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3A
TRACK
NOW
What separates
leaders from
managers?
TRA
C
K
3A
What
separates
leaders from
managers?
SOLU
NWANZE
Director, Business Operations @ Zendesk
Executive & Leadershi...
Leaders
vs
Managers
Focuses on 

vision
Inspires 

others
Grooms 

leaders
Focuses 

on tasks
Controls 

others
Grooms 

f...
Coach-leaders positively impact
employee satisfaction
70%of variance in employee
engagement is driven 

by their leaders
(...
Helping isn’t helpful.
Coach-leader matrix Guide
Listen
Do
Tell
Instruct
Confuse
Belittle
Empower
Belittle
Fear & Doubt
Trust
Team north-star statement
values / how
mission / what
vision / why
We are [quality1, quality2]. We
bring [impact] (to [aud...
“Nothing can dim the
light which shines from
within.”
- Maya Angelou, Poet / Writer
#zendeskrelate
@zendesk
3A
TRACK
Thank you
What separates leaders from managers?
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What separates leaders from managers?

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Your employees need someone to inspire them. They crave personal and professional growth. And that means, you must show up as a leader. Leaders inspire, managers control. In this session, Solu Nwanze (Zendesk) gives you new and tactical advice to immediately start using in your contact center, your technical org, or anywhere else in your company. Learn how to overcome your fears and perceptions, and empower your team through guided self-discovery in leadership. Solu’s extensive background in executive coaching means you’ll walk away with exciting techniques to approach your leadership.

Published in: Technology
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What separates leaders from managers?

  1. 1. 3A TRACK NOW What separates leaders from managers?
  2. 2. TRA C K 3A What separates leaders from managers? SOLU NWANZE Director, Business Operations @ Zendesk Executive & Leadership Coach
  3. 3. Leaders vs Managers Focuses on 
 vision Inspires 
 others Grooms 
 leaders Focuses 
 on tasks Controls 
 others Grooms 
 followers
  4. 4. Coach-leaders positively impact employee satisfaction 70%of variance in employee engagement is driven 
 by their leaders (Gallup Leadership Study, 2014) #1behavior of great leaders 
 is coaching skills (Google’s Project Oxygen, 2018)
  5. 5. Helping isn’t helpful.
  6. 6. Coach-leader matrix Guide Listen Do Tell Instruct Confuse Belittle Empower Belittle
  7. 7. Fear & Doubt
  8. 8. Trust
  9. 9. Team north-star statement values / how mission / what vision / why We are [quality1, quality2]. We bring [impact] (to [audience]), so that [outcome].
  10. 10. “Nothing can dim the light which shines from within.” - Maya Angelou, Poet / Writer
  11. 11. #zendeskrelate @zendesk 3A TRACK Thank you

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