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Pay With Points


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A presentation for travel agents to understand how their clients can take advantage of American Express\' Pay with Points feature.

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Pay With Points

  2. 2. <ul><li>Earn one point for virtually every dollar you spend. </li></ul><ul><li>There is no limit to the number of points you can earn. </li></ul><ul><li>Points have no expiration date. </li></ul>Program Overview <ul><li>The Membership Rewards program is a built-in feature of most American Express® Cards — your clients may already be enrolled. If their Card is not enrolled, they can log into their account, select the &quot;Points Summary&quot; link, and then the enroll button. </li></ul>Enrollment:
  3. 3. <ul><li>Once enrolled in the Membership Rewards program, clients can earn points virtually every time they use their Card. By using their Card for every day purchases they earn points fast and easy. </li></ul>Earning Points <ul><li>Clients can redeem Membership Rewards points for a variety of rewards specifically selected for Cardmembers. They can purchase vacation packages with their points or if they don't have enough, they can use points in combination with their eligible American Express® Card. </li></ul>Using Points
  4. 4. <ul><li>Your clients can now use points to travel where they want, when they want - through AEV! </li></ul><ul><li>They can pay for all or part of their vacation. </li></ul><ul><li>American Express Vacations packages are easy to book using Membership Rewards® points. </li></ul>Benefits to YOU include: <ul><li>Full commission on the total amount of the sale, even if the Cardmember uses points to pay for the entire vacation. </li></ul><ul><li>Opportunity for higher commission! Redemption of points has no effect on your commission earned. </li></ul><ul><li>Great sales tool when your Cardmembers voice their concern about the cost of travel. You can now offer them this great money-saving option! </li></ul>
  5. 5. <ul><li>Convenience: Cardmembers can use Pay with Points to pay for the entire price of the package or they can use any amount between 5,000 points and the full point value of the trip, and put the remaining balance on their Card. </li></ul><ul><li>Savings: Cardmembers can use Pay with Points for all or part of the trip, leaving them more money to spend while vacationing. </li></ul>Benefits to your clients include:
  6. 6. Your clients can use Pay with Points to travel to any one of these American Express Vacations destinations <ul><li>Canada </li></ul><ul><li>Caribbean </li></ul><ul><li>Central & South America </li></ul><ul><li>Dubai </li></ul><ul><li>Eastern Mediterranean </li></ul><ul><li>Europe </li></ul><ul><li>Hawaii </li></ul><ul><li>Mexico </li></ul><ul><li>South Africa </li></ul><ul><li>South Pacific </li></ul><ul><li>United States </li></ul>
  7. 7. The American Express Vacations Pay with Points option is available through Quest for Agents or through your dedicated AEV reservations agent. For additional Information, visit the AEV Agent Tools section on .
  8. 8. Using Pay with Points in Quest <ul><li>Complete the Trip Planner screen with your client’s preferences to begin the search. </li></ul>
  9. 9. Using Pay with Points in Quest <ul><li>The Membership Rewards Pay with Points will appear on the top left of the first Results Screen and will continue to appear through the booking process and Payment Screen. Click on the ‘ How to Redeem ’ link for more information. </li></ul>
  10. 10. <ul><li>The Membership Rewards Pay with Points ‘How to Redeem’ details will be displayed. </li></ul><ul><li>Click the upper right corner to close window. </li></ul>Using Pay with Points in Quest
  11. 11. Using Pay with Points in Quest <ul><li>Click on the ‘ Check Points Balance’ link at any time during the booking process or at time of payment. This will calculate how many total points your customer has available and the amount of points required to pay the booking in full. </li></ul>
  12. 12. Using Pay with Points in Quest <ul><li>Complete the fields and click on ‘ Check Balance, ’ the available points and points required to purchase the trip will be displayed. </li></ul>Click on ‘ Return to booking path ’ to exit
  13. 13. <ul><li>Once the point value is checked, the Available Point Balance will remain in the Membership Rewards banner. Continue with finalizing by selecting the ‘ Book ’ button. </li></ul>Using Pay with Points in Quest
  14. 14. <ul><li>Complete the Passenger Information fields and click on ‘ Finalize’ to complete the booking. The option to apply points for payment is available on the Payment Screen upon finalization. </li></ul>Using Pay with Points in Quest
  15. 15. Using Pay with Points in Quest <ul><li>To make a payment or apply points towards payment, select ‘ Edit ,’ then ‘ Payments ’ on the booking display. Payments must be made by the due date to avoid cancellation. </li></ul>
  16. 16. <ul><li>The Pay with Points option is available on the Payments page. Points can be redeemed for the full cost of the trip, for partial amount of the trip, or not at all. A calculator is available to preview partial payment amounts. Partial or full payment by points requires the booking to be paid in full at time of the transaction. </li></ul>Using Pay with Points in Quest
  17. 17. A calculator is available to calculate partial point values. For partial point redemption, the full cost of the booking will be charged and added in the amount to be charged under ‘ Payment Details ’ . When a new point value is entered into the calculator, the conversion-to-dollar amount will be displayed. This is the amount your customer’s credit card will be ‘credited’ in exchange for the point redemption.
  18. 18. Once a payment has been processed, a status will be returned. Below is a copy of an ‘ Approved ’ response for Partial Payment with Points. It recaps the amount of points redeemed and the credit amount it equals. Also reflected is the total cost of the trip charged to your customer’s card, and the final cost after the point credit is applied.
  19. 19. Below is an example of when points are redeemed to cover the full cost of the trip. The full cost of the package will be automatically entered in the ‘ Charge Amount ’ under the ‘ Payment Details ’ . The ‘ Payment Response ’ for an ‘ Approved ’ transaction displays the amount charged, then credited to the card.
  20. 20. Below is an example of when no points are redeemed after the point value was checked. If the ‘ Do not redeem any Membership ’ option is selected, then full payment will be entered in the ‘ Charge Amount ’ under the ‘ Payment Details .’ If you do not wish to apply payment at that time or would like to apply a lower amount or an alternate credit card, click on ‘ Menu ’ to exit the booking and re-enter.
  21. 21. If a customer’s credit card is not enrolled for the Membership Rewards program, the below message with appear.
  22. 22. <ul><li>If a system issue occurs at time of processing the payment with points, the message to the left will display. </li></ul>Using Pay with Points in Quest
  23. 23. <ul><li>If incorrect information is entered in the Check Membership Rewards Point Balance, an error will be displayed. </li></ul>Using Pay with Points in Quest
  24. 24. Pay with Points Quick Facts: <ul><li>In order to process a Pay with Points (full or partial) redemption, you must first charge the entire cost of your client’s package to his or her Membership Rewards ® -enrolled American Express® Card. </li></ul><ul><li>Cardmembers cannot Pay with Points after a booking has already been deposited. Deposits do not apply with Pay with Points. Any point redemption must take place when payment is initiated. </li></ul><ul><li>Cardmembers cannot use more than one American Express Card to pay for a booking and still redeem points. The entire American Express Vacations package price must be charged to the Card being used for the point redemption. </li></ul>
  25. 25. Pay with Points Quick Facts: <ul><li>In order to redeem any Membership Rewards points, the entire package price must be charged on the American Express Card being used for the redemption at time of payment. </li></ul><ul><li>A minimum of 5000 points is required to process a redemption toward a package. </li></ul><ul><li>Your clients will see the full cost of the trip on their American Express Card which is linked to their Membership Rewards account. The clients’ card </li></ul><ul><li>statement will then be credited based on the amount of Membership Rewards points redeemed toward the cost of the trip. </li></ul><ul><li>Membership Rewards points are non-refundable if the trip is cancelled. </li></ul>