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Chatbots to Democratize the Access to Information and Internet Services

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Chatbots to Democratize the Access to Information and Internet Services

  1. 1. UOC Research Showcase 2019 edition 5th November 2019 #researchUOC
  2. 2. Chatbots to Democratize the Access to Information and Internet Services Javier Cánovas SOM Research Lab – IN3 EIMT – UOC
  3. 3. Unsplash/AlfonsTaekema
  4. 4. Unsplash/AlfonsTaekema
  5. 5. How to communicate with services? Unsplash/DariaNepriakhina Unsplash/imgix
  6. 6. Unsplash/DariaNepriakhina Unsplash/imgix Unsplash/JuriGianfrancesco How to communicate with services?
  7. 7. CHATBOTS to the Rescue A user-friendly conversational interface to talk with software systems Unsplash/TinchoFranco DEFINITION
  8. 8. CHATBOTS to the Rescue Unsplash/TinchoFranco You already know them:
  9. 9. CHATBOTS to the Rescue Unsplash/TinchoFranco You already know them: How we plan to solve it?
  10. 10. CHATBOTS to the Rescue Unsplash/TinchoFranco XatKit
  11. 11. Unsplash/DariaNepriakhina UnsplashGrant Lemons Flickr/MarcoVerch Example
  12. 12. Unsplash/DariaNepriakhina UnsplashGrant Lemons Flickr/MarcoVerch Example
  13. 13. Unsplash/DariaNepriakhina UnsplashGrant Lemons Flickr/MarcoVerch Example
  14. 14. Unsplash/DariaNepriakhina UnsplashGrant Lemons Flickr/MarcoVerch Example
  15. 15. Unsplash/DariaNepriakhina UnsplashGrant Lemons Flickr/MarcoVerch Example
  16. 16. Unsplash/DariaNepriakhina UnsplashGrant Lemons Flickr/MarcoVerch Example
  17. 17. Unsplash/DariaNepriakhina UnsplashGrant Lemons Flickr/MarcoVerch Example
  18. 18. Unsplash/DariaNepriakhina UnsplashGrant Lemons Flickr/MarcoVerch Example
  19. 19. Unsplash/DariaNepriakhina UnsplashGrant Lemons Flickr/MarcoVerch Example
  20. 20. Unsplash/DariaNepriakhina UnsplashGrant Lemons Flickr/MarcoVerch Example
  21. 21. Unsplash/DariaNepriakhina UnsplashGrant Lemons Flickr/MarcoVerch Example
  22. 22. Unsplash/DariaNepriakhina UnsplashGrant Lemons Flickr/MarcoVerch Example
  23. 23. Unsplash/DariaNepriakhina UnsplashGrant Lemons Flickr/MarcoVerch Example
  24. 24. Unsplash/DariaNepriakhina UnsplashGrant Lemons Flickr/MarcoVerch Example
  25. 25. Unsplash/DariaNepriakhina UnsplashGrant Lemons Flickr/MarcoVerch Example
  26. 26. Unsplash/DariaNepriakhina UnsplashGrant Lemons Flickr/MarcoVerch Example
  27. 27. Unsplash/DariaNepriakhina UnsplashGrant Lemons Flickr/MarcoVerch Example
  28. 28. Unsplash/DariaNepriakhina UnsplashGrant Lemons Flickr/MarcoVerch Example
  29. 29. Unsplash/PatrickBrinksma
  30. 30. Unsplash/PatrickBrinksma
  31. 31. Unsplash/PatrickBrinksma
  32. 32. UOCresearch @UOC_research Javier Cánovas. SOM Research Lab – IN3. EIMT – UOC CHATBOT + DATA SERVICE = REAL CITIZEN ACCESS TO PUBLIC INFORMATION
  33. 33. UOCresearch @UOC_research Chatbots to Democratize the Access to Information and Internet Services Javier Cánovas. SOM Research Lab – IN3. EIMT – UOC

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