Increase field technician productivity by mobilizing maintenance processes
SAP Solution BriefSAP Enterprise Asset ManagementSAP EAM Work OrderIncrease Field Technician Productivityby Mobilizing Maintenance ProcessesQuick FactsSummary •• Integrate maintenance operations with Business BenefitsThe SAP® EAM Work Order mobile app other enterprise processes •• Increase technician productivitygives field technicians the information •• Proactively manage data, devices, by eliminating manual maintenancethey need to make informed and timely applications, and communications for processes and making data instantlydecisions and execute assignments more maintenance workers available for processing, scheduling,efficiently. Built on Sybase® Unwired and reportingPlatform – and integrated with the SAP Key Features •• Increase equipment uptime byEnterprise Asset Management solution •• Work and service order management providing faster and more accurateand service management processes sup- – View, create, and edit work and service visibility into maintenance and serviceported by the SAP ERP application – SAP orders on mobile devices and confirm activitiesEAM Work Order helps you mobilize many time and materials used •• Reduce back-office overhead by nativeprocesses. Increase equipment uptime, •• Notification management – Let integration with enterprise businessreduce back-office overhead, and extend maintenance technicians create their processesthe value of your solutions. own notifications and related activities, •• Extend the value of enterprise items, and tasks applications by mobilizing existingBusiness Challenges •• Inventory management – Track and business processes•• Provide technicians, wherever they are manage spare-parts inventory for work working, with immediate access to work orders For More Information orders and equipment information •• Business partner management – To learn more, call your SAP representative•• Automate manual, paper-based work Remotely access up-to-date customer or visit us at www.sap.com/mobile/eam order processes and give supervisors and business partner contact information and www.sap.com/eam. greater visibility into maintenance activities
Mobile computing has revolutionized the way we do business.Today’s enterprise-grade mobile apps for sales, service, and main-tenance are scalable, secure, and easy to deploy and offer a com-pelling user experience. The SAP® EAM Work Order mobile appcan help companies like yours gather, assess, and share work orderinformation with service and maintenance technicians. This canboth extend the value of your enterprise applications and increasesatisfaction among your customers.Connecting technicians who service equip- management. Tough economic conditions and extend the value of your existing enter-ment with your back office can eliminate demand a higher priority, however. As prise applications. SAP EAM Work Ordermany service and maintenance processes uncertain markets force companies to max- brings the right data to the specific point ofthat are manual and paper-driven. Helping imize the return on their physical assets, issue resolution, helping maintenance tech-your technicians perform their jobs more global competition challenges business- nicians make decisions that are more timelyquickly and productively can save you time es to become more competitive through and better informed. You get the robust sup-and money. It can also eliminate additional operational excellence. In addition, the port you need for core processes such as:work resulting from manual errors. quest for sustainability requires companies •• Work order and service order SAP EAM Work Order is built on Sybase® to manage environment, health, and safety managementUnwired Platform, which enables the intu- performance – as well as asset-related •• Notification managementitive and quick development of applications risks – with more precision than ever before. •• Technical object managementfor secure access to diverse business data The SAP EAM solution helps enterprises •• Inventory managementon many different types of mobile devices. like yours efficiently and sustainably man- •• Customer and business partnerUsing this platform, SAP EAM Work Order age the entire lifecycle of physical assets. managementgives your technicians the information they The solution can enhance performance,need – at any time, from anywhere. while reducing risk and cost, by: Work Order and Service Order SAP EAM Work Order is fully integrated •• Supporting integrated asset Managementwith the SAP Enterprise Asset Management management processes across all Your employees can view and edit work(SAP EAM) solution and with service man- related activities (such as finance, HR, orders and service orders on their mobileagement processes supported by the SAP risk, and compliance) devices and confirm the time and materialsERP application. Data is exchanged auto- •• Providing asset intelligence and a used directly in the SAP ERP application.matically and is instantly available for fur- holistic view of performance, risks, and Distribution rules help ensure that usersther processing, scheduling, and reporting. expenditures throughout an asset’s receive only the work and service ordersFunctionalities online and offline let your lifecycle – helping ensure efficient that are relevant to them.technicians manage work orders on their utilization of assetsdevices even without network connectivity. •• Delivering continuous and proactive Notification Management operational risk management to support Ready access to service and maintenanceMobilize Maintenance Operations instant decisions and minimize disruption notifications helps workers troubleshootin Your Entire Enterprise and fix equipment more quickly. SAP EAM With SAP EAM Work Order working with Work Order also lets users create their ownFor years, managing physical assets has SAP EAM, you can mobilize maintenance notifications as well as related activities,been low on the priority list for senior operations across your entire enterprise items, and tasks.
Technical Object Management to data and device management that gives as they desire. Because of its open archi-SAP EAM Work Order provides ready workers the information they need requires tecture and standard technologies likeaccess to technical objects such as func- centralized control over and visibility into C# and Microsoft .Net Framework, tech-tional location and equipment records. Field workers’ mobile activities. nicians can readily tailor SAP EAM Workemployees can thus manage and monitor Sybase Unwired Platform enables quick, Order to their particular needs. You canthis information more effectively, together standardized development of applications have your own IT team customize the so-with the notification history of the records. for any mobile device – from an iPhone lution or get help from one of our imple- or BlackBerry to Windows-based laptops mentation partners.Inventory Management and tablets. It simplifies the managementSAP EAM Work Order lets technicians of multiple applications and securely con- Many Business Benefitstrack and manage their spare-parts inven- nects your devices to a variety of back-endtory, which is updated automatically as data sources that include databases, Web When you choose software from SAP, youtechnicians confirm the material they’ve services, and any application that leverages get a partner committed to giving yourused. This makes inventory tracking much service-oriented architecture. company a rapid return on its investmentmore accurate and timely. Such a platform helps you embrace in mobile technology. SAP EAM Work mobility across your entire organization Order provides many business benefits,Customer and Business Partner and keeps your mobile applications con- including:Management nected to business-critical data and pro- •• Intuitive interfaces that increaseWith SAP EAM Work Order, your mainte- cesses as your IT systems and business mobile-worker acceptancenance employees always have access to needs evolve. •• Accurate, up-to-the-second informationup-to-date records on your customers Because developers can leverage exist- on work and service orders, notifications,and business partners. The mobile appli- ing tools and expertise, Sybase Unwired and equipment and techniciancation lets them view the records in list Platform lowers the cost of creating mobile assignmentsform or on a map. They can also display solutions. The platform integrates with •• Online and offline connectivity thatcontact information for various functions popular development environments, includ- reduces reliance on network coverageand departments within a company. ing Visual Studio and Eclipse, and includes •• Process automation that can minimize tooling that greatly simplifies native mobile mistakes and time spent on routine tasksEmbrace Mobility Across Your application development. It also offers over- •• Greater customer satisfaction as tech-Entire Organization the-air deployment via the Afaria® mobile nicians resolve maintenance and service device management solution to help you orders more quickly and effectivelyMobile environments are diverse, complex, centrally manage and maintain devices •• Faster response to equipment-relatedand often beyond the direct, on-site con- and data throughout the device lifecycle. issues that helps to minimize equipmenttrol of your IT team. The team must be able Workers will find the primary function- downtimeto manage data, devices, applications, and ality in SAP EAM Work Order intuitive to •• Improved quality of information throughcommunications proactively for all mobile use. Experienced technicians can activate getting more accurate data from fieldworkers at any time. A unified approach advanced features like sorting and filtering employeesThe SAP EAM Work Order mobile app brings the right datato the specific point of issue resolution, helping mainte-nance technicians make decisions that are more timelyand better informed.