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Module+Introduction+Sh2+111108

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Module+Introduction+Sh2+111108

  1. 1. Module Introduction Managing in the International Hospitality Industry Quinn’s Becoming a Master Manager 11 November 2008 by Sjoerd Gehrels Course Leader MA in International Hospitality Management
  2. 2. Module Essentials <ul><li>8 Sessions </li></ul><ul><li>4-5 Visiting Lecturers (Managers from Dutch hospitality or related industries) </li></ul><ul><li>Central frameworks: Competing Values + Organizational Change </li></ul><ul><li>Module assignment + presentation </li></ul><ul><li>5 Credits </li></ul>
  3. 3. Sessions <ul><li>1: Introduction of module and Competing Values Framework (Becoming a Master Manager) </li></ul><ul><li>2: Introduction of Organizational Culture Assessment Instrument (OCAI) </li></ul><ul><li>3-7: Visiting lecturers – topic + workshop </li></ul><ul><li>8: Presentations of module assignment </li></ul>
  4. 4. Main Sources (Literature) <ul><li>Quinn, R.E., Faerman, S.R., Thompson, M.P., McGrath, M.R. And St.Clair, L.S. (2007), Becoming a Master Manager , 4th edition, New Jersey: John Wiley & Sons </li></ul><ul><li>Cameron, K.S. and Quinn, R.E. (2006), Diagnosing and Changing Organizational Culture , San Francisco: Jossey-Bass </li></ul>
  5. 5. Visiting Lecturers <ul><li>Albert Rouwendal : Director Movenpick Hotel Amsterdam </li></ul><ul><li>Dick Krans : Director of Human Resources Okura Hotel Amsterdam </li></ul><ul><li>Bram Speelman : Revenue Manager NH Hotels Amsterdam </li></ul><ul><li>Gijs-Jan Schussler : Senior Officer Expertise Center Dutch Royal Forces </li></ul><ul><li>??? </li></ul>
  6. 6. Module Assignment <ul><li>Write a Personal Development Plan (PDP) for your future professional development related to the Competing Values Questionnaire (CVQ) </li></ul><ul><li>Expand on each role of the CVQ within this PDP referring to other sources than Quinn </li></ul><ul><li>Employ in your assignment other sources and the content of the visiting lectures/industry representatives </li></ul>
  7. 7. Assessment <ul><li>1. Module assignment </li></ul><ul><li>- written piece of work => 75% of total </li></ul><ul><li>- approximately 4000 words </li></ul><ul><li>2. Presentation </li></ul><ul><li>- in last week of module => 25% of total </li></ul><ul><li>- 10 minutes maximum </li></ul>
  8. 8. Rational Goal Model Internal Process Model Human Relations Model Open Systems Model $ Mentor Facilitator Monitor Coordinator Director Producer Broker Innovator 1.Understanding self and others 2.Communicating effectively 3.Developing employees 1.Building teams 2.Using participative decision making 3.Managing conflict 1.Managing information through critical thinking 2.Managing information overload 3.Managing core processes 1.Managing projects 2.Designing work 3.Managing across functions 1.Developing and communicating a vision 2.Setting goals and objectives 3.Designing and organizing 1.Working productively 2.Fostering a productive work environment 3.Managing time and stress 1.Building and maintaining a power base 2.Negotiating agreement and commitment 3.Presenting ideas 1.Living with change 2.Thinking creatively 3.Managing change Flexibility Control Internal External Collaborate Create Control Compete Commitment Morale Participation Openness Information management Documentation Stability Control Direction Goal clarity Productivity Accomplishment Growth Resource acquisition Innovation Adaptation
  9. 9. Personal Development Plan <ul><li>Steps </li></ul><ul><li>Analysis of current situation: Quinn web (in a setting of 90º, 180°, 270° or preferably 360° measuring), previous experience + education </li></ul>2. Defining the gap between current situation and desired situation (personal carreer/organisational needs 3. Formulating of learning/development needs 4. Objectives setting: S.M.A.R.T. and learning/development moments 5. Development assessment and restarting of the process
  10. 10. Analysis Defining gap Formulating learning needs Objectives settings Development assessment
  11. 11. Assignment for this session <ul><li>Individually find internet access (+ printer facility) </li></ul><ul><li>Go to www.wiley.com/college/quinn </li></ul><ul><li>Click: student companion site </li></ul><ul><li>Click: competing values skills surveys </li></ul><ul><li>Enter the competing values skill survey and do both the Competing Values Management Practices Survey and the Competing Values Skills Assessment </li></ul><ul><li>Print both outcomes and come back to class room </li></ul>

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