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May 20 th , 2009 <ul><li>Web Login Information: </li></ul><ul><ul><li>Meeting Password: dashboards </li></ul></ul><ul><ul>...
May 20 th , 2009 Empower Users with  Critical Business  Information Timo Elliott Senior Director, Strategic Marketing SAP ...
<ul><li>Why Dashboards? </li></ul><ul><li>Types of Dashboards </li></ul><ul><li>Designing Dashboards </li></ul><ul><li>How...
Why Dashboards?
Why Dashboards? <ul><ul><li>Retain customers during tough economic times </li></ul></ul><ul><ul><li>Time to market is valu...
<ul><li>Why Dashboards? </li></ul><ul><li>Types of Dashboards </li></ul><ul><li>Designing Dashboards </li></ul><ul><li>How...
Dashboards for All Users Strategic Alignment Executive Management Strategic Dashboards Financial & Operational Management ...
Different Users Have Different Needs Operational Tactical Strategic Application Emphasis Monitor Operations Review Progres...
Operational Dashboards <ul><ul><li>Author of Dashboard </li></ul></ul><ul><ul><li>Usually authored and maintained by dashb...
Operational Dashboard Example Retail Store Performance Dashboard
Tactical Dashboards <ul><ul><li>Author of Dashboard </li></ul></ul><ul><ul><li>Authored and maintained by dashboard design...
Tactical Dashboard Example Human Capital Management HR Dashboard
Strategic Dashboards <ul><ul><li>Author of Dashboard </li></ul></ul><ul><ul><li>Authored and maintained by dashboard desig...
Strategic Dashboards Global Performance Management
Strategic Dashboards Scorecards and Strategy Management
<ul><li>Why Dashboards? </li></ul><ul><li>Types of Dashboards </li></ul><ul><li>Designing Dashboards </li></ul><ul><li>How...
Dashboard Requirements <ul><li>Business needs </li></ul><ul><ul><li>High impact interactive visualization of key metrics <...
Key Characteristics of Dashboards <ul><li>Dashboards should … </li></ul><ul><ul><li>Provide high-level overview of informa...
Key Characteristics of Dashboards Visual gauges, Charts with alerts Historical information or real time data Filter contro...
What a Dashboard is NOT <ul><ul><li>Data mining or Advanced analysis </li></ul></ul><ul><ul><ul><li>Might show results </l...
How do I begin with Dashboards? <ul><li>Usually starts in Excel </li></ul>
<ul><li>Audience requirements </li></ul><ul><ul><li>Who is the solution designed for? </li></ul></ul><ul><li>Decision requ...
Draw What You’d Like
Design Based on View  <ul><li>Design your layout based on how you need to view data </li></ul>Good Bad
Tips for Success <ul><li>Remove yourself from the data </li></ul><ul><li>Start with Pen and Paper </li></ul><ul><li>Design...
<ul><li>Why Dashboards? </li></ul><ul><li>Types of Dashboards </li></ul><ul><li>Designing Dashboards </li></ul><ul><li>How...
How It Works Development Time Run Time
Why Use Connected Models <ul><ul><li>Simpler and smaller model </li></ul></ul><ul><ul><li>Enterprise Security </li></ul></...
<ul><li>Why Dashboards? </li></ul><ul><li>Types of Dashboards </li></ul><ul><li>Designing Dashboards </li></ul><ul><li>How...
<ul><li>Why Dashboards? </li></ul><ul><li>Types of Dashboards </li></ul><ul><li>Designing Dashboards </li></ul><ul><li>How...
Solution Accelerators: Pre-Packaged Solutions Incorporating Dashboards © SAP 2008 / Page  <ul><li>Retain, grow the wallet ...
In Summary… <ul><ul><li>Dashboards can take information use to the next level </li></ul></ul><ul><ul><ul><li>Leveraging yo...
Complimentary Dashboard Assessment <ul><li>Explore and Assess: </li></ul><ul><ul><li>Current dashboard environment  </li><...
Further Reading… Performance Dashboards Wayne Eckerson The Balanced Scorecard Kaplan & Norton Competing on Analytics Tom D...
Next Steps <ul><li>Give Us Your Data, and We’ll Give You a Dashboard! </li></ul><ul><ul><li>Contact your account rep </li>...
Contact your Business Objects Account Manager Call Us: 1 866 681 3435 Learn More Online: www.sap.com/solutions  Timo Ellio...
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水晶易表Dashboard Webinar 20 May 2009 Print

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水晶易表Dashboard Webinar 20 May 2009 Print

  1. 1. May 20 th , 2009 <ul><li>Web Login Information: </li></ul><ul><ul><li>Meeting Password: dashboards </li></ul></ul><ul><ul><li>Teleconference Information: US/Canada toll-free: 1-888-241-3908 International/Toll: 1-706-634-9394 Conference ID: 9 819 1297 </li></ul></ul>Empower Users with Critical Business Information
  2. 2. May 20 th , 2009 Empower Users with Critical Business Information Timo Elliott Senior Director, Strategic Marketing SAP Brad Devlin Principal Sales Consultant SAP
  3. 3. <ul><li>Why Dashboards? </li></ul><ul><li>Types of Dashboards </li></ul><ul><li>Designing Dashboards </li></ul><ul><li>How Xcelsius Works </li></ul><ul><li>Demonstration </li></ul><ul><li>Conclusion & Q&A </li></ul>Agenda
  4. 4. Why Dashboards?
  5. 5. Why Dashboards? <ul><ul><li>Retain customers during tough economic times </li></ul></ul><ul><ul><li>Time to market is valuable </li></ul></ul><ul><ul><li>Gain instant insight into company performance </li></ul></ul><ul><li>Keep costs down </li></ul><ul><ul><li>Dashboards provide insight to key cost metrics </li></ul></ul><ul><ul><li>Help you keep costs aligned with revenue </li></ul></ul><ul><ul><li>Accelerate business process improvements </li></ul></ul><ul><ul><li>Dashboards offer fast time to value and a low entry price </li></ul></ul><ul><ul><li>Quickest way to improve bottom-line </li></ul></ul>
  6. 6. <ul><li>Why Dashboards? </li></ul><ul><li>Types of Dashboards </li></ul><ul><li>Designing Dashboards </li></ul><ul><li>How Xcelsius Works </li></ul><ul><li>Demonstration </li></ul><ul><li>Conclusion & Q&A </li></ul>Agenda
  7. 7. Dashboards for All Users Strategic Alignment Executive Management Strategic Dashboards Financial & Operational Management Operational Dashboards “ Everyone Else” Tactical Dashboards
  8. 8. Different Users Have Different Needs Operational Tactical Strategic Application Emphasis Monitor Operations Review Progress Measure Performance Users Supervisors Office Worker Executives & Managers Scope Operational Individuals Enterprise & Departmental Information Detailed Detailed/ Summary Summary Updates Intra-day Daily/ Weekly Monthly/ Quarterly “ Looks like a…” “ Dashboard” “ Application” “ Balanced Scorecard”
  9. 9. Operational Dashboards <ul><ul><li>Author of Dashboard </li></ul></ul><ul><ul><li>Usually authored and maintained by dashboard designer, may have direct involvement or collaboration of business/power user </li></ul></ul><ul><ul><li>Consumer </li></ul></ul><ul><ul><li>Used by supervisors and managers to monitor systems or line level performance KPIs </li></ul></ul><ul><ul><li>Example </li></ul></ul><ul><ul><li>Branch manager monitoring how much product has shipped from a warehouse in the hour </li></ul></ul><ul><ul><li>May only want to be alerted visually when the deliveries fall below a threshold or when enough product is available to deliver a shipment </li></ul></ul><ul><ul><li>Distinct Requirements </li></ul></ul><ul><ul><li>May require real-time or event driven data </li></ul></ul><ul><ul><li>The data may be streamed to the dashboard in real time for active monitoring </li></ul></ul><ul><ul><li>Or, data is delivered only when an event or threshold is passed. </li></ul></ul>
  10. 10. Operational Dashboard Example Retail Store Performance Dashboard
  11. 11. Tactical Dashboards <ul><ul><li>Author of Dashboard </li></ul></ul><ul><ul><li>Authored and maintained by dashboard designer </li></ul></ul><ul><ul><li>Consumer </li></ul></ul><ul><ul><li>Any user who requires distinct set of information to do their job </li></ul></ul><ul><ul><li>Users serviced with simple reports today </li></ul></ul><ul><ul><li>Example </li></ul></ul><ul><ul><li>HR Manager that must monitor comp analysis by tenure, terminations by cause, and performance by region </li></ul></ul><ul><ul><li>Distinct Requirements </li></ul></ul><ul><ul><li>Users will likely only spend a small amount of time in this tool so information must be highly personalized to the individual or role </li></ul></ul><ul><ul><li>Will want to limit amount of information conveyed on the display and link to reports for detailed information </li></ul></ul>
  12. 12. Tactical Dashboard Example Human Capital Management HR Dashboard
  13. 13. Strategic Dashboards <ul><ul><li>Author of Dashboard </li></ul></ul><ul><ul><li>Authored and maintained by dashboard designer, with direct input from business/executive </li></ul></ul><ul><ul><li>Consumer </li></ul></ul><ul><ul><li>Built for executives and managers who want insight into how their business is performing </li></ul></ul><ul><ul><li>Example </li></ul></ul><ul><ul><li>Regional Sales manager wants to know at a glance how their team is tracking toward their targets for the quarter. KPIs quickly show who is on track and who is likely to miss the targets </li></ul></ul><ul><ul><li>Distinct Requirements </li></ul></ul><ul><ul><li>May require integration with performance management and balance scorecarding methodology to provide top down and bottom up understanding of the business, such as SAP Strategy Management </li></ul></ul><ul><ul><li>Executives are busy and often on the go, may want to take their dashboards offline to review on the airplane or when otherwise not connected </li></ul></ul>
  14. 14. Strategic Dashboards Global Performance Management
  15. 15. Strategic Dashboards Scorecards and Strategy Management
  16. 16. <ul><li>Why Dashboards? </li></ul><ul><li>Types of Dashboards </li></ul><ul><li>Designing Dashboards </li></ul><ul><li>How Xcelsius Works </li></ul><ul><li>Demonstration </li></ul><ul><li>Conclusion & Q&A </li></ul>Agenda
  17. 17. Dashboard Requirements <ul><li>Business needs </li></ul><ul><ul><li>High impact interactive visualization of key metrics </li></ul></ul><ul><ul><li>Intuitive user interface and navigation </li></ul></ul><ul><ul><li>Ability to manage and monitor metrics effortlessly </li></ul></ul><ul><ul><li>Drill down or through for root-cause analysis </li></ul></ul><ul><ul><li>Personalized content and display </li></ul></ul><ul><li>Technology needs </li></ul><ul><ul><li>Easy dashboard building capabilities </li></ul></ul><ul><ul><li>Flexibility as the needs of an organization change </li></ul></ul><ul><ul><li>Security to ensure proper user access </li></ul></ul><ul><ul><li>Scalable for a growing organization </li></ul></ul><ul><ul><li>Integration to leverage existing BI investments </li></ul></ul>
  18. 18. Key Characteristics of Dashboards <ul><li>Dashboards should … </li></ul><ul><ul><li>Provide high-level overview of information </li></ul></ul><ul><ul><li>Provide visual indicators alerting to important information </li></ul></ul><ul><ul><li>Provide interactivity and personalized information so the individual can easily understand the data and has just the information they need to do their job or monitor performance </li></ul></ul><ul><ul><li>Provide guided analysis navigation of constrained amount of information </li></ul></ul><ul><ul><li>Provide historical and real-time data </li></ul></ul><ul><li>Dashboards should not … </li></ul><ul><ul><li>Provide advanced analysis capabilities – this is an analysis tool </li></ul></ul><ul><ul><li>Show large amounts of detailed information – this is a report </li></ul></ul><ul><ul><li>Provide access to ad hoc and open ended information – this is an ad hoc analysis tool </li></ul></ul><ul><li>But … </li></ul><ul><ul><li>It should enable easy integration with other BI tools to provide all these capabilities </li></ul></ul>
  19. 19. Key Characteristics of Dashboards Visual gauges, Charts with alerts Historical information or real time data Filter controls for changing views
  20. 20. What a Dashboard is NOT <ul><ul><li>Data mining or Advanced analysis </li></ul></ul><ul><ul><ul><li>Might show results </li></ul></ul></ul><ul><ul><li>Lots of detailed information </li></ul></ul><ul><ul><ul><li>This is reporting </li></ul></ul></ul><ul><ul><li>Ad-hoc analysis </li></ul></ul>
  21. 21. How do I begin with Dashboards? <ul><li>Usually starts in Excel </li></ul>
  22. 22. <ul><li>Audience requirements </li></ul><ul><ul><li>Who is the solution designed for? </li></ul></ul><ul><li>Decision requirements </li></ul><ul><ul><li>What decisions will be made with the solution? </li></ul></ul><ul><li>Data requirements </li></ul><ul><ul><li>What metrics are the focus of the solution? </li></ul></ul><ul><ul><li>What dimensions will the metrics be grouped by, if any? </li></ul></ul><ul><ul><li>Will their be a need to provide data in real-time, rather than a data warehouse? </li></ul></ul><ul><li>Visualization requirements </li></ul><ul><ul><li>What visual components best represent the data? </li></ul></ul><ul><li>Interactivity requirements </li></ul><ul><ul><li>When a user clicks on something, what happens next? </li></ul></ul>Requirements Gathering
  23. 23. Draw What You’d Like
  24. 24. Design Based on View <ul><li>Design your layout based on how you need to view data </li></ul>Good Bad
  25. 25. Tips for Success <ul><li>Remove yourself from the data </li></ul><ul><li>Start with Pen and Paper </li></ul><ul><li>Design your layout based on how you view your data </li></ul><ul><li>Create a mockup/proof of concept </li></ul><ul><li>Design with the end user in mind </li></ul><ul><li>Create a layout that scales </li></ul><ul><li>Don’t get lost in the visualization </li></ul><ul><li>Know product limitations use multiple SWFs if necessary </li></ul><ul><li>Use summarized data </li></ul>
  26. 26. <ul><li>Why Dashboards? </li></ul><ul><li>Types of Dashboards </li></ul><ul><li>Designing Dashboards </li></ul><ul><li>How Xcelsius Works </li></ul><ul><li>Demonstration </li></ul><ul><li>Conclusion & Q&A </li></ul>Agenda
  27. 27. How It Works Development Time Run Time
  28. 28. Why Use Connected Models <ul><ul><li>Simpler and smaller model </li></ul></ul><ul><ul><li>Enterprise Security </li></ul></ul><ul><ul><li>Limit Embedded data </li></ul></ul><ul><ul><li>Leverage Enterprise caching </li></ul></ul>
  29. 29. <ul><li>Why Dashboards? </li></ul><ul><li>Types of Dashboards </li></ul><ul><li>Designing Dashboards </li></ul><ul><li>How Xcelsius Works </li></ul><ul><li>Demonstration </li></ul><ul><li>Conclusion & Q&A </li></ul>Agenda
  30. 30. <ul><li>Why Dashboards? </li></ul><ul><li>Types of Dashboards </li></ul><ul><li>Designing Dashboards </li></ul><ul><li>How Xcelsius Works </li></ul><ul><li>Demonstration </li></ul><ul><li>Conclusion and Q&A </li></ul>Agenda
  31. 31. Solution Accelerators: Pre-Packaged Solutions Incorporating Dashboards © SAP 2008 / Page <ul><li>Retain, grow the wallet share, and life time value of your customers </li></ul><ul><li>Increase the attractiveness of offers to customer segments </li></ul><ul><li>Monitor the profitability of your value-added services </li></ul>Customer Retention <ul><li>Improve responsiveness to consumer preferences </li></ul><ul><li>Identify market opportunities </li></ul><ul><li>Gain insight into correlation of product performance against external and internal trends </li></ul>Product Performance <ul><li>Gain visibility into Revenue Recognition </li></ul><ul><li>Measure backlog, deferred and forecasted revenue </li></ul><ul><li>Drill down to specific customers, contracts or orders </li></ul>Revenue Recognition <ul><li>Better understand workforce costs and manage reallocation of staff </li></ul><ul><li>Create optimal workforce composition </li></ul><ul><li>Track and monitor key cost cutting initiatives and metrics </li></ul>Workforce Optimization
  32. 32. In Summary… <ul><ul><li>Dashboards can take information use to the next level </li></ul></ul><ul><ul><ul><li>Leveraging your existing investments </li></ul></ul></ul><ul><ul><ul><li>Help make the right decisions in tough times </li></ul></ul></ul><ul><ul><li>Different users need different dashboards </li></ul></ul><ul><ul><ul><li>Type of metrics </li></ul></ul></ul><ul><ul><ul><li>Types of visualizations components </li></ul></ul></ul><ul><ul><ul><li>Data frequency considerations – real time vs right time </li></ul></ul></ul><ul><ul><li>Xcelsius provides interactive and engaging dashboards on top of the #1 BI platform, and is available as part of predefined packages </li></ul></ul><ul><ul><li>But remember: it’s not about the data — it’s about PEOPLE </li></ul></ul><ul><ul><ul><li>The right level of business sponsorship </li></ul></ul></ul><ul><ul><ul><li>The right level of business leadership </li></ul></ul></ul><ul><ul><ul><li>The right KPIs </li></ul></ul></ul>
  33. 33. Complimentary Dashboard Assessment <ul><li>Explore and Assess: </li></ul><ul><ul><li>Current dashboard environment </li></ul></ul><ul><ul><li>Alignment with business needs </li></ul></ul><ul><li>Understand and Learn: </li></ul><ul><ul><li>Dashboard Best Practices </li></ul></ul><ul><ul><li>How interactive dashboards could add value </li></ul></ul><ul><li>Determine: </li></ul><ul><ul><li>Opportunities for Quick Wins using dashboards </li></ul></ul><ul><ul><li>Enterprise dashboard strategies and approaches </li></ul></ul><ul><ul><li>Priorities to explore further </li></ul></ul>© SAP 2008 / Page Email [email_address] to schedule your dashboard assessment
  34. 34. Further Reading… Performance Dashboards Wayne Eckerson The Balanced Scorecard Kaplan & Norton Competing on Analytics Tom Davenport Key Performance Indicators David Parmenter Information Dashboard Design Stephen Few
  35. 35. Next Steps <ul><li>Give Us Your Data, and We’ll Give You a Dashboard! </li></ul><ul><ul><li>Contact your account rep </li></ul></ul><ul><ul><li>Qualifying customers will receive a customized dashboard </li></ul></ul><ul><li>Insight At the Speed of Thought </li></ul><ul><ul><li>Your love your dashboard, how do you get the details??? </li></ul></ul><ul><ul><li>June 17 th , 2009 (registration details in coming email) </li></ul></ul>
  36. 36. Contact your Business Objects Account Manager Call Us: 1 866 681 3435 Learn More Online: www.sap.com/solutions Timo Elliott Senior Director, Strategic Marketing [email_address] www.timoelliott.com Twitter/timoelliott Brad Devlin Principal Sales Consultant [email_address]

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