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Managed Services Presentation


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Our Managed Service Plan Explained

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Managed Services Presentation

  1. 1. Highland MSP <ul><ul><li>Managed Service Plans </li></ul></ul>Copyright 2010 – Highland Managed Service Providers, Inc.
  2. 2. What are Highland Managed Service Plans? <ul><ul><li>Highland Managed Service Plans provide small businesses with end-to-end IT management services for a fixed monthly cost. </li></ul></ul><ul><ul><ul><ul><li>No surprise invoices or fear of calling for service </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Small businesses can now manage their systems like large corporations </li></ul></ul></ul></ul>Copyright 2010 – Highland MSP, Inc.
  3. 3. What is the Managed Service Plan? <ul><ul><li>It’s different than how your computer systems are managed today: </li></ul></ul><ul><ul><ul><ul><li>Not managed! </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Best-employee model </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Break-fix model </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Block-time model </li></ul></ul></ul></ul>Copyright 2010 – Highland MSP, Inc.
  4. 4. Why a managed service plan? <ul><ul><li>Our managed service plans are the next evolution in computer management services </li></ul></ul>Copyright 2010 – Highland MSP, Inc.
  5. 5. Does this sound like you? <ul><ul><li>I just purchased this computer and it needs to be fixed. </li></ul></ul><ul><ul><li>Somehow the “warranty” doesn’t cover my problem. I always end up paying. </li></ul></ul><ul><ul><li>I’ve had one major problem that cost me thousands of dollars in labor alone. Could it be prevented? </li></ul></ul><ul><ul><li>I avoid reporting small problems because I fear the invoice? </li></ul></ul>Copyright 2010 – Highland MSP, Inc.
  6. 6. Why do I need a managed service plan? <ul><ul><li>Savvy business owners understand they can’t do it all. </li></ul></ul><ul><ul><ul><li>Technology is getting more complicated </li></ul></ul></ul><ul><ul><ul><li>You are frustrated with computers </li></ul></ul></ul><ul><ul><ul><li>Simply having a computer is no longer a business advantage </li></ul></ul></ul>Copyright 2010 – Highland MSP, Inc.
  7. 7. Why do I need a managed service plan? <ul><ul><li>Highland managed service plans are a Win-Win Solution! </li></ul></ul><ul><ul><ul><ul><li>The business owner: </li></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Lower cost, lower risk, more reliable, more secure </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>No more surprise invoices! Fixed-rate monthly payment </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>System and reliability are now Highland MSP’s responsibility </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><li>Highland managed service plan: </li></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Recurring revenue – no more commission sales </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Significantly fewer emergency calls </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Concentrate on our core competency </li></ul></ul></ul></ul></ul>Copyright 2010 – Highland MSP, Inc.
  8. 8. What’s included with a Highland managed service plan? <ul><ul><li>Virtual IT Manager </li></ul></ul><ul><ul><ul><ul><li>Proactive network and systems management </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Network and system security </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Data protection </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Technology Project Coordinator </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Vendor Management </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Weekly, monthly and quarterly executive reports </li></ul></ul></ul></ul>Copyright 2010 – Highland MSP, Inc.
  9. 9. What’s Included with a Highland managed service plan? <ul><ul><li>Unlimited Remote Technical Support </li></ul></ul><ul><ul><ul><ul><li>Call toll-free telephone number </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Supports most business hardware/software </li></ul></ul></ul></ul><ul><ul><ul><ul><li>“How-To” questions are included </li></ul></ul></ul></ul>Copyright 2010 – Highland MSP, Inc.
  10. 10. How does a Highland managed service plan work? <ul><ul><li>Management software deployed on each Windows-based system </li></ul></ul><ul><ul><ul><ul><li>Secure connection over the Internet to our management system </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Silently runs in the background </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Users can double-click the icon to request help </li></ul></ul></ul></ul>Copyright 2010 – Highland MSP, Inc.
  11. 11. How do I get started with Highland managed service plan? <ul><ul><li>Complete the any of the inquiry forms from our website </li></ul></ul><ul><ul><li>Special Offer </li></ul></ul><ul><ul><ul><li>As a prospective customer, we would like to offer you 2 FREE hours of IT Support Services to prove that the Highland MSP team can do a better job at solving you networking, PC and Apple technology headaches than your current IT Support Company </li></ul></ul></ul><ul><ul><ul><li>Even if you don’t have an immediate problem, you can use your 2 free hours of network support to have us conduct a 133 point Network Health Check on your environment for hidden problems developing under the surface that could turn into bigger, more disastrous events costing you thousands in lost productivity, downtime, and computer repair bills. </li></ul></ul></ul><ul><ul><li>Visit us online: http:// </li></ul></ul>Copyright 2010 – Highland MSP, Inc.