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Lean Startups
TechStars Patriot Boot Camp
Zach Nies


            @zachnies
Why I care
about startups
Font Sampler




http://media.kelbymediagroup.com/layersmagazine/images/columns/artoftype/may06/glyph-set.jpg   http://en.wikipedia.org/wiki/File:Caslon-schriftmusterblatt.jpeg
2,500,000
         Customers

Revolutionized
 an industry
Amazing
team, culture,
 product, and
   process
One problem…
Bad business
Revolutionized
   nothing
Amazing
 team, culture,
product, process
and…
Great business
Revolutionizing
  an industry
I love to change
    industries
Apply new
  disciplines
to your startup
Become disciplined
   explorers…
who know how to
balance exploration
   and execution
Increase your odds
    of success
What is a startup?
How do we navigate
 that uncertainty?
Explore     Execute
          h"p://www.slideshare.net/sblank/the3startup3owners3manual3sxsw311954724>
When to explore vs
    execute?
Brown,>Tim>(2009309316).>Change>by>Design>(Kindle>LocaMon>1984).>Harper>Collins,>Inc..>Kindle>EdiMon.>>
Where are you?
Brown,>Tim>(2009309316).>Change>by>Design>(Kindle>LocaMon>1984).>Harper>Collins,>Inc..>Kindle>EdiMon.>>
What to do




Execute




    Brown,>Tim>(2009309316).>Change>by>Design>(Kindle>LocaMon>1984).>Harper>Collins,>Inc..>Kindle>EdiMon.>>
What to do




   Brown,>Tim>(2009309316).>Change>by>Design>(Kindle>LocaMon>1984).>Harper>Collins,>Inc..>Kindle>EdiMon.>>
What to do




   Big
Companies




     Brown,>Tim>(2009309316).>Change>by>Design>(Kindle>LocaMon>1984).>Harper>Collins,>Inc..>Kindle>EdiMon.>>
Big
Companies
            h"p://www.flickr.com/photos/ironnickel/6076087519>
Startups

h"p://www.flickr.com/photos/elcapitan/2387917709>
What to do




Execute




    Brown,>Tim>(2009309316).>Change>by>Design>(Kindle>LocaMon>1984).>Harper>Collins,>Inc..>Kindle>EdiMon.>>
Explore vs. Execute
30 years
of science
Unordered                    Ordered




Chaotic   Complex   Complicated Simple
Unordered                                                          Ordered
                                                 An example




 Chaotic                                        Complex   Complicated Simple


h"p://www.flickr.com/photos/ksionic/383240468>
Unordered                     Ordered


          Complex   Complicated
Chaotic                           Simple
Unordered                Ordered

      Complex    Complicated


       Chaotic     Simple
Unordered                          Ordered
 Complex                          Complicated
 Cause & Effect is only   Cause & Effect is not
 understandable in        obvious and requires
 retrospect, and is not   analysis or expertise
 repeatable


                             Cause & Effect is
  Cause & Effect not            obvious to all
  perceivable                and is repeatable
 Chaotic                                Simple
Music Industry in 2000 - Napster
 Complex                            Complicated
  Independent              Managing a large tour
  musicians self
  publishing online

                       Disorder
                 Managing a NIN tour


  Major label online              Major label CD
  distribution                      distribution
 Chaotic                                  Simple
Unordered                               Ordered
Unordered       Ordered
        E   E
        x   x
        p   e
        l   c
        o   u
        r   t
        e   e
Unordered       Ordered
        P
        r   P
        e
        p   l
        a   a
        r   n
        e
Unordered           Ordered
        E
        n
        t   G   M
        r   e   a
        e   n   n
        p   e   a
        r   r   g
        e   a   e
        n   l   r
        e
        u
        r
Ideal team sizes

Complex                          Complicated
 < 30 People                < 150 People




 < 7 People                 > 150 People
Chaotic                               Simple
Not Black and White
 Complex                                  Complicated
              Create
            market buzz           Sales
                                comp plans

           Increasing                    Terms of
             signups                      service
                          Disorder

                                                  >
             Server                Ordering
             hacked             office supplies

 Chaotic                                              Simple
Unordered                                         Ordered
Market Dynamics
 Complex                         Complicated

            Product/market fit

                   Disorder




 Chaotic                              Simple
Unordered                           Ordered
What to do




Execute




    Brown,>Tim>(2009309316).>Change>by>Design>(Kindle>LocaMon>1984).>Harper>Collins,>Inc..>Kindle>EdiMon.>>
h"p://www.flickr.com/photos/virtualeyesee/6107062655>
Create a plan that
predicts the future
Market research
               Product definition
            Product requirements
                    Detailed plan
                    Alpha release
                     Beta release
                     Final release
FIRST CONTACT WITH CUSTOMERS
Market research
               Product definition
            Product requirements
                    Detailed plan
                    Alpha release
                     Beta release
                     Final release
FIRST CONTACT WITH CUSTOMERS
Market research
               Product definition
            Product requirements
                    Detailed plan
                    Alpha release
                     Beta release
                     Final release
FIRST CONTACT WITH CUSTOMERS
Market research
               Product definition
            Product requirements
                    Detailed plan
                    Alpha release
                     Beta release
                     Final release
FIRST CONTACT WITH CUSTOMERS
Market research
               Product definition
            Product requirements
                    Detailed plan
                    Alpha release
                     Beta release
                     Final release
FIRST CONTACT WITH CUSTOMERS
Market research
               Product definition
            Product requirements
                    Detailed plan
                    Alpha release
                     Beta release
                     Final release
FIRST CONTACT WITH CUSTOMERS
Market research
               Product definition
            Product requirements
                    Detailed plan
                    Alpha release
                     Beta release
                     Final release
FIRST CONTACT WITH CUSTOMERS
Market research
               Product definition
            Product requirements
                    Detailed plan
                    Alpha release
                     Beta release
                     Final release
FIRST CONTACT WITH CUSTOMERS
HOW MANY GUESSES?
CUSTOMER VALIDATION
h"p://www.flickr.com/photos/oregondot/4132135156>
Create
 an environment
that can discover
    the future
h"p://www.richard3feynman.net/gallery.htm>
Disciplined way to
   turn guesses
 into knowledge
Fundamental guess?
Business Model
Build your canvas today

 Modify it as you learn

   Use it to prepare
    for Demo Day
h"p://www.flickr.com/photos/virtualeyesee/6107062655>
Lean Startup
Customer Development
Explore     Execute
          h"p://www.slideshare.net/sblank/the3startup3owners3manual3sxsw311954724>
Startups are NOT
 smaller versions
of big companies
Discover and solve
customer’s problem
“Get out of
the building!”
Steve Blank
The Customer Development
            process magnified

         Empathize                    Empathize
Learn




                             Learn
                     Build




                                                                          Build
         Measure                         Measure




                                     h"p://www.slideshare.net/sblank/the3startup3owners3manual3sxsw311954724>
John Boyd’s OODA Loop
Explore
          h"p://www.slideshare.net/sblank/the3startup3owners3manual3sxsw311954724>
h"p://www.slideshare.net/sblank/the3startup3owners3manual3sxsw311954724>
h"p://www.slideshare.net/sblank/the3startup3owners3manual3sxsw311954724>
h"p://www.slideshare.net/sblank/the3startup3owners3manual3sxsw311954724>
TAKE EACH MAJOR GUESS
h"p://www.youtube.com/watch?v=Iyjs3zeoSrM>
Problem Discovery
Who is
feeling the pain?
What pain
are they feeling?
How do they make
that pain go away
      today?
“Customers don’t care
 about your solution.
 They care about their
 problems.
                  Dave McClure
h"p://www.richard3feynman.net/gallery.htm>
Experiment design
Frame: [customer segment] needs a way
to [describe user’s need] because
[problem description].
Hypothesis: Educated guess how
[specific repeatable action] will create
[expected result]
Experiment Design: How will you
attempt to invalidate your hypothesis?
Measures: How will you measure the
results?
Safety: What could indicate this
experiment isn’t safe to run or continue?
Maximize learning – Don Reinertsen




http://jchyip.blogspot.com/2010/05/lean-software-and-systems-conference.html
Problem Interview Overview




Running Lean by Ash Maurya, page 118.
h"p://www.flickr.com/photos/adacMo/2535502416>
Typical
market research:

   Customer
   attributes
h"p://www.flickr.com/photos/serpicolugnut/172616929>
Innovation
market research:

    Customer
 circumstances
h"p://www.flickr.com/photos/serpicolugnut/172616929>
h"p://www.flickr.com/photos/indigoprime/2481346616>
h"p://www.flickr.com/photos/twostoutmonks/664314897>
Milkshake Test



    What job is
your solution being
 hired to perform?
Solution Discovery
Validate
primary problems
Test your
low fidelity Minimum
   Viable Product
Solution Interview Overview




Running Lean by Ash Maurya, page 142.
Find
Earlyvangelists
Explore
          h"p://www.slideshare.net/sblank/the3startup3owners3manual3sxsw311954724>
Validation
Validate Positioning
Product Positioning

For (target customers)
Who (have the following problem)
The (product name) is a (describe the
product or solution)
That provides (key benefit)
Unlike (reference competition),
The product/solution (describe the key
point of competitive differentiation)
Validate Roadmap
Sales Roadmap

       8/31/10>                10/30/10>                   1/?/11>                   3/?/11>


       Release 1                Release 2                 Release 3                 Release 4


Theme: UI                Theme: Reporting          Theme: Dashboards         Theme: Admin

For X, this UI release   For <who>, this release   For <who>, this release   For <who>, this release
provides <what value>    provides <what value>     provides <what value>     provides <what value>




Key Features:            Key Features:             Key Features:             Key Features:
    1. Feature A             4. Feature B’             7. Feature B’’            10. Feature F
    2. Feature B             5. Feature C’             8. Feature D’             11. Feature G
    3. Feature C             6. Feature D              9. Feature E
Validate Value
Get out and sell
Pivot
    or
Persevere?
Vision
h"p://www.flickr.com/photos/klearchos/4541072707>
Execute
h"p://www.slideshare.net/sblank/the3startup3owners3manual3sxsw311954724>
Explore     Execute
          h"p://www.slideshare.net/sblank/the3startup3owners3manual3sxsw311954724>
“Tiger, one day you will
  come to a fork in the
  road.
“You can be somebody.
  You will have to make
  compromises and you
  will have to turn your
  back on your friends.
  But you will be a
  member of the club
  and you will get
  promoted.
“Or you can do
  something –
  something for your
  country and for your
  Air Force and for
  yourself.
“you may not get
 promoted … but you
 won’t have to
 compromise yourself.
 You will be true to
 your friends and to
 yourself. And your
 work might make a
 difference.
“To be somebody or to
  do something. In life
  there is often a roll
  call. That’s when you
  will have to make a
  decision. To be or to
  do.
“Which way
 will you go?
Books that informed this talk
People who informed this talk




 David      Max        Ash       Clayton
Snowden    Boisot     Maurya   Christensen




           Frank H.    Eric
            Knight     Ries
Geoffrey                          Steve
 Moore                            Blank
h"p://www.flickr.com/photos/fla"op341/224597838>
@zachnies

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