening speech during the Lunch break• Two banners positioned within the Lunch area (banner supplied by sponsor)• Branded placards on tables during Lunch• Face to face introductions facilitated by dedicated Networking Manager• Exhibition space• Your logo included on all on-site signage and event banners as Lunch Sponsor• Corporate insert (1 A4 page) in the conference delegate documentation• Full access to Speed Networking sessionAfter the show• Logo on Contact, our online networking portal, for 1 year High value sponsorship• First refusal of Lunch sponsorship at Loyalty World 2013 packages to suit all budgets… www.terrapinn.com/loyalty
  17. 17. Exhibitor packageBefore the show• Your logo to feature on the event website as an Exhibitor• White Paper or editorial content on Customer Love• 2 complimentary conference passes for your company’s executivesAt the show• Exhibition space• Full access to Speed Networking session High value sponsorship packages to suit all budgets… www.terrapinn.com/loyalty
  18. 18. The Lovehearts sponsor packageThe LoveheartsCelebrating excellence in marketing - The Loveheart AwardsJoin us in recognizing the outstanding achievements of thoseorganisations who have demonstrated that they truly place the customerat the heart of their business.Enjoy a glamorous evening and celebrate the achievements of the industryby sponsoring the Loyalty World Awards. High value sponsorship packages to suit all budgets… www.terrapinn.com/loyalty
  19. 19. Dinner sponsor packageBefore the awards• Your logo to feature on the event brochure, website and marketing as Dinner sponsor• 2 main conference passes for sponsor staff• White Paper or editorial content on Customer LoveAt the awards• Brief welcome address (5-10 minutes) at start of Awards ceremony• Sponsorship of 1 awards category• The award will be announced in association with sponsor and will be presented on stage by a senior representative of sponsoring organisation.• Two banners positioned within the room (banners supplied by sponsor)• Your company logo on banners at Awards dinner, on main screen, table placard and seating plan• VIP Table for 10 for your staff/ clients, table guaranteed to be in the first rows High value sponsorship packages to suit all budgets… www.terrapinn.com/loyalty
  20. 20. Award category sponsor packageBefore the awards• 2 main conference passes for sponsor staff• White Paper or editorial content on Customer LoveAt the awards• Sponsorship of 1 awards category• The award will be announced in association with sponsor and will be presented on stage by a senior representative of sponsoring organisation.• Your company logo on banners at Awards dinner, on main screen, table placard and seating plan• VIP Table for 10 for your staff/ clients, table guaranteed to be in the first rows• Sponsors name and logo will be engraved on the winners’ trophy in their category High value sponsorship packages to suit all budgets… www.terrapinn.com/loyalty

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