3 Proven Ways to Propel Contact Center Profit

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Many businesses look at their contact centers as cost centers. But, there's a better way. Learn three proven ways to turn your contact center from a cost center into a profit center. Data backed from ICMI and Zendesk's report, "Moving from Cost to Profit Contact Center Research" survey.
Access the full report here: http://zdsk.co/ICMIreport

Published in: Services, Business

3 Proven Ways to Propel Contact Center Profit

  1. 1. 3 Proven Ways In the spring of 2015, the International Customer Management Institute (ICMI) and Zendesk launched the “Moving from Cost to Profit Contact Center Research” survey to discover what challenges contact centers face today in becoming a profit center and what steps other organizations have taken to successfully make the transition from cost center to profit center. Access the research report: www.icmi.com/research Learn more: www.icmi.com | www.zendesk.com

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