The Faces of Customer Service

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Here's a reel of some of Zendesk's customers and their customer service philosophy. Together, we're changing what customer service means today.

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The Faces of Customer Service

  1. 1. We are part of anew generation ofcustomer service
  2. 2. We are part of anew generation of support agents
  3. 3. Who are changing what customer service means today
  4. 4. These are the facesof customer service
  5. 5. “We strive to be the beste-retail service center onthe planet. So we give our support agents the freedom to do what they want with customers.”
  6. 6. “At Box, our customers are the main focus. We are always working to drive higher customer satisfaction.”
  7. 7. “We keep a close eye onour customer’s happiness and feedback and setweekly operational targets for our support team.”
  8. 8. “Our customer service hasevolved to have more focus and be more strategic.”
  9. 9. “We aim to deliver a level of customerservice that we would want to receive ourselves.”
  10. 10. “Customer support gets a bad rep. We’re trying to change that outlook and always deliver a happy customer experience.”
  11. 11. “For Eventbrite, customer service means doing everything we can to provide the best possibleexperience for each person we interact with.”
  12. 12. “Simply put, we will do whatever it takes!”
  13. 13. “It’s all about havingbetter relationships with our customers.”
  14. 14. “To keep our customershappy, we have supportagents on the weekends and always make sure that a developer is on support duty.”
  15. 15. “Zendesk allows us tocommunicate efficiently with those who matter most to us.”
  16. 16. “We want to extend thesupport experience for all our pinners, no matter how they’re accessingPinterest–on any device.”
  17. 17. “People often times see support as a cost center. We’re out to change that. We want to hear fromcustomers. We want them to engage with us.”
  18. 18. “We’re constantlychallenging ourselves toimprove both internally within our team and externally with our customers.”
  19. 19. “Our mission at Zendeskis to help our customers deliver exceptionalcustomer service to their customers.”

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